Question 1

Which of the following is LEAST likely to conduct the diagnosis of the nature of an organizational issue?

Accepted Answer

A)  top management team 
B)  outside consultants 
C)  a stakeholder task force 
D)  government regulators 
A)  top management team 
B)  outside consultants 
C)  a stakeholder task force 
D)  government regulators

Question 2

Which term is used to describe the process of learning how to make incremental improvements in existing products, services, or processes?

Accepted Answer

A)  exploration 
B)  extrapolation 
C)  exploitation 
D)  innovation 
A)  exploration 
B)  extrapolation 
C)  exploitation 
D)  innovation

Question 3

Easy access to information about an organization's operations ________.

Accepted Answer

A)  is the enemy of learning 
B)  is too risky in today's competitive world 
C)  facilitates the acquisition of knowledge 
D)  should not include problems and failures 
A)  is the enemy of learning 
B)  is too risky in today's competitive world 
C)  facilitates the acquisition of knowledge 
D)  should not include problems and failures

Question 4

Which leadership action is LEAST likely to increase flexibility and innovation in an organization?

Accepted Answer

A)  Set challenging innovation goals for members. 
B)  Leverage learning from surprises and failures. 
C)  Ensure new knowledge is shared with other members. 
D)  Ensure that employees understand the formal policies. 
A)  Set challenging innovation goals for members. 
B)  Leverage learning from surprises and failures. 
C)  Ensure new knowledge is shared with other members. 
D)  Ensure that employees understand the formal policies.

Question 5

________ are tangible outcomes or results to be achieved, sometimes by a specific deadline.

Accepted Answer

A)  Values statements 
B)  Slogans 
C)  Strategic objectives 
D)  Project objectives 
A)  Values statements 
B)  Slogans 
C)  Strategic objectives 
D)  Project objectives

Question 6

Resistance to change is common in organizations.

Accepted Answer

A) True 
 B)False

Question 7

When promoting change, is it a good idea to identify relevant elements in the old ideology? Why or why not?

Accepted Answer

Student responses may vary. Even when ra

Question 8

Another common phenomenon of systems dynamics is a reinforcing cycle wherein ________.

Accepted Answer

A)  small changes grow into much bigger changes 
B)  big changes devolve into much smaller changes 
C)  resulting changes are always desirable 
D)  resulting changes are never desirable 
A)  small changes grow into much bigger changes 
B)  big changes devolve into much smaller changes 
C)  resulting changes are always desirable 
D)  resulting changes are never desirable

Question 9

What is the recommended way to deal with someone in a key position who continues to resist change and is likely to sabotage it?

Accepted Answer

A)  Ignore the resistance and try to work around the person. 
B)  Find a qualified replacement who supports the change. 
C)  Warn the person to stop resisting the change. 
D)  Keep asking the person to support the change. 
A)  Ignore the resistance and try to work around the person. 
B)  Find a qualified replacement who supports the change. 
C)  Warn the person to stop resisting the change. 
D)  Keep asking the person to support the change.

Question 10

The type of organization culture MOST likely to facilitate long-term performance in a turbulent environment would emphasize the need ________.

Accepted Answer

A)  to improve short-term profits 
B)  for a powerful and visionary CEO 
C)  for flexibility and continuous learning 
D)  for consensus among organization members 
A)  to improve short-term profits 
B)  for a powerful and visionary CEO 
C)  for flexibility and continuous learning 
D)  for consensus among organization members

Question 11

If an organization has a history of failed change efforts based on popular management programs that are ineffective, this may make the employees cynical about future change efforts.

Accepted Answer

A) True 
 B)False

Question 12

In the ________ phase, the new approach is implemented and it becomes established.

Accepted Answer

A)  unfreezing 
B)  changing 
C)  refreezing 
D)  reacting 
A)  unfreezing 
B)  changing 
C)  refreezing 
D)  reacting

Question 13

The term "learning organization" has been used to describe organizations that learn rapidly and use the knowledge to become more effective.

Accepted Answer

A) True 
 B)False

Question 14

The feeling, "This isn't happening," is associated with which stage in the reaction to change?

Accepted Answer

A)  adaptation 
B)  anger 
C)  denial 
D)  mourning 
A)  adaptation 
B)  anger 
C)  denial 
D)  mourning

Question 15

The most extreme type of change is ________ change, which requires dramatic shifts in vision, systems, strategy, or structure.

Accepted Answer

A)  developmental 
B)  transitional 
C)  transformational 
D)  technological 
A)  developmental 
B)  transitional 
C)  transformational 
D)  technological

Question 16

What is the BEST way to describe the essential processes in learning organizations?

Accepted Answer

A)  acquisition of new knowledge by the organization 
B)  diffusion of new knowledge to people who can use it 
C)  application of new knowledge by members of the organization 
D)  acquisition, diffusion, and application of new knowledge 
A)  acquisition of new knowledge by the organization 
B)  diffusion of new knowledge to people who can use it 
C)  application of new knowledge by members of the organization 
D)  acquisition, diffusion, and application of new knowledge

Question 17

Most resistance to change is the result of ignorance, inflexibility, or self-interest among certain individuals.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is an example of a people-oriented action a leader can take to facilitate the successful implementation of change?

