Question 1

Which is an example of developmental change?

Accepted Answer

A)  improving communications 
B)  basic reorganization 
C)  introduction of new technology systems 
D)  implementing a new program 
A)  improving communications 
B)  basic reorganization 
C)  introduction of new technology systems 
D)  implementing a new program

Question 2

What are values statements?

Accepted Answer

Student responses may vary. Values state

Question 3

Which of the following is involved in the role-centered approach to change?

Accepted Answer

A)  changing attitudes with persuasive appeals 
B)  changing values with a culture change program 
C)  increasing technical skills with a training program 
D)  changing the reward system 
A)  changing attitudes with persuasive appeals 
B)  changing values with a culture change program 
C)  increasing technical skills with a training program 
D)  changing the reward system

Question 4

How can prior experience with change affect people?

Accepted Answer

Student responses may vary. The effects

Question 5

Top management should NOT ________ to facilitate change.

Accepted Answer

A)  provide encouragement 
B)  give support 
C)  offer necessary resources 
D)  dictate the details of how 
A)  provide encouragement 
B)  give support 
C)  offer necessary resources 
D)  dictate the details of how

Question 6

Exploitation involves finding innovative new products, services, processes, or technology, whereas exploration involves learning how to make incremental improvement in existing products, services, or processes.

Accepted Answer

A) True 
 B)False

Question 7

All of the following are factors that might contribute to organizational cynicism and resistance to change EXCEPT ________.

Accepted Answer

A)  organizational history of layoffs 
B)  excessive executive compensation 
C)  self-serving decisions that foster distrust of organizational leaders 
D)  leaders who are perceived to have legitimate authority 
A)  organizational history of layoffs 
B)  excessive executive compensation 
C)  self-serving decisions that foster distrust of organizational leaders 
D)  leaders who are perceived to have legitimate authority

Question 8

In the ________ phase, people come to realize that the old ways of doing things are no longer adequate.

Accepted Answer

A)  unfreezing 
B)  changing 
C)  refreezing 
D)  reacting 
A)  unfreezing 
B)  changing 
C)  refreezing 
D)  reacting

Question 9

Instituting popular change programs ________.

Accepted Answer

A)  never fail to solve organizational problems 
B)  can't make problems in an organization worse 
C)  may cause benefits in one part of the organization but fail to improve overall performance 
D)  is a way to solve institutional problems without first doing a diagnosis of the issue 
A)  never fail to solve organizational problems 
B)  can't make problems in an organization worse 
C)  may cause benefits in one part of the organization but fail to improve overall performance 
D)  is a way to solve institutional problems without first doing a diagnosis of the issue

Question 10

Systems dynamics involve ________.

Accepted Answer

A)  simple relationships 
B)  single causes and outcomes 
C)  immediate effects 
D)  cyclical causality 
A)  simple relationships 
B)  single causes and outcomes 
C)  immediate effects 
D)  cyclical causality

Question 11

Which of the following is part of Lewin's model of organizational change?

Accepted Answer

A)  refreezing 
B)  reinventing 
C)  reorganizing 
D)  revitalizing 
A)  refreezing 
B)  reinventing 
C)  reorganizing 
D)  revitalizing

Question 12

Careful diagnosis to determine the reasons for an organizational problem is essential before implementing a change program to deal with the problem.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is LEAST desirable for a vision?

Accepted Answer

A)  leader characteristics 
B)  follower characteristics 
C)  both leader and follower characteristics 
D)  characteristics of the leadership situation 
A)  leader characteristics 
B)  follower characteristics 
C)  both leader and follower characteristics 
D)  characteristics of the leadership situation

Question 14

Despite the extensive literature providing guidance on how to initiate and manage change, it is argued that as much as ________% of change efforts fail to meet expectations.

Accepted Answer

A)  10 
B)  25 
C)  50 
D)  70 
A)  10 
B)  25 
C)  50 
D)  70

Question 15

________ involves finding innovative new products, services, processes, or technology.

Accepted Answer

A)  Exploration 
B)  Extrapolation 
C)  Exploitation 
D)  Innovation 
A)  Exploration 
B)  Extrapolation 
C)  Exploitation 
D)  Innovation

Question 16

Which choice correctly orders the four stages of the typical pattern of reactions to changes imposed on people?

Accepted Answer

A)  1. Denial 2. Mourning 3. Adaptation 4. Anger 
B)  1. Anger 2. Mourning 3. Denial 4. Adaptation 
C)  1. Denial 2. Anger 3. Mourning 4. Adaptation 
D)  1. Anger 2. Denial 3. Adaptation 4. Mourning 
A)  1. Denial 2. Mourning 3. Adaptation 4. Anger 
B)  1. Anger 2. Mourning 3. Denial 4. Adaptation 
C)  1. Denial 2. Anger 3. Mourning 4. Adaptation 
D)  1. Anger 2. Denial 3. Adaptation 4. Mourning

Question 17

In order to remain competitive, it is more important for an organization to create new knowledge internally than to obtain it from outside of the organization.

