Exam 2: Organizational Strategy, Competitive Advantage, and Information Systems

Everyone has access to the Internet in the United States.

__________ fiber is basic fiber infrastructure without service.

Efficiency focuses on doing things well in the process.

_________ uses a "clean sheet" perspective.

Organization's use Porter's competitive forces model to design _________ strategies; they use the value chain model to identify _________ activities to make the greatest impact.

The internet makes customers more powerful.

Chevron supported internal improvement efforts by getting its suppliers involved using a unified _________ approach that involved standardizing processes across the entire company and consolidating process information within a central repository.

In the _________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.

_________ involves companies providing standard specifications for different consumer groups.

Rolex's strategy is ________.

When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI.

Businesses concentrate on making customers happy with a ___ strategy.

Business managers and IT managers always have the same objectives.

A ___ is an ongoing collection of related activities that create a product or a service of value to the organization, its business partners, and its customers.

The overall impact of the web is to increase competition which generally diminishes a firm's profitability.

Chevron originally improved supplier relationships to save money on shipping.

_________ is a challenge of BYOD.

Porter's competitive forces model identifies _________ major forces that can endanger or enhance a company's position in a given industry.

Privacy and security are not an issue on cruise lines since data cannot be transmitted off the ship when it is out to sea.

_________ is an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs.