Question 1

Based on Rule 1.4, regarding the rules of professional conduct, list at least four things an attorney must do regarding client communication. ​

Accepted Answer

(1)Reasonably consult with the client about the means by which the client's objectives are to be accomplished
(2)keep the client reasonably informed about the status of the matter
(3)promptly comply with reasonable requests for information
(4)explain a matter to the extent reasonably necessary to permit the client to make informed decisions regarding the representation. ​

Question 2

List 5 of  the 10 commandments of good listening. ​

Accepted Answer

Certainly! Here are five of the ten commandments of good listening:

1. **Give the Speaker Your Undivided Attention**: This means avoiding distractions and focusing entirely on the speaker. Put aside thoughts about other matters, avoid looking at your phone or computer, and make eye contact to show that you are fully engaged.

2. **Avoid Interrupting the Speaker**: Good listeners allow the speaker to finish their thoughts without breaking in. Interrupting can disrupt the speaker's train of thought and indicates that you value your own input over understanding theirs.

3. **Keep an Open Mind**: Listen without judging the other person or mentally criticizing the things they tell you. If what they say alarms you, go ahead and feel alarmed, but don't say to yourself, “Well, that was a stupid move.” As soon as you indulge in judgmental bemusements, you've compromised your effectiveness as a listener.

4. **Listen to the Tone of Voice for Emotion**: Often, the true meaning of a message is found not just in the words, but in the tone of voice. Is the speaker angry, frustrated, excited, or indifferent? Paying attention to these nuances can help you understand the full context of what's being communicated.

5. **Reflect and Clarify**: Make sure you understand what the speaker has said by reflecting their message and asking clarifying questions. For example, you might say, “What I'm hearing is...,” or “Sounds like you are saying...,” followed by a summary of their message. This not only shows that you are listening but also that you are working to comprehend their message fully.

These commandments of good listening are designed to help you engage more effectively in conversations, ensuring that you understand the speaker and that they feel heard and respected.

Question 3

_______________ is the technique of telling the sender your understanding of the conversation. ​

Accepted Answer

A) Listening 
B) Communication barrier 
C) Rephrasing 
D) Noise 
E) None of the above 
A) Listening 
B) Communication barrier 
C) Rephrasing 
D) Noise 
E) None of the above C

Question 4

Be courteous and empathetic to clients even if you are having a bad day. ​

Accepted Answer

A) True 
 B)False

Question 5

Interviewing clients is easy, and most paralegals can do it naturally. ​

Accepted Answer

A) True 
 B)False

Question 6

A communication barrier _____________________. ​

Accepted Answer

A) inhibits or prevents the receiver from obtaining the correct message from the sender 
B) refers to any situation that interferes with or distorts the message being communicated 
C) is information sent in response to the sender's message 
D) is the transfer of a message from a sender to a receiver 
E) none of the above 
A) inhibits or prevents the receiver from obtaining the correct message from the sender 
B) refers to any situation that interferes with or distorts the message being communicated 
C) is information sent in response to the sender's message 
D) is the transfer of a message from a sender to a receiver 
E) none of the above

Question 7

According to the text, which of the answers below is NOT a quality of a leader? ​

Accepted Answer

A) honest 
B) respectful 
C) visionary 
D) acts conservatively and avoids risks 
E) trustworthy 
A) honest 
B) respectful 
C) visionary 
D) acts conservatively and avoids risks 
E) trustworthy

Question 8

___________ occurs when the desire for group cohesiveness and consensus becomes stronger than the desire for the best possible decision. ​

Accepted Answer

A) Group decision making 
B) Group cohesiveness 
C) Groupthink 
D) a and b 
E) none of the above 
A) Group decision making 
B) Group cohesiveness 
C) Groupthink 
D) a and b 
E) none of the above

Question 9

Clients are interested in you, so share office politics with them-they will think it is interesting. ​

