Question 1

All managers in this study placed the highest importance on, and were most competent in, _____________.

Accepted Answer

A)  Human resources 
B)  Financial management 
C)  Marketing 
D)  Information technology 
E)  None of the above 
A)  Human resources 
B)  Financial management 
C)  Marketing 
D)  Information technology 
E)  None of the above A

Question 2

The unemployment rate in the hospitality industry is seen as relatively high. According to the author, this can be best explained by:

Accepted Answer

A)  The decreasing number of hospitality workers in traditional target markets. 
B)  The industry has yet to present opportunities for meaningful advancement in pay and responsibility. 
C)  The industry is frequently perceived as the "employer of last resort" rather than the much-touted "employer of choice." 
D)  All of the above 
E)  Only a and c 
A)  The decreasing number of hospitality workers in traditional target markets. 
B)  The industry has yet to present opportunities for meaningful advancement in pay and responsibility. 
C)  The industry is frequently perceived as the "employer of last resort" rather than the much-touted "employer of choice." 
D)  All of the above 
E)  Only a and c D

Question 3

Quid pro quo harassment is conduct that unreasonably interferes with the ability of an employee to perform his or her job properly.

Accepted Answer

A) True 
 B)False  False

Question 4

Jenny Lucas is the Director of Education and Development for Loews Hotels.

Accepted Answer

A) True 
 B)False

Question 5

All managers in Loews Hotels are in the company's talent bank. This gives Jenny access to which of the following?

Accepted Answer

A)  Past experience 
B)  Education 
C)  Performance in the company 
D)  Languages spoken 
E)  All of the above 
A)  Past experience 
B)  Education 
C)  Performance in the company 
D)  Languages spoken 
E)  All of the above

Question 6

According to the article, the appropriate use of technology is critical to the successful transfer of responsibility from HR to the line managers and departments.

Accepted Answer

A) True 
 B)False

Question 7

All hospitality companies take the view that turnover is an undesirable phenomenon.

Accepted Answer

A) True 
 B)False

Question 8

Before moving into a corporate role, Jenny was in the _________ division in hotels.

Accepted Answer

A)  Rooms 
B)  Food and Beverage 
C)  Sales and Marketing 
D)  Engineering 
E)  None of the above 
A)  Rooms 
B)  Food and Beverage 
C)  Sales and Marketing 
D)  Engineering 
E)  None of the above

Question 9

If Felipe would have to describe the culture of Hyatt in one word, it would be _______.

Accepted Answer

A)  Profit 
B)  Family 
C)  Teamwork 
D)  Professional 
E)  Average 
A)  Profit 
B)  Family 
C)  Teamwork 
D)  Professional 
E)  Average

Question 10

EEOC is an acronym for which of the following?

Accepted Answer

A)  Employee Education on Crisis 
B)  Equal Employment Opportunity Commission 
C)  Equal Employee Organizational Compliance 
D)  Equal Employment and Organizational Compliance 
E)  None of the above 
A)  Employee Education on Crisis 
B)  Equal Employment Opportunity Commission 
C)  Equal Employee Organizational Compliance 
D)  Equal Employment and Organizational Compliance 
E)  None of the above

Question 11

The Americans with Disabilities Act of 1990 prohibits an employer from discriminating against a qualified individual with a disability in regard to:

Accepted Answer

A)  Job application procedures 
B)  Hiring 
C)  Compensation 
D)  All of the above 
E)  Only b and c 
A)  Job application procedures 
B)  Hiring 
C)  Compensation 
D)  All of the above 
E)  Only b and c

Question 12

Leadership and interpersonal skills are not that essential for managerial success as they represented the lowest-rated management skills represented by hospitality professionals.

Accepted Answer

A) True 
 B)False

Question 13

The Civil Right Act prohibits an employer from discriminating against a qualified individual with a disability in regard to job application procedures, hiring, etc.

Accepted Answer

A) True 
 B)False

Question 14

In 1975, the Congress created the Immigration Reform and Control Act in response to the vocal concerns from unhappy voters.

Accepted Answer

A) True 
 B)False

Question 15

According to the authors, HR reaps many benefits from have a positive image in many hospitality organizations.

Accepted Answer

A) True 
 B)False

Question 16

____________ was the only KSA that had a significantly positive relationship with increased compensation.

Accepted Answer

A)  Human resources 
B)  Financial management 
C)  Marketing 
D)  Information technology 
E)  None of the above 
A)  Human resources 
B)  Financial management 
C)  Marketing 
D)  Information technology 
E)  None of the above

Question 17

Coordinating an opening includes a very intense training plan, which begins __________ before the property hires the first team member.

