Exam 2: Organizational Strategy, Competitive Advantage, and Information Systems

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When you map out how your business currently processes customer orders to figure out how to reduce delivery time, this is part of the _________ phase of BPI.

(Multiple Choice)
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If there are _________ alternatives to an organization's products or services, then the threat of substitutes is high; if there are _________ alternatives, then the threat is low.

(Multiple Choice)
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Which of the following is NOT an organizational response to business pressures?

(Multiple Choice)
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The BYOD phenomenon is a _________ pressure.

(Multiple Choice)
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Supplier power is high when buyers have _________ choices from whom to buy and low when buyers have _________ choices.

(Multiple Choice)
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Supplier power is _________ when buyers have few choices from whom to buy and _________ when buyers have many choices.

(Multiple Choice)
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Which is not a benefit for the companies behind cruises in terms of implementation of various customer-centered technologies?

(Multiple Choice)
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_________ is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual customers.

(Multiple Choice)
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_________ is the result of optimizing the manufacturing and logistics processes.

(Multiple Choice)
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__________ uses machine learning to analyze passenger behavior and provide personalized recommendations.

(Multiple Choice)
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Bank of America standardized its IT infrastructure, streamlined applications, developed customer-focused innovations, and streamlined its physical infrastructure to recover from the financial crisis of 2007-2008.

(True/False)
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List and describe Porter's five forces. Describe whether the web has increased or decreased each force and why. Suppose you want to open a restaurant in your home town; evaluate this potential business using Porter's Five Forces.

(Essay)
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Primary activities relate to the production and distribution of the firm's products and services.

(True/False)
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Which of the following has the strategy "I'm doing something new and you can't catch up"?

(Multiple Choice)
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Information overload is a _________ pressure.

(Multiple Choice)
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NASCAR's prerace inspection app is a strategic information system.

(True/False)
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Businesses introduce new products and services, add new features to existing products and services, or develop new ways to produce them when they have a ___ strategy.

(Short Answer)
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Ford's original strategy was _________.

(Multiple Choice)
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Chevron's initial effort to update its business processes was followed by several smaller, employee-driven _________ initiatives (many that used the Six Sigma improvement methodology).

(Multiple Choice)
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What is "green IT"? Why would a company want to pursue "going green" and how could they do it? Do you think it is worth it to "go green"? Why or why not?

(Essay)
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