Accepted Answer

A) True 
 B)False

Question 10

To keep clients informed of their cases, you should ______________________. ​

Accepted Answer

A) accidentally run into them on the street and let them know what is going on with their cases 
B) do nothing; if they want to know something, they can call you 
C) ignore their phone calls and take the calls only as a last resort 
D) send them a short summary every couple years of what has gone on with their cases 
E) none of the above 
A) accidentally run into them on the street and let them know what is going on with their cases 
B) do nothing; if they want to know something, they can call you 
C) ignore their phone calls and take the calls only as a last resort 
D) send them a short summary every couple years of what has gone on with their cases 
E) none of the above

Question 11

Name five strategies for fostering positive relationships with clients. ​

Accepted Answer

Fostering positive relationships with cl

Question 12

Communication _____________________. ​

Accepted Answer

A) inhibits or prevents the receiver from obtaining the correct message from the sender 
B) refers to any situation that interferes with or distorts the message being communicated 
C) is information sent in response to the sender's message 
D) is the transfer of a message from a sender to a receiver 
E) none of the above 
A) inhibits or prevents the receiver from obtaining the correct message from the sender 
B) refers to any situation that interferes with or distorts the message being communicated 
C) is information sent in response to the sender's message 
D) is the transfer of a message from a sender to a receiver 
E) none of the above

Question 13

Clients can tell they are receiving good service because _______________________. ​

Accepted Answer

A) most clients have a legal background and can tell whether they are getting good legal services ​ 
B) the documents they receive from the firm look good, have good grammar, and have no typos 
C) their phone calls are returned quickly 
D) although the law firm breaks promises to them regularly, they expect this 
E) b and c 
A) most clients have a legal background and can tell whether they are getting good legal services ​ 
B) the documents they receive from the firm look good, have good grammar, and have no typos 
C) their phone calls are returned quickly 
D) although the law firm breaks promises to them regularly, they expect this 
E) b and c

Question 14

Close client interviews as soon as you can-you can always get more information later. ​

Accepted Answer

A) True 
 B)False

Question 15

Use legalese when talking with clients, because it will impress them. ​

Accepted Answer

A) True 
 B)False

Question 16

List four barriers to communications. ​

Accepted Answer

Noise, terminology d

Question 17

Feedback ___________________. ​

Accepted Answer

A) inhibits or prevents the receiver from obtaining the correct message from the sender 
B) refers to any situation that interferes with or distorts the message being communicated 
C) is information sent in response to the sender's message 
D) is the transfer of a message from a sender to a receiver 
E) none of the above 
A) inhibits or prevents the receiver from obtaining the correct message from the sender 
B) refers to any situation that interferes with or distorts the message being communicated 
C) is information sent in response to the sender's message 
D) is the transfer of a message from a sender to a receiver 
E) none of the above

Question 18

Clients should be treated ___________________________. ​

Accepted Answer

A) like a herd of cattle-get them in and get them out ​ 
B) as if each client were your only client 
C) with respect and courtesy 
D) like anyone else in the office 
E) b and c 
A) like a herd of cattle-get them in and get them out ​ 
B) as if each client were your only client 
C) with respect and courtesy 
D) like anyone else in the office 
E) b and c

Question 19

Professionals, such as paralegals, spend about 20% of their time communicating. ​

Accepted Answer

A) True 
 B)False

Question 20

Noise _____________________. ​

Accepted Answer

A) inhibits or prevents the receiver from obtaining the correct message from the sender 
B) refers to any situation that interferes with or distorts the message being communicated 
C) is information sent in response to the sender's message ​ 
D) is the transfer of a message from a sender to a receiver 
E) none of the above 
A) inhibits or prevents the receiver from obtaining the correct message from the sender 
B) refers to any situation that interferes with or distorts the message being communicated 
C) is information sent in response to the sender's message ​ 
D) is the transfer of a message from a sender to a receiver 
E) none of the above

Based on Rule 1.4, regarding the rules of professional conduct, list at least four things an attorney must do regarding client communication.

