Question 1

The goal of a law office staff manual is to _______________.

Accepted Answer

A) increase productivity 
B) increase bureaucracy 
C) ensure that high-quality work is done every time 
D) save time 
E) a, c, and d 
A) increase productivity 
B) increase bureaucracy 
C) ensure that high-quality work is done every time 
D) save time 
E) a, c, and d E

Question 2

The law that allows eligible employees up to 12 weeks of unpaid leave is called the ____________. ​

Accepted Answer

A) Civil Rights Act of 1964 
B) Fair Labor Standards Act 
C) Equal Pay Act of 1963 
D) Family and Medical Leave Act 
E) Americans with Disabilities Act 
A) Civil Rights Act of 1964 
B) Fair Labor Standards Act 
C) Equal Pay Act of 1963 
D) Family and Medical Leave Act 
E) Americans with Disabilities Act D

Question 3

A Gantt chart can be used when creating a plan to set begin and end dates, and to create a timeline.

Accepted Answer

A) True 
 B)False  True

Question 4

Planning is the process of ___________________. ​

Accepted Answer

A) setting objectives 
B) assessing the future 
C) developing courses of action to achieve objectives 
D) a and b 
E) all of the above 
A) setting objectives 
B) assessing the future 
C) developing courses of action to achieve objectives 
D) a and b 
E) all of the above

Question 5

Total quality management is based on knowing the needs of ____________________. ​

Accepted Answer

A) staff members 
B) the law office 
C) each client. 
D) the administrators 
E) all of the above 
A) staff members 
B) the law office 
C) each client. 
D) the administrators 
E) all of the above

Question 6

List four functions of law office management.

Accepted Answer

Financial management is the oversight of

Question 7

List and explain three federal employment laws.

Accepted Answer

The Americans with Disabilities Act of 1

Question 8

Why should firms consider total quality management?

Accepted Answer

Law practices are extremely competitive.

Question 9

Technology has had little effect on how legal professionals practice law. ​

Accepted Answer

A) True 
 B)False

Question 10

Facilities management encompasses _______________. ​

Accepted Answer

A) property acquisition 
B) space planning 
C) cleaning/maintenance 
D) security/safety 
E) all of the above 
A) property acquisition 
B) space planning 
C) cleaning/maintenance 
D) security/safety 
E) all of the above

Question 11

Why should employers always perform reference checks?

Accepted Answer

To avoid negligent h

Question 12

It is the job of the attorneys and law firm management to define the law firm's practice and client base. ​

Accepted Answer

A) True 
 B)False

Question 13

Name three ways a law office can strengthen security. ​

Accepted Answer

Limit free access to the interior of an

Question 14

Total quality management insists that every person in the firm must take pride in his or her work. ​

Accepted Answer

A) True 
 B)False

Question 15

Hiring, evaluating, compensating, training, and directing law office personnel is called ____________.

Accepted Answer

A) controlling 
B) planning 
C) leadership 
D) office services management 
E) none of the above 
A) controlling 
B) planning 
C) leadership 
D) office services management 
E) none of the above

Question 16

According to the total quality management philosophy, who shares in the financial or other types of benefits the firm receives?

Accepted Answer

A) everyone in the firm 
B) management 
C) partners 
D) attorneys and paralegals 
E) none of the above 
A) everyone in the firm 
B) management 
C) partners 
D) attorneys and paralegals 
E) none of the above

Question 17

What concept focuses on the positive aspects of, and explores alternative ways to improve, the employee's performance? ​

Accepted Answer

A) counseling 
B) coaching 
C) positive discipline 
D) progressive discipline 
E) none of the above 
A) counseling 
B) coaching 
C) positive discipline 
D) progressive discipline 
E) none of the above

Question 18

______________ is the process of educating consumers on the quality legal services a law office can provide.

Accepted Answer

A) Public relations 
B) Advertising 
C) Marketing and advertising 
D) Marketing 
E) a and d 
A) Public relations 
B) Advertising 
C) Marketing and advertising 
D) Marketing 
E) a and d

Question 19

Management decisions regarding how a law office operates its office (nonlegal functions)are called ____________. ​

Accepted Answer

A) case management 
B) administrative management 
C) practice management 
D) personnel management 
E) none of the above 
A) case management 
B) administrative management 
C) practice management 
D) personnel management 
E) none of the above

Question 20

Total quality management principles state that defining "quality service" is based on management's perception.

