Question 1

________ is the process of recording audio or video files and distributing them online.

Accepted Answer

A)  Podcasting 
B)  Microblogging 
C)  Instant messaging 
D)  Text messaging 
A)  Podcasting 
B)  Microblogging 
C)  Instant messaging 
D)  Text messaging

Question 2

When following the three-step process in developing blogs, what is involved in completing your blog?

Accepted Answer

Completing messages for your blog is usu

Question 3

When developing podcasts, you should ________.

Accepted Answer

A)  make up your content as you record the podcast as this will come across as spontaneous and natural 
B)  take several minutes to come to the point 
C)  speak from an outline and notes rather than a prepared script to have a conversational feel to the recording 
D)  frequently bounce from one theme to another to keep the audience engaged 
A)  make up your content as you record the podcast as this will come across as spontaneous and natural 
B)  take several minutes to come to the point 
C)  speak from an outline and notes rather than a prepared script to have a conversational feel to the recording 
D)  frequently bounce from one theme to another to keep the audience engaged

Question 4

While it might be tempting to use digital communications in business, which of the following may be a time that you should use personalized human contact in the office?

Accepted Answer

A)  When socializing 
B)  If you are sending message after message trying to resolve some point 
C)  If you lack the necessary emotion 
D)  When clarifying an important point with your immediate supervisor 
A)  When socializing 
B)  If you are sending message after message trying to resolve some point 
C)  If you lack the necessary emotion 
D)  When clarifying an important point with your immediate supervisor

Question 5

When creating a tutorial, you should use phrases such as "getting started with" or "advanced techniques for" in the title to alert readers about the level of the tutorial.

Accepted Answer

A) True 
 B)False

Question 6

At the beginning of an article or webpage, a ________ functions as a miniature version of the document, giving readers all the key points while skipping over details and often helping a reader decide whether to invest the time needed to read the full document. This compositional mode can also function as a review, reminding readers of the key points they've just read.

Accepted Answer

A)  summary 
B)  orientation 
C)  critique 
D)  teaser 
A)  summary 
B)  orientation 
C)  critique 
D)  teaser

Question 7

In viral marketing, computer viruses are introduced into systems that spam promotional material and malware to all the people on individuals' address lists.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is an effective strategy for business communication on social networks?

Accepted Answer

A)  Tailor the company's personality to suit unique social networking environments. 
B)  Disable the group feature on social networks to prevent the formation of special-interest groups. 
C)  Inject conventional promotional efforts into all social networking conversations. 
D)  Facilitate community building. 
A)  Tailor the company's personality to suit unique social networking environments. 
B)  Disable the group feature on social networks to prevent the formation of special-interest groups. 
C)  Inject conventional promotional efforts into all social networking conversations. 
D)  Facilitate community building.

Question 9

A ________ is a variation on blogging in which messages are sharply restricted to specific character counts.

Accepted Answer

The answer of A ________ is a variation on blogging...

Question 10

________ are online services that enable individual and organizational members to form connections and share information.

Accepted Answer

The answer of ________ are online services that enable individual...

Question 11

IM offers greater speed than email, simple operation, and fewer problems with unwanted messages or security and privacy problems.

Accepted Answer

A) True 
 B)False

Question 12

When planning your business email, you should ________.

Accepted Answer

A)  use texting language and acronyms like LOL and IMHO 
B)  "cc" (courtesy copy) your immediate superior on every message 
C)  use the Reply All function to respond to all group mails 
D)  respect the chain of command in your company 
A)  use texting language and acronyms like LOL and IMHO 
B)  "cc" (courtesy copy) your immediate superior on every message 
C)  use the Reply All function to respond to all group mails 
D)  respect the chain of command in your company

Question 13

Which of the following is a tip for effective email messages?

Accepted Answer

A)  When responding to a request, avoid including portions from the original message in your email. 
B)  Use acronyms such as IMHO and LOL extensively. 
C)  Avoid using email signatures since they come across as being impersonal. 
D)  Use the "return receipt requested" feature only for the most critical messages. 
A)  When responding to a request, avoid including portions from the original message in your email. 
B)  Use acronyms such as IMHO and LOL extensively. 
C)  Avoid using email signatures since they come across as being impersonal. 
D)  Use the "return receipt requested" feature only for the most critical messages.

Question 14

Unless you need to capture exact wording, speaking from an outline and notes rather than a prepared script is often the best choice for a podcast.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a risk of using IM for business communication?

