Question 1

A manager who fails to properly document fair investigation of employee complaints will be more likely to be found liable in a sexual harassment case.

Accepted Answer

A) True 
 B)False

Question 2

Jenny's "normal" day on the road began at 8:00 am and was done by 5:00 pm?

Accepted Answer

A) True 
 B)False

Question 3

In his daily meeting with the general manager, Felipe usually discusses:

Accepted Answer

A)  Only the positive things that occurred the day before 
B)  Current associate concerns 
C)  Upcoming training 
D)  All of the above 
E)  Only b and c 
A)  Only the positive things that occurred the day before 
B)  Current associate concerns 
C)  Upcoming training 
D)  All of the above 
E)  Only b and c

Question 4

According to the article, turnover costs money for a variety of reasons. Which of the following was not one of the reasons listed?

Accepted Answer

A)  The actual costs related to separation. 
B)  Learning curve inefficiencies by new employees. 
C)  Performance of experienced employees increases exponentially, allowing for more effective and efficient productivity 
D)  Costs associated with the temporary disruption of the workforce 
E)  Nonquantifiable costs due to diminished image, customer loyalty to previous employees, etc. 
A)  The actual costs related to separation. 
B)  Learning curve inefficiencies by new employees. 
C)  Performance of experienced employees increases exponentially, allowing for more effective and efficient productivity 
D)  Costs associated with the temporary disruption of the workforce 
E)  Nonquantifiable costs due to diminished image, customer loyalty to previous employees, etc.

Question 5

A key construct in the proposed HR model set forth by Tracey and Nathan is that HR practitioners will no longer make operational decisions.

Accepted Answer

A) True 
 B)False

Question 6

In recent years, the traditional role of HR has expanded and its role has become one of integrating people, policies, and cultures. With this expansion, new responsibilities were added to an HR practitioners' responsibilities including:

Accepted Answer

A)  Employee relations 
B)  Recognition and reward programs 
C)  Disciplining 
D)  All of the above 
E)  Only a and b 
A)  Employee relations 
B)  Recognition and reward programs 
C)  Disciplining 
D)  All of the above 
E)  Only a and b

Question 7

According to VRIO, a firm's resources are keys to long-term effectiveness. A firm's resources can be understood in terms of ___________.

Accepted Answer

A)  Value 
B)  Rarity 
C)  Imitability 
D)  Organization 
E)  All of the above 
A)  Value 
B)  Rarity 
C)  Imitability 
D)  Organization 
E)  All of the above

Question 8

Indirectly, the way in which a supervisor treats their employees affects the bottom-line profits of the organization.

Accepted Answer

A) True 
 B)False

Question 9

Education and development encompasses more than just training.

Accepted Answer

A) True 
 B)False

Question 10

According to the article, laws, which significantly affect the human resource function in hospitality organizations, fall under four categories. Which of the following is not one of the four categories listed?

Accepted Answer

A)  Those governing equal employment, equal opportunity, and nondiscrimination. 
B)  Those governing compensation and working hours. 
C)  Those governing training 
D)  Those governing the health and safety of workers 
E)  Those governing labor relations and collective bargaining 
A)  Those governing equal employment, equal opportunity, and nondiscrimination. 
B)  Those governing compensation and working hours. 
C)  Those governing training 
D)  Those governing the health and safety of workers 
E)  Those governing labor relations and collective bargaining

Question 11

According to the article, the FMLA allows employees up to 12 weeks of unpaid leave during any 12-month period to deal with family and medical issues. Which of the following was not listed as a reason covered under the FMLA?

Accepted Answer

A)  Orthodontia problems 
B)  The birth of a child. 
C)  The placement of a child with the employee for adoption or foster care. 
D)  A serious health condition of a spouse, child, or parent. 
E)  The employee's own serious health condition. 
A)  Orthodontia problems 
B)  The birth of a child. 
C)  The placement of a child with the employee for adoption or foster care. 
D)  A serious health condition of a spouse, child, or parent. 
E)  The employee's own serious health condition.

Question 12

Financial data analyses frequently monitored by general managers are:

Accepted Answer

A)  Net profit 
B)  Gross operating profit 
C)  Cash flow 
D)  All of the above 
E)  Only a and b 
A)  Net profit 
B)  Gross operating profit 
C)  Cash flow 
D)  All of the above 
E)  Only a and b

Question 13

Sexual harassment is defined as unwelcome sexual conduct in the workplace.