Accepted Answer

A)  2 months 
B)  4 months 
C)  6 months 
D)  8 months 
E)  Over a year 
A)  2 months 
B)  4 months 
C)  6 months 
D)  8 months 
E)  Over a year

Question 18

Middle-level managers rated their competence in information technology higher than did the upper-level executives.

Accepted Answer

A) True 
 B)False

Question 19

In order for hospitality managers to protect themselves against charges of sexual harassment, the managers should:

Accepted Answer

A)  Implement and disseminate antiharassment and complaint policies. 
B)  Train personnel 
C)  Investigate complaints 
D)  All of the above 
E)  Only a and b 
A)  Implement and disseminate antiharassment and complaint policies. 
B)  Train personnel 
C)  Investigate complaints 
D)  All of the above 
E)  Only a and b

Question 20

Little documenting, updating, measuring, and reporting the organizations operating and brand standards across the organization is done at Jenny's level.

Accepted Answer

A) True 
 B)False

All managers in this study placed the highest importance on, and were most competent in, _____________.

The unemployment rate in the hospitality industry is seen as relatively high. According to the author, this can be best explained by:

Quid pro quo harassment is conduct that unreasonably interferes with the ability of an employee to perform his or her job properly.

Jenny Lucas is the Director of Education and Development for Loews Hotels.

All managers in Loews Hotels are in the company's talent bank. This gives Jenny access to which of the following?

According to the article, the appropriate use of technology is critical to the successful transfer of responsibility from HR to the line managers and departments.

All hospitality companies take the view that turnover is an undesirable phenomenon.

Before moving into a corporate role, Jenny was in the _________ division in hotels.

If Felipe would have to describe the culture of Hyatt in one word, it would be _______.

EEOC is an acronym for which of the following?

The Americans with Disabilities Act of 1990 prohibits an employer from discriminating against a qualified individual with a disability in regard to:

Leadership and interpersonal skills are not that essential for managerial success as they represented the lowest-rated management skills represented by hospitality professionals.

The Civil Right Act prohibits an employer from discriminating against a qualified individual with a disability in regard to job application procedures, hiring, etc.

In 1975, the Congress created the Immigration Reform and Control Act in response to the vocal concerns from unhappy voters.

According to the authors, HR reaps many benefits from have a positive image in many hospitality organizations.

____________ was the only KSA that had a significantly positive relationship with increased compensation.

Coordinating an opening includes a very intense training plan, which begins __________ before the property hires the first team member.

Middle-level managers rated their competence in information technology higher than did the upper-level executives.

In order for hospitality managers to protect themselves against charges of sexual harassment, the managers should:

Little documenting, updating, measuring, and reporting the organizations operating and brand standards across the organization is done at Jenny's level.

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Filters

Exam 9: Human Resources Policy Management

All managers in this study placed the highest importance on, and were most competent in, _____________.

The unemployment rate in the hospitality industry is seen as relatively high. According to the author, this can be best explained by:

Quid pro quo harassment is conduct that unreasonably interferes with the ability of an employee to perform his or her job properly.

Jenny Lucas is the Director of Education and Development for Loews Hotels.

All managers in Loews Hotels are in the company's talent bank. This gives Jenny access to which of the following?

According to the article, the appropriate use of technology is critical to the successful transfer of responsibility from HR to the line managers and departments.

All hospitality companies take the view that turnover is an undesirable phenomenon.

Before moving into a corporate role, Jenny was in the _________ division in hotels.

If Felipe would have to describe the culture of Hyatt in one word, it would be _______.

EEOC is an acronym for which of the following?

The Americans with Disabilities Act of 1990 prohibits an employer from discriminating against a qualified individual with a disability in regard to:

Leadership and interpersonal skills are not that essential for managerial success as they represented the lowest-rated management skills represented by hospitality professionals.

The Civil Right Act prohibits an employer from discriminating against a qualified individual with a disability in regard to job application procedures, hiring, etc.

In 1975, the Congress created the Immigration Reform and Control Act in response to the vocal concerns from unhappy voters.

According to the authors, HR reaps many benefits from have a positive image in many hospitality organizations.

____________ was the only KSA that had a significantly positive relationship with increased compensation.

Coordinating an opening includes a very intense training plan, which begins __________ before the property hires the first team member.

Middle-level managers rated their competence in information technology higher than did the upper-level executives.

In order for hospitality managers to protect themselves against charges of sexual harassment, the managers should:

Little documenting, updating, measuring, and reporting the organizations operating and brand standards across the organization is done at Jenny's level.

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Filters