Question 1

In the context of understanding human behavior, Kurt Lewin combined internal and external perspectives with his claim that behavior is a function of:

Accepted Answer

A) individual preferences for leadership styles. 
B) compliance and deviance within social groups. 
C) organizational culture and group dynamics. 
D) both a person and his or her environment. 
A) individual preferences for leadership styles. 
B) compliance and deviance within social groups. 
C) organizational culture and group dynamics. 
D) both a person and his or her environment.

Question 2

In an organization, _____ results customer responsiveness and resource effectiveness that leads to competitive advantage.

Accepted Answer

A) high employee turnover 
B) quality improvement 
C) role negotiation 
D) micromanagement 
A) high employee turnover 
B) quality improvement 
C) role negotiation 
D) micromanagement

Question 3

Identify the sector of the economy that provides essential infrastructure and is important to our collective well-being because it meets needs that other sectors do not address.

Accepted Answer

A) The manufacturing sector 
B) The government sector 
C) The nonprofit sector 
D) The service sector 
A) The manufacturing sector 
B) The government sector 
C) The nonprofit sector 
D) The service sector

Question 4

Which of the following contributes to trust in organization-stakeholder relationships?

Accepted Answer

A) Performance appraisal 
B) Organizational behavior 
C) Organizational transparency 
D) Role negotiation 
A) Performance appraisal 
B) Organizational behavior 
C) Organizational transparency 
D) Role negotiation

Question 5

Which of the following is true of critical thinking?

Accepted Answer

A) It can be developed by rote memorization. 
B) It helps individuals to identify inconsistencies and limitations in the current body of objective knowledge. 
C) It can be used to enhance one's communication skills. 
D) It helps individuals to set new standards of organizational behavior. 
A) It can be developed by rote memorization. 
B) It helps individuals to identify inconsistencies and limitations in the current body of objective knowledge. 
C) It can be used to enhance one's communication skills. 
D) It helps individuals to set new standards of organizational behavior.

Question 6

In the context of organizations as open systems, which of the following is a major internal component of organizations?

Accepted Answer

A) Customer 
B) Technology 
C) Office design 
D) Government regulation 
A) Customer 
B) Technology 
C) Office design 
D) Government regulation

Question 7

In the context of internal components of organizations, the _____ is the wide range of tools, knowledge, and/or techniques used to transform inputs into outputs.

Accepted Answer

A) people 
B) task 
C) structure 
D) technology 
A) people 
B) task 
C) structure 
D) technology

Question 8

Total quality management is the total dedication to continuous improvement.

Accepted Answer

A) True 
 B)False

Question 9

Lindock Corp., an electronics manufacturer, emphasizes employee productivity and efficiency through the application of organizational goal-setting programs and differential piece-rate systems. In this scenario, to understand the behavior of its employees, the management at Lindock Corp. is most likely borrowing ideas from the discipline of _____.

Accepted Answer

A) psychology 
B) anthropology 
C) sociology 
D) engineering 
A) psychology 
B) anthropology 
C) sociology 
D) engineering

Question 10

_____ are informal elements of an organization.

Accepted Answer

A) Communication channels 
B) Authority structures 
C) Beliefs and assumptions 
D) Policies and procedures 
A) Communication channels 
B) Authority structures 
C) Beliefs and assumptions 
D) Policies and procedures

Question 11

Define organizational behavior and list the organizational variables that affect human behavior at work.

Accepted Answer

Answers will vary. Organizational behavi

Question 12

Differentiate between the internal perspective and the external perspective of understanding human behavior.

Accepted Answer

Answers will vary. The vast majority of

Question 13

Which of the following statements is true of the service sector of the economy?

Accepted Answer

A) It includes the production of basic materials as well as the production of finished products. 
B) It includes transportation, financial services, insurance, and retail sales. 
C) It provides essential infrastructure to all other sectors. 
D) It provides needs that are essential for our collective well-being. 
A) It includes the production of basic materials as well as the production of finished products. 
B) It includes transportation, financial services, insurance, and retail sales. 
C) It provides essential infrastructure to all other sectors. 
D) It provides needs that are essential for our collective well-being.

Question 14

Which of the following statements is true of total quality in organizations?

Accepted Answer

A) It has direct effects on the behavior of employees at all levels in an organization. 
B) It is the transformation or modification of an organization and/or its stakeholders. 
C) It emphasizes the formation of self-managed teams within an organization. 
D) It increases the process time for a business. 
A) It has direct effects on the behavior of employees at all levels in an organization. 
B) It is the transformation or modification of an organization and/or its stakeholders. 
C) It emphasizes the formation of self-managed teams within an organization. 
D) It increases the process time for a business.

