Exam 2: Legal Administration and Technology

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Explain the importance of both practice management and administrative management, and discuss which type of management is more important.

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What statement is associated with total quality management?

(Multiple Choice)
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Match the followings.
Concept that requires employers to make employment-related decisions without arbitrarily discriminating against an individual.
document assembly software
Creates powerful standardized templates and forms. Creates powerful standardized templates and forms.
leadership
Legislation regarding employer treatment of employees or applicants on the basis of race, color, national origin, religion, or gender.
Fair Credit Reporting Act
Correct Answer:
Verified
Premises:
Responses:
Concept that requires employers to make employment-related decisions without arbitrarily discriminating against an individual.
document assembly software
Creates powerful standardized templates and forms. Creates powerful standardized templates and forms.
leadership
Legislation regarding employer treatment of employees or applicants on the basis of race, color, national origin, religion, or gender.
Fair Credit Reporting Act
A series of steps that must be followed to accomplish a task.
document management software
Management decisions relating to operating or managing a law office, including financial and personnel matters.
system
Process of educating consumers on the quality legal services that a law office can provide.
sexual harassment
A consistent or organized way of doing something.
extranet
A specific statement that sets out what is or is not acceptable.
equal employment opportunity
Organizes, controls, distributes, and allows for extensive searching of electronic documents, typically in a networked environment.
Americans with Disabilities Act of 1990 (ADA)
Counseling that focuses on the positive aspects of the employee's performance and explores alternative ways to improve his or her performance.
total quality management
An internal information distribution system used only by a law firm staff.
human resources management
Encompasses planning, designing, controlling, and managing a law office's building or office space.
substantive task
Management philosophy of knowing the needs of each client and allowing those needs to drive the legal organization at all levels of activity.
coaching technique
The process of determining whether the law practice is achieving its objectives, holding stakeholders accountable for their goals, and making strategy adjustments as necessary so the firm achieves its objectives.
planning
Hiring, evaluating, compensating, training, and directing law office personnel.
Gantt chart
A task that relates to the process of actually performing legal work for clients.
management
An allowable exception to equal employment opportunity, for example, for an employee to perform a specific job, the employee must be of a certain age, sex, or religion.
procedure
A plan or timeline of the projected begin and end dates of a project.
intranet
Unwelcome advances, requests for intimate favors, and other verbal or physical conduct of an intimate nature that creates an intimidating, hostile, or offensive working environment.
Civil Rights Act of 1964
The process of setting objectives, assessing the future, and developing courses of action to achieve these objectives.
administrative management
Legislation that allows employees in certain circumstances to receive up to 12 work weeks of unpaid time away from their jobs for family- or health-related reasons.
Family and Medical Leave Act of 1993 (FMLA)
A network designed to provide, disseminate, and share confidential information with clients.
bona fide occupational qualification
Federal legislation that governs the use of consumer reports in all employment decisions.
facilities management
Legislation regarding employer treatment of employees or applicants with infirmities or incapacities.
controlling
Act of motivating or causing others to perform and achieve objectives.
policy
Administration of people and other resources to accomplish objectives.
marketing
(Matching)
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The law that establishes minimum wage for workers, the maximum number of hours that can be worked, and overtime pay is called the _____________________.

(Multiple Choice)
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The planning process should include only high-ranking administrators. ​

(True/False)
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Total quality management stresses the philosophy of "we" versus "they." ​

(True/False)
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The purpose of a disaster recovery plan is to plan and prepare how to rebuild and recover from a total disaster. ​

(True/False)
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Litigation support software tracks, organizes, and manages appointments and deadlines.

(True/False)
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Financial management of a law firm includes ________________. ​

(Multiple Choice)
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The Fair Labor Standards Act states that any exempt employee working more than 40 hours a week is entitled to overtime pay.

(True/False)
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Leadership is the act of motivating or causing others to perform and achieve objectives.

(True/False)
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In an employment-at-will situation, an employer and employee can freely enter into an employment relationship that either party has the right to sever, generally at any time, without reason.

(True/False)
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Explain the purpose of a mission statement.

(Short Answer)
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When an employer hires an employee without sufficiently checking the employee's background, and the employee subsequently harms someone or something in a manner that could have been discovered by a background check, it is called ______________. ​

(Multiple Choice)
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