Question 1

Reinforcement is more effective if administered a day or two after the behavior instead of immediately following the behavior.

Accepted Answer

A) True 
 B)False  False

Question 2

According to Maslow, every human has __________ basic needs.

Accepted Answer

A)  2 
B)  3 
C)  5 
D)  9 
A)  2 
B)  3 
C)  5 
D)  9 C

Question 3

On average, it costs _________ to train an officer at a academy.

Accepted Answer

A)  $10,000 
B)  $16,000 
C)  $12,000 
D)  $19,000 
A)  $10,000 
B)  $16,000 
C)  $12,000 
D)  $19,000 B

Question 4

In the two-factor hygiene/motivation theory, hygiene factors are __________.

Accepted Answer

A)  intangible rewards that can cause dissatisfaction if lacking 
B)  intangible rewards that can create satisfaction 
C)  tangible rewards that can cause dissatisfaction if lacking 
D)  tangible rewards that can create satisfaction 
A)  intangible rewards that can cause dissatisfaction if lacking 
B)  intangible rewards that can create satisfaction 
C)  tangible rewards that can cause dissatisfaction if lacking 
D)  tangible rewards that can create satisfaction

Question 5

Techniques for determining causes of low morale include __________.

Accepted Answer

A)  an open door policy 
B)  listening to employees 
C)  conducting employee problem surveys 
D)  all of these 
A)  an open door policy 
B)  listening to employees 
C)  conducting employee problem surveys 
D)  all of these

Question 6

Companies with the least employee turnover and the highest morale are those that have successfully communicated the company's __________.

Accepted Answer

A)  vacation and personal leave policies 
B)  mission and goals 
C)  termination policies 
D)  promotion practices 
A)  vacation and personal leave policies 
B)  mission and goals 
C)  termination policies 
D)  promotion practices

Question 7

Tangible rewards include __________.

Accepted Answer

A)  retirement plans 
B)  bonuses 
C)  vacations 
D)  all of these 
A)  retirement plans 
B)  bonuses 
C)  vacations 
D)  all of these

Question 8

List and discuss the various management assessment center methods, providing descriptions and examples of each method.

Accepted Answer

Management assessment centers are used t

Question 9

Match between columns
                        Premises: developed contingency theory

Accepted Answer

The Answer of Morse and Lorsch and perception and Herzberg is...

Question 10

Discuss the various theories that have been used to direct managers' behavior in motivating employees.

Accepted Answer

There are several theories that have bee

Question 11

When management and supervisors' treatment of an employee largely determines that employee's performance, this is an instance of __________.

Accepted Answer

A)  internal motivators 
B)  encouragement 
C)  the Pygmalion effect 
D)  expectation 
A)  internal motivators 
B)  encouragement 
C)  the Pygmalion effect 
D)  expectation

Question 12

Which of the following is not a component of contingency theory?

Accepted Answer

A)  people have a basic need to feel competent 
B)  competence motivation is most likely to exist when task and organization "fit" 
C)  feeling competent continues to be motivating even after competence is achieved 
D)  people must feel that their competence is recognized to derive full benefit from it 
A)  people have a basic need to feel competent 
B)  competence motivation is most likely to exist when task and organization "fit" 
C)  feeling competent continues to be motivating even after competence is achieved 
D)  people must feel that their competence is recognized to derive full benefit from it

Question 13

Reinforcement theory holds that __________.

Accepted Answer

A)  positive reinforcement decreases a given behavior 
B)  negative reinforcement increases a given behavior 
C)  positive reinforcement increases a given behavior 
D)  positive reinforcement should not be used in law enforcement 
A)  positive reinforcement decreases a given behavior 
B)  negative reinforcement increases a given behavior 
C)  positive reinforcement increases a given behavior 
D)  positive reinforcement should not be used in law enforcement

Question 14

According to your text, which is true about small departments?

