Exam 2: Organizational Strategy, Competitive Advantage, and Information Systems

In the _________ phase of BPI, the BPI team examines the "as is" process map and the collected data to identify problems with the process and their root causes.

NASCAR's new prerace app uses a _________ to track a car's inspection process.

When you create a competitive strategy, you must plan your own moves and anticipate and counter your competitors' moves.

In the _________ phase of BPI, the BPI team identifies relevant process metrics and collects data to understand how the metrics evolve over time.

_________ are materials, services, and information that flow through and are transformed as a result of process activities.

Support activities create value for which customers are willing to pay.

_________ is the result of optimizing the marketing and innovation processes.

Threat of substitute products or services and rivalry among existing firms in the industry are the same except that substitute products refers to the internet while rivalry refers to brick-and-mortar stores.

The NBA is using virtual reality to ________.

The ___ refers to the wide gap between those individuals who have access to information and communications technology and those who do not.

Globalization is a _________ pressure.

Describe a scenario where BPI, BPM, and BPR would be best for a company. What role do executives play in carrying out these initiatives? What role do factory workers play in carrying out these initiatives?

Dial-up internet access refers to a slower form of internet access that hits speeds of around 56 kilobits per second.

_________ integrates disparate BPI initiatives to ensure consistent strategy execution.

_________ is an example of efficiency.

The NBA's use of virtual reality indicates they are using Porter's __________ strategy for competitive advantage.

Procurement processes are NOT completed by _________.

Chevron improved their business processes using _______________.

Mass customization is also called make-to-order.

The internet makes customers _________ powerful; this is a _________ pressure.