Question 15

Which of the following is a customer-driven philosophy of management?

Accepted Answer

A) Behavioral management 
B) Total quality management 
C) Performance management 
D) Structural management 
A) Behavioral management 
B) Total quality management 
C) Performance management 
D) Structural management

Question 16

One of the advantages of structured, experiential learning is that:

Accepted Answer

A) it explains people's actions and behavior in terms of their histories and personal value systems. 
B) a person can explore new behaviors and skills in a comparatively safe environment. 
C) it focuses on factors outside the person to understand behavior. 
D) the behavior of employees at all levels in an organization is altered. 
A) it explains people's actions and behavior in terms of their histories and personal value systems. 
B) a person can explore new behaviors and skills in a comparatively safe environment. 
C) it focuses on factors outside the person to understand behavior. 
D) the behavior of employees at all levels in an organization is altered.

Question 17

Which of the following is true of the informal elements of an organization?

Accepted Answer

A) They are points of diagnostic and intervention activities in organizational development. 
B) They do not directly affect individual behavior in the organization. 
C) They are often the most visible part of the organization. 
D) They enable people to think of the organization in logical and rational ways. 
A) They are points of diagnostic and intervention activities in organizational development. 
B) They do not directly affect individual behavior in the organization. 
C) They are often the most visible part of the organization. 
D) They enable people to think of the organization in logical and rational ways.

Question 18

How do people perceive change in organizations?

Accepted Answer

Answers will vary. Early research of ind

Question 19

_____ is the study of overseeing activities and supervising people in organizations.

Accepted Answer

A) Psychology 
B) Medicine 
C) Engineering 
D) Management 
A) Psychology 
B) Medicine 
C) Engineering 
D) Management

Question 20

The unofficial and less visible part of an organization is called the _____.

Accepted Answer

A) central organization 
B) informal organization 
C) functional organization 
D) external organization 
A) central organization 
B) informal organization 
C) functional organization 
D) external organization

In the context of understanding human behavior, Kurt Lewin combined internal and external perspectives with his claim that behavior is a function of:

In an organization, _____ results customer responsiveness and resource effectiveness that leads to competitive advantage.

Identify the sector of the economy that provides essential infrastructure and is important to our collective well-being because it meets needs that other sectors do not address.

Which of the following contributes to trust in organization-stakeholder relationships?

Which of the following is true of critical thinking?

In the context of organizations as open systems, which of the following is a major internal component of organizations?

In the context of internal components of organizations, the _____ is the wide range of tools, knowledge, and/or techniques used to transform inputs into outputs.

Total quality management is the total dedication to continuous improvement.

_____ are informal elements of an organization.

Define organizational behavior and list the organizational variables that affect human behavior at work.

Differentiate between the internal perspective and the external perspective of understanding human behavior.

Which of the following statements is true of the service sector of the economy?

Which of the following statements is true of total quality in organizations?

Which of the following is a customer-driven philosophy of management?

One of the advantages of structured, experiential learning is that:

Which of the following is true of the informal elements of an organization?

How do people perceive change in organizations?

_____ is the study of overseeing activities and supervising people in organizations.

The unofficial and less visible part of an organization is called the _____.

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 1: Organizational Behavior and Opportunity

In the context of understanding human behavior, Kurt Lewin combined internal and external perspectives with his claim that behavior is a function of:

In an organization, _____ results customer responsiveness and resource effectiveness that leads to competitive advantage.

Identify the sector of the economy that provides essential infrastructure and is important to our collective well-being because it meets needs that other sectors do not address.

Which of the following contributes to trust in organization-stakeholder relationships?

Which of the following is true of critical thinking?

In the context of organizations as open systems, which of the following is a major internal component of organizations?

In the context of internal components of organizations, the _____ is the wide range of tools, knowledge, and/or techniques used to transform inputs into outputs.

Total quality management is the total dedication to continuous improvement.

_____ are informal elements of an organization.

Define organizational behavior and list the organizational variables that affect human behavior at work.

Differentiate between the internal perspective and the external perspective of understanding human behavior.

Which of the following statements is true of the service sector of the economy?

Which of the following statements is true of total quality in organizations?

Which of the following is a customer-driven philosophy of management?

One of the advantages of structured, experiential learning is that:

Which of the following is true of the informal elements of an organization?

How do people perceive change in organizations?

_____ is the study of overseeing activities and supervising people in organizations.

The unofficial and less visible part of an organization is called the _____.

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters