Question 1

What are the signs of being a "lazy listener"? ​

Accepted Answer

A) daydreaming 
B) preparing your response 
C) thinking 
D) not paying attention 
E) all of the above 
A) daydreaming 
B) preparing your response 
C) thinking 
D) not paying attention 
E) all of the above

Question 2

The advantages of group decision making include ______________________. ​

Accepted Answer

A) decisions taker a shorter amount of time 
B) no compromises take place, and the best decision is accepted 
C) more conservative decisions are chosen 
D) more accurate decisions are made than when individuals make the decision themselves 
E) all of the above 
A) decisions taker a shorter amount of time 
B) no compromises take place, and the best decision is accepted 
C) more conservative decisions are chosen 
D) more accurate decisions are made than when individuals make the decision themselves 
E) all of the above

Question 3

What is rephrasing? ​

Accepted Answer

Rephrasing is the technique of

Question 4

One of the most important, but often overlooked, aspects of communicating effectively is __________. ​

Accepted Answer

A) listening 
B) thinking 
C) talking 
D) preparing your response 
E) none of the above 
A) listening 
B) thinking 
C) talking 
D) preparing your response 
E) none of the above

Question 5

Do not be judgmental when interviewing clients, because it might make them defensive. ​

Accepted Answer

A) True 
 B)False

Question 6

Match between columns
                        Premises: Something that inhibits or prevents the receiver from obtaining the correct message.
Information sent in response to a message.
Transfer of a message from a sender to a receiver. 
Term for when the desire for cohesiveness and consensus becomes stronger than the desire for the best possible decision.
Technique used to improve communication by repeating back to a person your understanding of the conversation.
Any situation that interferes with or distorts the message being communicated.

Accepted Answer

The Answer of communication and rephrasing and communication barrier and is...

Question 7

Discuss what characteristics are important in order to be a good leader. ​

Accepted Answer

- Be an expert on what you are talking a

What are the signs of being a "lazy listener"?

The advantages of group decision making include ______________________.

What is rephrasing?

One of the most important, but often overlooked, aspects of communicating effectively is __________.

Do not be judgmental when interviewing clients, because it might make them defensive.

Discuss what characteristics are important in order to be a good leader.

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Exam 4: Client Relations and Communication Skills