Exam 9: Motivation and Morale

______________ is a person's or group's state of mind, level of enthusiasm and amount of involvement with work and with life.

The Pygmalion effect is a type of __________.

Skinner's reinforcement theory suggests that __________.

Achievement is a motivator.

_______________ theory suggests that employees will choose the level of effort that matches the performance opportunity for reward.

Most employees believe that satisfying work is more important than increased salary and advancement, if the basic salary is adequate.

According to Maslow's theory, people's wants are always increasing and changing.

Self-actualization refers to __________.

All are signs that an employee may be looking to leave the agency except __________.

Positive reinforcement rewards behavior in an effort to continue the desired behavior

List the causes of morale problems, and then list the symptoms of morale problems. Discuss what steps management can take to resolve such problems.

Job enlargement involves giving additional responsibilities, whereas job enrichment refers to __________.

Self-motivation is primarily derived from __________.

_________________ is an inner or outer drive to meet a need or goal.

_______________ theory suggests fitting tasks, officers and the agency's goals so that officers can feel competent.

When criticism is necessary, the supervisor should do all the following except __________.

Negative reinforcement is more effective than positive reinforcement.

A key conclusion of Skinner's research is that behavior is __________.

A great way to foster support for officers is to __________.

A factor that would tend to raise morale level is __________.