Question 1

Which of the following positions is responsible for overseeing room captains, supervising function in progress, and coordinates all support departments?

Accepted Answer

A)  The banquet set-up manager 
B)  The assistant banquet manager 
C)  The banquet manager 
D)  The Maitre d' 
E)  The captain 
A)  The banquet set-up manager 
B)  The assistant banquet manager 
C)  The banquet manager 
D)  The Maitre d' 
E)  The captain

Question 2

In a recent study, it was found that the old disciplinarian management style is still the dominant management style of today's food and beverage operators.

Accepted Answer

A) True 
 B)False

Question 3

A current trend among hotels is to establish strategic alliances with brand-name restaurant companies.

Accepted Answer

A) True 
 B)False

Question 4

According to Riley, food and beverage management resides in many roles and carries various labels across different sectors of the industry, including:

Accepted Answer

A)  Restaurateur 
B)  Banquet manager 
C)  Ships purser 
D)  All of the above 
E)  Only a and b 
A)  Restaurateur 
B)  Banquet manager 
C)  Ships purser 
D)  All of the above 
E)  Only a and b

Question 5

The advances in cook chill methods and the ability for yeast to be reactivated after freezing has changed food preparation approaches?

Accepted Answer

A) True 
 B)False

Question 6

Robyn spent her first _____ months at Hyatt in the Corporate Management Training Program.

Accepted Answer

A)  3 
B)  5 
C)  7 
D)  12 
E)  18 
A)  3 
B)  5 
C)  7 
D)  12 
E)  18

Question 7

BEO is an acronym for which of the following, according to the article?

Accepted Answer

A)  Best event orders 
B)  Banquet event orders 
C)  Bar event outcomes 
D)  Beverage event orders 
E)  Beverage ending outcomes 
A)  Best event orders 
B)  Banquet event orders 
C)  Bar event outcomes 
D)  Beverage event orders 
E)  Beverage ending outcomes

Question 8

The authors list a number of ways in which Bristol Hotel Company has distinguished itself from other top hotel companies. It has done so by:

Accepted Answer

A)  Establishing an excellent track record by achieving strong operating and financial results during the industry's recent recession. 
B)  Maintaining a distinct corporate culture and management style that translates into low executive-management turnover. 
C)  Providing a centralized management structure which allows managers to focus on the quality of a guest's stay as the number one priority. 
D)  All of the above 
E)  Only a and c 
A)  Establishing an excellent track record by achieving strong operating and financial results during the industry's recent recession. 
B)  Maintaining a distinct corporate culture and management style that translates into low executive-management turnover. 
C)  Providing a centralized management structure which allows managers to focus on the quality of a guest's stay as the number one priority. 
D)  All of the above 
E)  Only a and c

Question 9

Contrary to conventional wisdom, food and beverage operations in a hotel can contribute greatly to the hotel's competitive position.

Accepted Answer

A) True 
 B)False

Question 10

Due to the increase in technological advances over the years, the need for skilled chefs in decreasing?

Accepted Answer

A) True 
 B)False

Question 11

Which of the following steps did the Waldorf-Astoria's management team not perform in order to boost its F&B revenue?

Accepted Answer

A)  Purchased a cost control software package 
B)  Instituted a revenue-management program 
C)  Trained chefs to schedule employees more effectively 
D)  Repositioned F&B outlets to attract guests from outside the hotel 
E)  The Waldorf-Astoria management team performed all of the above 
A)  Purchased a cost control software package 
B)  Instituted a revenue-management program 
C)  Trained chefs to schedule employees more effectively 
D)  Repositioned F&B outlets to attract guests from outside the hotel 
E)  The Waldorf-Astoria management team performed all of the above

Question 12

In Egypt, it was found that wine jars were commonly placed next to the tomb. The Egyptian nobles believed that this would ________.

Accepted Answer

A)  Provide the pharaoh with luck through eternal travel. 
B)  Signify the importance of the pharaoh in another lifetime. 
C)  Be the best companion for the pharaoh's eternal travel. 
D)  Give the family of the pharaoh peace of mind. 
E)  All of the above 
A)  Provide the pharaoh with luck through eternal travel. 
B)  Signify the importance of the pharaoh in another lifetime. 
C)  Be the best companion for the pharaoh's eternal travel. 
D)  Give the family of the pharaoh peace of mind. 
E)  All of the above

Question 13

According to Riley, if food and beverage has a generic heart of its own, then that must be "catering"?

Accepted Answer

A) True 
 B)False

Question 14

The Greek Romans worshiped a beverage deity. The name was __________, the god of wine?

Accepted Answer

A)  Vine 
B)  Bacchus 
C)  Pero 
D)  Madori 
E)  None of the above 
A)  Vine 
B)  Bacchus 
C)  Pero 
D)  Madori 
E)  None of the above

Question 15

The best practices adopted by the champions included in this study can be broadly categorized into three areas. Which of the following was not one of the three areas?