Accepted Answer

A)  Less versatile than text messaging 
B)  Potential for misuse as a one-to-many broadcast method higher than that for email 
C)  The need for user authentication 
D)  More expensive than phone calls and emails 
A)  Less versatile than text messaging 
B)  Potential for misuse as a one-to-many broadcast method higher than that for email 
C)  The need for user authentication 
D)  More expensive than phone calls and emails

Question 16

Which of the following would be considered a content curation site?

Accepted Answer

A)  Pinterest 
B)  YouTube 
C)  Flickr 
D)  Yelp 
A)  Pinterest 
B)  YouTube 
C)  Flickr 
D)  Yelp

Question 17

How can the three-step process be adapted for successful IM?

Accepted Answer

Although instant messages are often conc

Question 18

Describe the three categories of social media networks that are used by businesses and professionals.

Accepted Answer

-Public, general-purpose networks. Faceb

Question 19

Many companies now have formal email policies. Describe five main elements that are typically contained in these types of policies.

Accepted Answer

1. Use of company email for business pur

Question 20

Which of the following is TRUE about writing business emails?

Accepted Answer

A)  Use the Reply All function when responding to all group mails. 
B)  The expectations of writing quality for business email are higher than for personal email. 
C)  Don't use quotations, directions, or questions in the subject of your email; simply describe or classify your message. 
D)  Don't "tweetify" the opening lines of your email messages. 
A)  Use the Reply All function when responding to all group mails. 
B)  The expectations of writing quality for business email are higher than for personal email. 
C)  Don't use quotations, directions, or questions in the subject of your email; simply describe or classify your message. 
D)  Don't "tweetify" the opening lines of your email messages.

________ is the process of recording audio or video files and distributing them online.

When following the three-step process in developing blogs, what is involved in completing your blog?

When developing podcasts, you should ________.

While it might be tempting to use digital communications in business, which of the following may be a time that you should use personalized human contact in the office?

When creating a tutorial, you should use phrases such as "getting started with" or "advanced techniques for" in the title to alert readers about the level of the tutorial.

In viral marketing, computer viruses are introduced into systems that spam promotional material and malware to all the people on individuals' address lists.

Which of the following is an effective strategy for business communication on social networks?

A ________ is a variation on blogging in which messages are sharply restricted to specific character counts.

________ are online services that enable individual and organizational members to form connections and share information.

IM offers greater speed than email, simple operation, and fewer problems with unwanted messages or security and privacy problems.

When planning your business email, you should ________.

Which of the following is a tip for effective email messages?

Unless you need to capture exact wording, speaking from an outline and notes rather than a prepared script is often the best choice for a podcast.

Which of the following is a risk of using IM for business communication?

Which of the following would be considered a content curation site?

How can the three-step process be adapted for successful IM?

Describe the three categories of social media networks that are used by businesses and professionals.

Many companies now have formal email policies. Describe five main elements that are typically contained in these types of policies.

Which of the following is TRUE about writing business emails?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 6: Crafting Messages for Electronic Media

________ is the process of recording audio or video files and distributing them online.

When following the three-step process in developing blogs, what is involved in completing your blog?

When developing podcasts, you should ________.

While it might be tempting to use digital communications in business, which of the following may be a time that you should use personalized human contact in the office?

When creating a tutorial, you should use phrases such as "getting started with" or "advanced techniques for" in the title to alert readers about the level of the tutorial.

In viral marketing, computer viruses are introduced into systems that spam promotional material and malware to all the people on individuals' address lists.

Which of the following is an effective strategy for business communication on social networks?

A ________ is a variation on blogging in which messages are sharply restricted to specific character counts.

________ are online services that enable individual and organizational members to form connections and share information.

IM offers greater speed than email, simple operation, and fewer problems with unwanted messages or security and privacy problems.

When planning your business email, you should ________.

Which of the following is a tip for effective email messages?

Unless you need to capture exact wording, speaking from an outline and notes rather than a prepared script is often the best choice for a podcast.

Which of the following is a risk of using IM for business communication?

Which of the following would be considered a content curation site?

How can the three-step process be adapted for successful IM?

Describe the three categories of social media networks that are used by businesses and professionals.

Many companies now have formal email policies. Describe five main elements that are typically contained in these types of policies.

Which of the following is TRUE about writing business emails?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters