Exam 5: Leading Change and Innovation

Compliance with change is likely if people fear punishment for resisting the change, which is called ________ power.

A successful vision must ________.

A person resists change because, even though it would provide tangible benefits for that individual, it is perceived as unethical or illegal. This is an example of which reason for rejecting change?

A vision ________.

Systems thinking involves understanding the complex interdependencies among organizational processes and how the different parts of the organization are interrelated.

Research on the cumulative effects of experiencing repeated, intense changes suggests that the more common effect is to "inoculate" people and leave them better prepared to change again.

The attitude-centered approach to change is incompatible with the role-centered approach.

Which approach is LEAST likely to be useful when trying to implement a major change in an organization?

The creation of a successful vision is usually ________.

Which of the following was NOT recommended to facilitate acceptance and successful implementation of a major change?

Making best practices into official doctrine ________.

________ are statements used to summarize and communicate values in simple terms.

Internal changes in an organization that emphasize economics ________.

The term ________ describes workplaces where the values of innovation, experimentation, flexibility, and initiative are firmly embedded in the culture.

Which type of change involves using networked workstations, order processing systems, and intranets with groupware for idea sharing among employees?

Using position power to force change is associated with ________ toward change.

A successful vision for an organization is MOST likely to include which of the following?

Which is LEAST likely to be the reason for resistance to major changes in job content and procedures by people who have been doing the job with moderate success for many years?

In organizations focused on change and innovation, who should be empowered to deal with problems and find better ways of doing the work?

A successful vision should be simple enough to be communicated in ________ minutes or less.