Accepted Answer

A)  Those of which focus on providing high quality customer service 
B)  Those that stress providing a high-quality F&B product 
C)  Those that emphasize the elements of restaurant concept and design 
D)  Those which focus primarily on controlling costs and generating additional revenue 
A)  Those of which focus on providing high quality customer service 
B)  Those that stress providing a high-quality F&B product 
C)  Those that emphasize the elements of restaurant concept and design 
D)  Those which focus primarily on controlling costs and generating additional revenue

Question 16

In the relationship with the Bristol Hotel Company, Good Eats Grill receives 10% of lunch and dinner revenues as a franchise fee.

Accepted Answer

A) True 
 B)False

Question 17

According to Riley, managing food and beverage is more complex than managing rooms?

Accepted Answer

A) True 
 B)False

Question 18

Which of the following was not listed as part of a typical day for the executive director of sales, according to this author?

Accepted Answer

A)  Creating menus 
B)  Finalizing programs 
C)  Working events 
D)  Leading an office 
E)  All of the above were part of a typical day 
A)  Creating menus 
B)  Finalizing programs 
C)  Working events 
D)  Leading an office 
E)  All of the above were part of a typical day

Question 19

In order to be a successful caterer, one must…

Accepted Answer

A)  Have knowledge of food 
B)  Have knowledge of cooking 
C)  Have the skills of timing and sequencing to organize a production process within a compressed time frame 
D)  All of the above 
E)  Only a and c 
A)  Have knowledge of food 
B)  Have knowledge of cooking 
C)  Have the skills of timing and sequencing to organize a production process within a compressed time frame 
D)  All of the above 
E)  Only a and c

Question 20

The ultimate objective of a beverage department is its employee satisfaction.

Accepted Answer

A) True 
 B)False

Which of the following positions is responsible for overseeing room captains, supervising function in progress, and coordinates all support departments?

In a recent study, it was found that the old disciplinarian management style is still the dominant management style of today's food and beverage operators.

A current trend among hotels is to establish strategic alliances with brand-name restaurant companies.

According to Riley, food and beverage management resides in many roles and carries various labels across different sectors of the industry, including:

The advances in cook chill methods and the ability for yeast to be reactivated after freezing has changed food preparation approaches?

Robyn spent her first _____ months at Hyatt in the Corporate Management Training Program.

BEO is an acronym for which of the following, according to the article?

The authors list a number of ways in which Bristol Hotel Company has distinguished itself from other top hotel companies. It has done so by:

Contrary to conventional wisdom, food and beverage operations in a hotel can contribute greatly to the hotel's competitive position.

Due to the increase in technological advances over the years, the need for skilled chefs in decreasing?

Which of the following steps did the Waldorf-Astoria's management team not perform in order to boost its F&B revenue?

In Egypt, it was found that wine jars were commonly placed next to the tomb. The Egyptian nobles believed that this would ________.

According to Riley, if food and beverage has a generic heart of its own, then that must be "catering"?

The Greek Romans worshiped a beverage deity. The name was __________, the god of wine?

The best practices adopted by the champions included in this study can be broadly categorized into three areas. Which of the following was not one of the three areas?

In the relationship with the Bristol Hotel Company, Good Eats Grill receives 10% of lunch and dinner revenues as a franchise fee.

According to Riley, managing food and beverage is more complex than managing rooms?

Which of the following was not listed as part of a typical day for the executive director of sales, according to this author?

In order to be a successful caterer, one must…

The ultimate objective of a beverage department is its employee satisfaction.

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters

Exam 6: Food and Beverage Division

Which of the following positions is responsible for overseeing room captains, supervising function in progress, and coordinates all support departments?

In a recent study, it was found that the old disciplinarian management style is still the dominant management style of today's food and beverage operators.

A current trend among hotels is to establish strategic alliances with brand-name restaurant companies.

According to Riley, food and beverage management resides in many roles and carries various labels across different sectors of the industry, including:

The advances in cook chill methods and the ability for yeast to be reactivated after freezing has changed food preparation approaches?

Robyn spent her first _____ months at Hyatt in the Corporate Management Training Program.

BEO is an acronym for which of the following, according to the article?

The authors list a number of ways in which Bristol Hotel Company has distinguished itself from other top hotel companies. It has done so by:

Contrary to conventional wisdom, food and beverage operations in a hotel can contribute greatly to the hotel's competitive position.

Due to the increase in technological advances over the years, the need for skilled chefs in decreasing?

Which of the following steps did the Waldorf-Astoria's management team not perform in order to boost its F&B revenue?

In Egypt, it was found that wine jars were commonly placed next to the tomb. The Egyptian nobles believed that this would ________.

According to Riley, if food and beverage has a generic heart of its own, then that must be "catering"?

The Greek Romans worshiped a beverage deity. The name was __________, the god of wine?

The best practices adopted by the champions included in this study can be broadly categorized into three areas. Which of the following was not one of the three areas?

In the relationship with the Bristol Hotel Company, Good Eats Grill receives 10% of lunch and dinner revenues as a franchise fee.

According to Riley, managing food and beverage is more complex than managing rooms?

Which of the following was not listed as part of a typical day for the executive director of sales, according to this author?

In order to be a successful caterer, one must…

The ultimate objective of a beverage department is its employee satisfaction.

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters