Exam 2: Organizational Strategy, Competitive Advantage, and Information Systems

Which is not a piece of new technology that cruises lines are implementing on their boats?

Inputs are materials, services, and information that flow through and are transformed as a result of ___.

Businesses try to improve the manner in which they execute internal business processes so that they perform these activities more effectively than rivals with a(n) ___ strategy.

___ activities do not add value directly to the firm's products or services.

_________ are the costs, in money and time, imposed by a decision to buy elsewhere.

If there are many alternatives to an organization's products or services, then the threat of substitutes is _________; if there are few alternatives, then the threat is ______.

Customers of a business process can be either internal or external to the organization.

Which of the following has the strategy "I am better because I am different"?

The digital divide is an issue associated with a _________ pressure.

_________ are people and equipment that perform process activities.

One of the major roadblocks for installation of broadband fiber-optic lines in rural areas is __________.

Business process ___ is a management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.

___ is the process of buying and selling goods and services.

Robotic pizza delivery currently exists in __________.

Many organizations find _________ too difficult, too radical, too lengthy, and too comprehensive.

_________ is a market pressure.

Unlike the NFL and MLB, the NBA encourages sharing of game highlights and photos on social media sites like Vine.

_________ is the result of optimizing and aligning business processes to fulfill customers' needs, wants, and desires.

The threat of new competitors will enter your market is high when entry is _________ and low when there are _________ barriers to entry.

List the three areas where information systems play a vital role. What role does technology play in each area? Suppose you purchase a product from Amazon; describe how this purchase would flow through these three areas.