Accepted Answer

A)  officers are underpaid 
B)  they are understaffed 
C)  they are a training ground for large departments 
D)  they are less competent than larger departments 
A)  officers are underpaid 
B)  they are understaffed 
C)  they are a training ground for large departments 
D)  they are less competent than larger departments

Question 15

Hygiene factors help explain why many people stick with jobs they do not like.

Accepted Answer

A) True 
 B)False

Question 16

Increasing the quality of new assignments by adding variety and increasing autonomy is called ______________________.

Accepted Answer

The answer of Increasing the quality of new assignments by...

Question 17

In the two-factor hygiene/motivation theory, motivator factors are __________.

Accepted Answer

A)  intangible rewards that can cause dissatisfaction if lacking 
B)  intangible rewards that can create satisfaction 
C)  tangible rewards that can cause dissatisfaction if lacking 
D)  tangible rewards that can create satisfaction 
A)  intangible rewards that can cause dissatisfaction if lacking 
B)  intangible rewards that can create satisfaction 
C)  tangible rewards that can cause dissatisfaction if lacking 
D)  tangible rewards that can create satisfaction

Question 18

Which of the following indicates a morale problem?

Accepted Answer

A)  above average productivity 
B)  consistent interest and enthusiasm 
C)  lack of respect 
D)  all of these 
A)  above average productivity 
B)  consistent interest and enthusiasm 
C)  lack of respect 
D)  all of these

Question 19

Lack of motivation is often the reason for low morale.

Accepted Answer

A) True 
 B)False

Question 20

When individual morale is low, employees should first examine themselves.

Accepted Answer

A) True 
 B)False

Reinforcement is more effective if administered a day or two after the behavior instead of immediately following the behavior.

According to Maslow, every human has __________ basic needs.

On average, it costs _________ to train an officer at a academy.

In the two-factor hygiene/motivation theory, hygiene factors are __________.

Techniques for determining causes of low morale include __________.

Companies with the least employee turnover and the highest morale are those that have successfully communicated the company's __________.

Tangible rewards include __________.

List and discuss the various management assessment center methods, providing descriptions and examples of each method.

Discuss the various theories that have been used to direct managers' behavior in motivating employees.

When management and supervisors' treatment of an employee largely determines that employee's performance, this is an instance of __________.

Which of the following is not a component of contingency theory?

Reinforcement theory holds that __________.

According to your text, which is true about small departments?

Hygiene factors help explain why many people stick with jobs they do not like.

Increasing the quality of new assignments by adding variety and increasing autonomy is called ______________________.

In the two-factor hygiene/motivation theory, motivator factors are __________.

Which of the following indicates a morale problem?

Lack of motivation is often the reason for low morale.

When individual morale is low, employees should first examine themselves.

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Communication: a Critical Management Skill

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Discipline and Problem Behaviors

Complaints, Grievances and Conflict

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters

Exam 9: Motivation and Morale

Reinforcement is more effective if administered a day or two after the behavior instead of immediately following the behavior.

According to Maslow, every human has __________ basic needs.

On average, it costs _________ to train an officer at a academy.

In the two-factor hygiene/motivation theory, hygiene factors are __________.

Techniques for determining causes of low morale include __________.

Companies with the least employee turnover and the highest morale are those that have successfully communicated the company's __________.

Tangible rewards include __________.

List and discuss the various management assessment center methods, providing descriptions and examples of each method.

Discuss the various theories that have been used to direct managers' behavior in motivating employees.

When management and supervisors' treatment of an employee largely determines that employee's performance, this is an instance of __________.

Which of the following is not a component of contingency theory?

Reinforcement theory holds that __________.

According to your text, which is true about small departments?

Hygiene factors help explain why many people stick with jobs they do not like.

Increasing the quality of new assignments by adding variety and increasing autonomy is called ______________________.

In the two-factor hygiene/motivation theory, motivator factors are __________.

Which of the following indicates a morale problem?

Lack of motivation is often the reason for low morale.

When individual morale is low, employees should first examine themselves.

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Communication: a Critical Management Skill

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Discipline and Problem Behaviors

Complaints, Grievances and Conflict

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters