Question 1

What is the purpose of a strategic plan? ​

Accepted Answer

A strategic plan determines th

Question 2

Describe total quality management and its philosophies in detail.

Accepted Answer

Businesses compete on quality. Managemen

Question 3

The process of educating consumers about the legal services a law office provides is called _____________.

Accepted Answer

A) controlling 
B) leadership 
C) organization 
D) planning 
E) marketing 
A) controlling 
B) leadership 
C) organization 
D) planning 
E) marketing

Question 4

The focus of total quality management is for the business to compete on _________________. ​

Accepted Answer

A) price 
B) convenience 
C) features 
D) quality 
E) all of the above 
A) price 
B) convenience 
C) features 
D) quality 
E) all of the above

Question 5

Staff manuals are needed more in larger law offices than in smaller law offices.

Accepted Answer

A) True 
 B)False

Question 6

Workplace violence is not a credible threat in the legal industry.

Accepted Answer

A) True 
 B)False

Question 7

A ______________ is a series of steps that must be followed to accomplish a task

Accepted Answer

A) policy 
B) policy and procedure 
C) staff manual 
D) procedure 
E) none of the above 
A) policy 
B) policy and procedure 
C) staff manual 
D) procedure 
E) none of the above

Question 8

Staff manuals are particularly useful at helping _____________________ get accustomed to the policies of the law office. ​

Accepted Answer

A) paralegals 
B) new employees 
C) clerks 
D) legal secretaries 
E) partners 
A) paralegals 
B) new employees 
C) clerks 
D) legal secretaries 
E) partners

Question 9

________________________ benefit from using a staff manual. ​

Accepted Answer

A) Corporate law departments 
B) Private law practices 
C) Corporate law departments and private law departments 
D) Private and legal aid practices 
E) All law offices 
A) Corporate law departments 
B) Private law practices 
C) Corporate law departments and private law departments 
D) Private and legal aid practices 
E) All law offices

Question 10

Organizing is the process of arranging people and physical resources to carry out plans and accomplish objectives. This is typically done by setting policies and creating effective systems.

Accepted Answer

A) True 
 B)False

Question 11

List the 11 functions of legal administration.

Accepted Answer

Practice management, leadership, control

Question 12

A general, enduring statement of the intent or purpose of the law practice is called a ______________. ​

Accepted Answer

A) principle 
B) mission statement 
C) planning statement 
D) leadership plan 
E) strategic policy 
A) principle 
B) mission statement 
C) planning statement 
D) leadership plan 
E) strategic policy

Question 13

Name three functions related to human resources management.

Accepted Answer

Compensation and benefits, tra

Question 14

According to the total quality management philosophy, quality service depends on _______________. ​

Accepted Answer

A) each individual in the firm 
B) the team 
C) the organization's end performance 
D) a and c 
E) all of the above 
A) each individual in the firm 
B) the team 
C) the organization's end performance 
D) a and c 
E) all of the above

Question 15

A ______________ is a specific statement that sets out what is or is not acceptable.

Accepted Answer

A) policy 
B) policy and procedure 
C) staff manual 
D) procedure 
E) none of the above 
A) policy 
B) policy and procedure 
C) staff manual 
D) procedure 
E) none of the above

Question 16

Office services management refers to internal systems and services, including ___________. ​

Accepted Answer

A) property acquisition 
B) cleaning/maintenance 
C) mail room/copy machines 
D) security/safety 
E) none of the above 
A) property acquisition 
B) cleaning/maintenance 
C) mail room/copy machines 
D) security/safety 
E) none of the above

Question 17

A management by objectives (MBO)program ______________________________________. ​

Accepted Answer

A) is similar to positive discipline 
B) sets goals at the beginning of the evaluation period 
C) is an evaluation technique 
D) is part of an employee attitude survey 
E) b and c 
A) is similar to positive discipline 
B) sets goals at the beginning of the evaluation period 
C) is an evaluation technique 
D) is part of an employee attitude survey 
E) b and c

Question 18

For a total quality management program to be effective, the firm must be willing to ____________.

