Exam 5: Leading Change and Innovation

Major changes must be initiated by top management.

Which activity is associated with internal changes that focus on people?

Knowledge of systems dynamics is helpful for ________.

What is the distinction between role-centered and attitude-centered approaches to change. Which do you think is more effective?

Implementing a generic change program that is currently popular makes it unnecessary to conduct a careful diagnosis of the problems confronting the organization.

Benchmarking includes identifying and imitating the best practices of successful organizations.

Which is an example of transitional change?

When changes in the environment are gradual and no obvious crisis has occurred, ________.

Major change in an organization is usually guided by the top management team, but other members of the organization can initiate change or contribute to its success.

What is the initial stage in the multi-stage model of reaction to change?

Which of the following is the MOST useful approach for developing a learning organization?

Getting advice from consultants who have relevant expertise, hiring outsiders with special expertise, and entering joint ventures with other organizations to increase learning opportunities are all examples of ________.

When implementing change, why is it important to build a broad coalition to support the change?

Which of the following is NOT an example of how visions influence change?

List and describe the stages in the change process as formulated by Lewin.

Mental models help to explain why people may discount or ignore unexpected information that does not fit their theories or assumptions about how things work.

The ________-centered approach involves changing work functions by reorganizing the workflow, redesigning jobs to include different activities and responsibilities, modifying authority relationships, changing the criteria and procedures for evaluation of work, and changing the reward system.

In the ________ phase, people look for new ways of doing things and select a promising approach.

Which of the following is part of the attitude-centered approach to change?

A person resists change because, although it would benefit the organization, it would cause the individual to have to transfer to a new location. This is an example of which reason for rejecting change?