Exam 9: Motivation and Morale

______ is the most powerful tool supervisors can use to motivate employees.

When an individual has _______________, the person acts in an expected way out of personal choice.

Internal motivators include __________.

Morale is a constant concern for police administrators. According to the text, who is most responsible for morale of police officers __________?

It is in the best interest of the department and the public that police officers are ____________, understanding and empathetic.

Of the following, the most likely to be self-fulfilling is __________.

Discuss the factors influencing retention and what managers can do to improve retention.

When possible, law enforcement managers should promote from within.

Reassigning personnel to different shifts or divisions to allow cross-training is called _________________.

List the most common external motivators. Next list what internal motivators include.

Motivators that are external and observed and felt by employees are often referred to as __________________ rewards.

Understanding officers' needs is a critical part of managers' ability to ________ their subordinates.

A social need would be __________.

The greatest factor outside the department influencing officer retention is the __________.

Promotions should be based on __________.