Accepted Answer

A) True 
 B)False

Question 18

Organizational learning involves acquiring and using new knowledge. Should new knowledge be acquired from outside the organization?

Accepted Answer

Student responses may vary. Organization

Question 19

The ________-centered approach to change involves changing mindsets and values with persuasive appeals, training programs, team-building activities, or a culture change program.

Accepted Answer

A)  attitude 
B)  role 
C)  technology 
D)  strategy 
A)  attitude 
B)  role 
C)  technology 
D)  strategy

Question 20

A vision should be simple, detailed, and grounded in immediate tangible benefits for employees.

Accepted Answer

A) True 
 B)False

Which is an example of developmental change?

What are values statements?

Which of the following is involved in the role-centered approach to change?

How can prior experience with change affect people?

Top management should NOT ________ to facilitate change.

Exploitation involves finding innovative new products, services, processes, or technology, whereas exploration involves learning how to make incremental improvement in existing products, services, or processes.

All of the following are factors that might contribute to organizational cynicism and resistance to change EXCEPT ________.

In the ________ phase, people come to realize that the old ways of doing things are no longer adequate.

Instituting popular change programs ________.

Systems dynamics involve ________.

Which of the following is part of Lewin's model of organizational change?

Careful diagnosis to determine the reasons for an organizational problem is essential before implementing a change program to deal with the problem.

Which of the following is LEAST desirable for a vision?

Despite the extensive literature providing guidance on how to initiate and manage change, it is argued that as much as ________% of change efforts fail to meet expectations.

________ involves finding innovative new products, services, processes, or technology.

Which choice correctly orders the four stages of the typical pattern of reactions to changes imposed on people?

In order to remain competitive, it is more important for an organization to create new knowledge internally than to obtain it from outside of the organization.

Organizational learning involves acquiring and using new knowledge. Should new knowledge be acquired from outside the organization?

The ________-centered approach to change involves changing mindsets and values with persuasive appeals, training programs, team-building activities, or a culture change program.

A vision should be simple, detailed, and grounded in immediate tangible benefits for employees.

The Nature of Leadership

Leadership Behavior

Leadership Situation

Decision Making and Empowerment by Leaders

Power and Influence Tactics

Leader Traits and Skills

Charismatic and Transformational Leadership

Value-Based and Ethical Leadership

Dyadic Relations and Followers

Leadership in Teams and Decision Groups

Strategic Leadership

Cross-Cultural Leadership and Diversity

Developing Leadership Skills

Overview and Integration

Filters

Exam 5: Leading Change and Innovation

Which is an example of developmental change?

What are values statements?

Which of the following is involved in the role-centered approach to change?

How can prior experience with change affect people?

Top management should NOT ________ to facilitate change.

Exploitation involves finding innovative new products, services, processes, or technology, whereas exploration involves learning how to make incremental improvement in existing products, services, or processes.

All of the following are factors that might contribute to organizational cynicism and resistance to change EXCEPT ________.

In the ________ phase, people come to realize that the old ways of doing things are no longer adequate.

Instituting popular change programs ________.

Systems dynamics involve ________.

Which of the following is part of Lewin's model of organizational change?

Careful diagnosis to determine the reasons for an organizational problem is essential before implementing a change program to deal with the problem.

Which of the following is LEAST desirable for a vision?

Despite the extensive literature providing guidance on how to initiate and manage change, it is argued that as much as ________% of change efforts fail to meet expectations.

________ involves finding innovative new products, services, processes, or technology.

Which choice correctly orders the four stages of the typical pattern of reactions to changes imposed on people?

In order to remain competitive, it is more important for an organization to create new knowledge internally than to obtain it from outside of the organization.

Organizational learning involves acquiring and using new knowledge. Should new knowledge be acquired from outside the organization?

The ________-centered approach to change involves changing mindsets and values with persuasive appeals, training programs, team-building activities, or a culture change program.

A vision should be simple, detailed, and grounded in immediate tangible benefits for employees.

The Nature of Leadership

Leadership Behavior

Leadership Situation

Decision Making and Empowerment by Leaders

Power and Influence Tactics

Leader Traits and Skills

Charismatic and Transformational Leadership

Value-Based and Ethical Leadership

Dyadic Relations and Followers

Leadership in Teams and Decision Groups

Strategic Leadership

Cross-Cultural Leadership and Diversity

Developing Leadership Skills

Overview and Integration

Filters