Accepted Answer

A) True 
 B)False

The goal of a law office staff manual is to _______________.

The law that allows eligible employees up to 12 weeks of unpaid leave is called the ____________.

A Gantt chart can be used when creating a plan to set begin and end dates, and to create a timeline.

Planning is the process of ___________________.

Total quality management is based on knowing the needs of ____________________.

List four functions of law office management.

List and explain three federal employment laws.

Why should firms consider total quality management?

Technology has had little effect on how legal professionals practice law.

Facilities management encompasses _______________.

Why should employers always perform reference checks?

It is the job of the attorneys and law firm management to define the law firm's practice and client base.

Name three ways a law office can strengthen security.

Total quality management insists that every person in the firm must take pride in his or her work.

Hiring, evaluating, compensating, training, and directing law office personnel is called ____________.

According to the total quality management philosophy, who shares in the financial or other types of benefits the firm receives?

What concept focuses on the positive aspects of, and explores alternative ways to improve, the employee's performance?

______________ is the process of educating consumers on the quality legal services a law office can provide.

Management decisions regarding how a law office operates its office (nonlegal functions)are called ____________.

Total quality management principles state that defining "quality service" is based on management's perception.

The Legal Team Law Practices and Law Firm Governance

Ethics and Malpractice

Client Relations and Communication Skills

Legal Fees Timekeeping and Billing

Client Trust Funds and Law Office Accounting

Calendaring Docket Control and Case Management

Legal Marketing

File and Law Library Management

Filters

Exam 2: Legal Administration and Technology

The goal of a law office staff manual is to _______________.

The law that allows eligible employees up to 12 weeks of unpaid leave is called the ____________. ​

A Gantt chart can be used when creating a plan to set begin and end dates, and to create a timeline.

Planning is the process of ___________________. ​

Total quality management is based on knowing the needs of ____________________. ​

List four functions of law office management.

List and explain three federal employment laws.

Why should firms consider total quality management?

Technology has had little effect on how legal professionals practice law. ​

Facilities management encompasses _______________. ​

Why should employers always perform reference checks?

It is the job of the attorneys and law firm management to define the law firm's practice and client base. ​

Name three ways a law office can strengthen security. ​

Total quality management insists that every person in the firm must take pride in his or her work. ​

Hiring, evaluating, compensating, training, and directing law office personnel is called ____________.

According to the total quality management philosophy, who shares in the financial or other types of benefits the firm receives?

What concept focuses on the positive aspects of, and explores alternative ways to improve, the employee's performance? ​

______________ is the process of educating consumers on the quality legal services a law office can provide.

Management decisions regarding how a law office operates its office (nonlegal functions)are called ____________. ​

Total quality management principles state that defining "quality service" is based on management's perception.

The Legal Team Law Practices and Law Firm Governance

Ethics and Malpractice

Client Relations and Communication Skills

Legal Fees Timekeeping and Billing

Client Trust Funds and Law Office Accounting

Calendaring Docket Control and Case Management

Legal Marketing

File and Law Library Management

Filters

The law that allows eligible employees up to 12 weeks of unpaid leave is called the ____________.

Planning is the process of ___________________.

Total quality management is based on knowing the needs of ____________________.

Technology has had little effect on how legal professionals practice law.

Facilities management encompasses _______________.

It is the job of the attorneys and law firm management to define the law firm's practice and client base.

Name three ways a law office can strengthen security.

Total quality management insists that every person in the firm must take pride in his or her work.

What concept focuses on the positive aspects of, and explores alternative ways to improve, the employee's performance?

Management decisions regarding how a law office operates its office (nonlegal functions)are called ____________.