Accepted Answer

A)  identifying likely supporters 
B)  making symbolic changes that affect the work 
C)  creating a coalition to approve changes 
D)  creating a sense of urgency 
A)  identifying likely supporters 
B)  making symbolic changes that affect the work 
C)  creating a coalition to approve changes 
D)  creating a sense of urgency

Question 19

The optimal pace and sequencing of desired changes in an organization ________.

Accepted Answer

A)  has been extensively studied and researched 
B)  is the rapid introduction of changes to prevent the buildup of resistance 
C)  is not the gradual introduction of change 
D)  has not been definitively determined 
A)  has been extensively studied and researched 
B)  is the rapid introduction of changes to prevent the buildup of resistance 
C)  is not the gradual introduction of change 
D)  has not been definitively determined

Question 20

Discuss some of the common reasons that people resist change.

Accepted Answer

Student responses may vary. People may b

Which of the following is LEAST likely to conduct the diagnosis of the nature of an organizational issue?

Which term is used to describe the process of learning how to make incremental improvements in existing products, services, or processes?

Easy access to information about an organization's operations ________.

Which leadership action is LEAST likely to increase flexibility and innovation in an organization?

________ are tangible outcomes or results to be achieved, sometimes by a specific deadline.

Resistance to change is common in organizations.

When promoting change, is it a good idea to identify relevant elements in the old ideology? Why or why not?

Another common phenomenon of systems dynamics is a reinforcing cycle wherein ________.

What is the recommended way to deal with someone in a key position who continues to resist change and is likely to sabotage it?

The type of organization culture MOST likely to facilitate long-term performance in a turbulent environment would emphasize the need ________.

If an organization has a history of failed change efforts based on popular management programs that are ineffective, this may make the employees cynical about future change efforts.

In the ________ phase, the new approach is implemented and it becomes established.

The term "learning organization" has been used to describe organizations that learn rapidly and use the knowledge to become more effective.

The feeling, "This isn't happening," is associated with which stage in the reaction to change?

The most extreme type of change is ________ change, which requires dramatic shifts in vision, systems, strategy, or structure.

What is the BEST way to describe the essential processes in learning organizations?

Most resistance to change is the result of ignorance, inflexibility, or self-interest among certain individuals.

Which of the following is an example of a people-oriented action a leader can take to facilitate the successful implementation of change?

The optimal pace and sequencing of desired changes in an organization ________.

Discuss some of the common reasons that people resist change.

The Nature of Leadership

Leadership Behavior

Leadership Situation

Decision Making and Empowerment by Leaders

Power and Influence Tactics

Leader Traits and Skills

Charismatic and Transformational Leadership

Value-Based and Ethical Leadership

Dyadic Relations and Followers

Leadership in Teams and Decision Groups

Strategic Leadership

Cross-Cultural Leadership and Diversity

Developing Leadership Skills

Overview and Integration

Filters

Exam 5: Leading Change and Innovation

Which of the following is LEAST likely to conduct the diagnosis of the nature of an organizational issue?

Which term is used to describe the process of learning how to make incremental improvements in existing products, services, or processes?

Easy access to information about an organization's operations ________.

Which leadership action is LEAST likely to increase flexibility and innovation in an organization?

________ are tangible outcomes or results to be achieved, sometimes by a specific deadline.

Resistance to change is common in organizations.

When promoting change, is it a good idea to identify relevant elements in the old ideology? Why or why not?

Another common phenomenon of systems dynamics is a reinforcing cycle wherein ________.

What is the recommended way to deal with someone in a key position who continues to resist change and is likely to sabotage it?

The type of organization culture MOST likely to facilitate long-term performance in a turbulent environment would emphasize the need ________.

If an organization has a history of failed change efforts based on popular management programs that are ineffective, this may make the employees cynical about future change efforts.

In the ________ phase, the new approach is implemented and it becomes established.

The term "learning organization" has been used to describe organizations that learn rapidly and use the knowledge to become more effective.

The feeling, "This isn't happening," is associated with which stage in the reaction to change?

The most extreme type of change is ________ change, which requires dramatic shifts in vision, systems, strategy, or structure.

What is the BEST way to describe the essential processes in learning organizations?

Most resistance to change is the result of ignorance, inflexibility, or self-interest among certain individuals.

Which of the following is an example of a people-oriented action a leader can take to facilitate the successful implementation of change?

The optimal pace and sequencing of desired changes in an organization ________.

Discuss some of the common reasons that people resist change.

The Nature of Leadership

Leadership Behavior

Leadership Situation

Decision Making and Empowerment by Leaders

Power and Influence Tactics

Leader Traits and Skills

Charismatic and Transformational Leadership

Value-Based and Ethical Leadership

Dyadic Relations and Followers

Leadership in Teams and Decision Groups

Strategic Leadership

Cross-Cultural Leadership and Diversity

Developing Leadership Skills

Overview and Integration

Filters