Accepted Answer

A) True 
 B)False

Question 14

Even with the advancement in technology, organizations have a hard time finding a customer-relationship-management system that will help the organization satisfy their customers and increase revenues.

Accepted Answer

A) True 
 B)False

Question 15

Hostile work environment harassment is said to occur when submission to or rejection of unwelcome sexual conduct by an individual is used as a basis for employment decisions affecting an employee.

Accepted Answer

A) True 
 B)False

Question 16

According to Herzberg, which of the following is not a motivator or satisfier?

Accepted Answer

A)  Salary 
B)  Achievement 
C)  Recognition 
D)  Challenging work 
E)  Advancement 
A)  Salary 
B)  Achievement 
C)  Recognition 
D)  Challenging work 
E)  Advancement

A manager who fails to properly document fair investigation of employee complaints will be more likely to be found liable in a sexual harassment case.

Jenny's "normal" day on the road began at 8:00 am and was done by 5:00 pm?

In his daily meeting with the general manager, Felipe usually discusses:

According to the article, turnover costs money for a variety of reasons. Which of the following was not one of the reasons listed?

A key construct in the proposed HR model set forth by Tracey and Nathan is that HR practitioners will no longer make operational decisions.

In recent years, the traditional role of HR has expanded and its role has become one of integrating people, policies, and cultures. With this expansion, new responsibilities were added to an HR practitioners' responsibilities including:

According to VRIO, a firm's resources are keys to long-term effectiveness. A firm's resources can be understood in terms of ___________.

Indirectly, the way in which a supervisor treats their employees affects the bottom-line profits of the organization.

Education and development encompasses more than just training.

According to the article, laws, which significantly affect the human resource function in hospitality organizations, fall under four categories. Which of the following is not one of the four categories listed?

According to the article, the FMLA allows employees up to 12 weeks of unpaid leave during any 12-month period to deal with family and medical issues. Which of the following was not listed as a reason covered under the FMLA?

Financial data analyses frequently monitored by general managers are:

Sexual harassment is defined as unwelcome sexual conduct in the workplace.

Even with the advancement in technology, organizations have a hard time finding a customer-relationship-management system that will help the organization satisfy their customers and increase revenues.

Hostile work environment harassment is said to occur when submission to or rejection of unwelcome sexual conduct by an individual is used as a basis for employment decisions affecting an employee.

According to Herzberg, which of the following is not a motivator or satisfier?

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Filters

Exam 9: Human Resources Policy Management

A manager who fails to properly document fair investigation of employee complaints will be more likely to be found liable in a sexual harassment case.

Jenny's "normal" day on the road began at 8:00 am and was done by 5:00 pm?

In his daily meeting with the general manager, Felipe usually discusses:

According to the article, turnover costs money for a variety of reasons. Which of the following was not one of the reasons listed?

A key construct in the proposed HR model set forth by Tracey and Nathan is that HR practitioners will no longer make operational decisions.

In recent years, the traditional role of HR has expanded and its role has become one of integrating people, policies, and cultures. With this expansion, new responsibilities were added to an HR practitioners' responsibilities including:

According to VRIO, a firm's resources are keys to long-term effectiveness. A firm's resources can be understood in terms of ___________.

Indirectly, the way in which a supervisor treats their employees affects the bottom-line profits of the organization.

Education and development encompasses more than just training.

According to the article, laws, which significantly affect the human resource function in hospitality organizations, fall under four categories. Which of the following is not one of the four categories listed?

According to the article, the FMLA allows employees up to 12 weeks of unpaid leave during any 12-month period to deal with family and medical issues. Which of the following was not listed as a reason covered under the FMLA?

Financial data analyses frequently monitored by general managers are:

Sexual harassment is defined as unwelcome sexual conduct in the workplace.

Even with the advancement in technology, organizations have a hard time finding a customer-relationship-management system that will help the organization satisfy their customers and increase revenues.

Hostile work environment harassment is said to occur when submission to or rejection of unwelcome sexual conduct by an individual is used as a basis for employment decisions affecting an employee.

According to Herzberg, which of the following is not a motivator or satisfier?

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Filters