Accepted Answer

A) listen to clients and make necessary changes to meet changing client needs 
B) talk to the clients and tell them what services they need 
C) talk to the clients and tell them what services the firm is going to provide 
D) a and b 
E) none of the above 
A) listen to clients and make necessary changes to meet changing client needs 
B) talk to the clients and tell them what services they need 
C) talk to the clients and tell them what services the firm is going to provide 
D) a and b 
E) none of the above

Question 19

Staff manuals are out of reach of most paralegals to develop. ​

Accepted Answer

A) True 
 B)False

Question 20

A personnel handbook establishes formal policies on personnel-related matters.

Accepted Answer

A) True 
 B)False

What is the purpose of a strategic plan?

Describe total quality management and its philosophies in detail.

The process of educating consumers about the legal services a law office provides is called _____________.

The focus of total quality management is for the business to compete on _________________.

Staff manuals are needed more in larger law offices than in smaller law offices.

Workplace violence is not a credible threat in the legal industry.

A ______________ is a series of steps that must be followed to accomplish a task

Staff manuals are particularly useful at helping _____________________ get accustomed to the policies of the law office.

________________________ benefit from using a staff manual.

Organizing is the process of arranging people and physical resources to carry out plans and accomplish objectives. This is typically done by setting policies and creating effective systems.

List the 11 functions of legal administration.

A general, enduring statement of the intent or purpose of the law practice is called a ______________.

Name three functions related to human resources management.

According to the total quality management philosophy, quality service depends on _______________.

A ______________ is a specific statement that sets out what is or is not acceptable.

Office services management refers to internal systems and services, including ___________.

A management by objectives (MBO)program ______________________________________.

For a total quality management program to be effective, the firm must be willing to ____________.

Staff manuals are out of reach of most paralegals to develop.

A personnel handbook establishes formal policies on personnel-related matters.

The Legal Team Law Practices and Law Firm Governance

Ethics and Malpractice

Client Relations and Communication Skills

Legal Fees Timekeeping and Billing

Client Trust Funds and Law Office Accounting

Calendaring Docket Control and Case Management

Legal Marketing

File and Law Library Management

Filters

Exam 2: Legal Administration and Technology

What is the purpose of a strategic plan? ​

Describe total quality management and its philosophies in detail.

The process of educating consumers about the legal services a law office provides is called _____________.

The focus of total quality management is for the business to compete on _________________. ​

Staff manuals are needed more in larger law offices than in smaller law offices.

Workplace violence is not a credible threat in the legal industry.

A ______________ is a series of steps that must be followed to accomplish a task

Staff manuals are particularly useful at helping _____________________ get accustomed to the policies of the law office. ​

________________________ benefit from using a staff manual. ​

Organizing is the process of arranging people and physical resources to carry out plans and accomplish objectives. This is typically done by setting policies and creating effective systems.

List the 11 functions of legal administration.

A general, enduring statement of the intent or purpose of the law practice is called a ______________. ​

Name three functions related to human resources management.

According to the total quality management philosophy, quality service depends on _______________. ​

A ______________ is a specific statement that sets out what is or is not acceptable.

Office services management refers to internal systems and services, including ___________. ​

A management by objectives (MBO)program ______________________________________. ​

For a total quality management program to be effective, the firm must be willing to ____________.

Staff manuals are out of reach of most paralegals to develop. ​

A personnel handbook establishes formal policies on personnel-related matters.

The Legal Team Law Practices and Law Firm Governance

Ethics and Malpractice

Client Relations and Communication Skills

Legal Fees Timekeeping and Billing

Client Trust Funds and Law Office Accounting

Calendaring Docket Control and Case Management

Legal Marketing

File and Law Library Management

Filters

What is the purpose of a strategic plan?

The focus of total quality management is for the business to compete on _________________.

Staff manuals are particularly useful at helping _____________________ get accustomed to the policies of the law office.

________________________ benefit from using a staff manual.

A general, enduring statement of the intent or purpose of the law practice is called a ______________.

According to the total quality management philosophy, quality service depends on _______________.

Office services management refers to internal systems and services, including ___________.

A management by objectives (MBO)program ______________________________________.

Staff manuals are out of reach of most paralegals to develop.