List 5 of the 10 commandments of good listening.

_______________ is the technique of telling the sender your understanding of the conversation.

Be courteous and empathetic to clients even if you are having a bad day.

Interviewing clients is easy, and most paralegals can do it naturally.

A communication barrier _____________________.

According to the text, which of the answers below is NOT a quality of a leader?

___________ occurs when the desire for group cohesiveness and consensus becomes stronger than the desire for the best possible decision.

Clients are interested in you, so share office politics with them-they will think it is interesting.

To keep clients informed of their cases, you should ______________________.

Name five strategies for fostering positive relationships with clients.

Communication _____________________.

Clients can tell they are receiving good service because _______________________.

Close client interviews as soon as you can-you can always get more information later.

Use legalese when talking with clients, because it will impress them.

List four barriers to communications.

Feedback ___________________.

Clients should be treated ___________________________.

Professionals, such as paralegals, spend about 20% of their time communicating.

Noise _____________________.

The Legal Team Law Practices and Law Firm Governance

Legal Administration and Technology

Ethics and Malpractice

Legal Fees Timekeeping and Billing

Client Trust Funds and Law Office Accounting

Calendaring Docket Control and Case Management

Legal Marketing

File and Law Library Management

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Exam 4: Client Relations and Communication Skills

Based on Rule 1.4, regarding the rules of professional conduct, list at least four things an attorney must do regarding client communication. ​

List 5 of the 10 commandments of good listening. ​

_______________ is the technique of telling the sender your understanding of the conversation. ​

Be courteous and empathetic to clients even if you are having a bad day. ​

Interviewing clients is easy, and most paralegals can do it naturally. ​

A communication barrier _____________________. ​

According to the text, which of the answers below is NOT a quality of a leader? ​

___________ occurs when the desire for group cohesiveness and consensus becomes stronger than the desire for the best possible decision. ​

Clients are interested in you, so share office politics with them-they will think it is interesting. ​

To keep clients informed of their cases, you should ______________________. ​

Name five strategies for fostering positive relationships with clients. ​

Communication _____________________. ​

Clients can tell they are receiving good service because _______________________. ​

Close client interviews as soon as you can-you can always get more information later. ​

Use legalese when talking with clients, because it will impress them. ​

List four barriers to communications. ​

Feedback ___________________. ​

Clients should be treated ___________________________. ​

Professionals, such as paralegals, spend about 20% of their time communicating. ​

Noise _____________________. ​

The Legal Team Law Practices and Law Firm Governance

Legal Administration and Technology

Ethics and Malpractice

Legal Fees Timekeeping and Billing

Client Trust Funds and Law Office Accounting

Calendaring Docket Control and Case Management

Legal Marketing

File and Law Library Management

Filters

Based on Rule 1.4, regarding the rules of professional conduct, list at least four things an attorney must do regarding client communication.

List 5 of the 10 commandments of good listening.

_______________ is the technique of telling the sender your understanding of the conversation.

Be courteous and empathetic to clients even if you are having a bad day.

Interviewing clients is easy, and most paralegals can do it naturally.

A communication barrier _____________________.

According to the text, which of the answers below is NOT a quality of a leader?

___________ occurs when the desire for group cohesiveness and consensus becomes stronger than the desire for the best possible decision.

Clients are interested in you, so share office politics with them-they will think it is interesting.

To keep clients informed of their cases, you should ______________________.

Name five strategies for fostering positive relationships with clients.

Communication _____________________.

Clients can tell they are receiving good service because _______________________.

Close client interviews as soon as you can-you can always get more information later.

Use legalese when talking with clients, because it will impress them.

List four barriers to communications.

Feedback ___________________.

Clients should be treated ___________________________.

Professionals, such as paralegals, spend about 20% of their time communicating.

Noise _____________________.