Exam 2: Organizational Strategy, Competitive Advantage, and Information Systems

___ activities relate to the production and distribution of the firm's products and services.

Fulfillment processes are NOT completed by __________.

__________ uses RFID to allow guests to make onboard purchases and access staterooms.

You live in a small town with only one large retailer. This means there is low ______.

The correct order of the BPI phases is ___________.

E-commerce is a broader concept than e-business.

Which of the following has the strategy "I treat my customers better than you do"?

Primary activities do not add value directly to the firm's products or services.

Business executives often know little about IT, and IT executives understand the technology but may not understand the real needs of the business.

Organizations can adopt BPR to sustain BPI efforts over time.

BPI delivers the same huge performance gains promised by BPR.

_________ is a technology pressure.

When you decide to start automating order entry by creating a website instead of forcing people to call into Inside Sales to place orders, you are in the _________ phase of BPI.

The web has changed Porter's five fundamental forces.

American companies can easily do business with Chinese companies. This is phenomenon is called ________.

No single functional area is responsible for cross-functional business processes.

Which of the following has the strategy "I can do the same thing more efficiently than you can"?

_________ are the product or service created by the process.

__________ is trying to close the digital divide for its residents by utilizing FCC subsidies and the services of DigitalC and Siklu to install less expensive wireless service in low-income homes.

A workforce including more women, single parents, minorities, and persons with disabilities puts ___ pressure on organizations.