Exam 9: Motivation and Morale

Key considerations in building morale include salary, the quality of supervision, organizational and public support, physical conditions at work and favoritism.

Vroom's expectancy theory states that employees tend to perform according to the expectations of their superiors, regardless of their actual abilities.

According to expectancy theory, __________.

The top motivational factor in the hierarchy of needs is __________.

When employees know an agency's goals and choose to help meet them, this is called external motivation.

At the base of the hierarchy of needs are _____________ needs, which include air, food, water and sleep.

In reinforcement theory, _____________ are referred to as negative reinforcement.

The individual most able to raise or lower individual and department morale is __________.

Symptoms of an unmotivated officer include lack of respect for other officers and tardiness.

The phenomenon in which workers are positively affected by receiving attention, which affects research efforts, is referred to as the _______________________ effect.

Job rotation can renew individual officers by exposing them to different aspects of police work.

In recent years, police agencies nationwide have experienced increased levels of staff turnover.

It is usually true that __________.

Of the following hierarchy needs, which could be related to motivation?

Recognition is most effective if it can be related to a person's performance rather than to that person's personal qualities.

Self-actualization can occur only after all other needs have been satisfied.

Law enforcement work itself cannot be a motivator.