Exam 9: Human Resources Policy Management

Although turnover may be a problem in the hospitality industry, there is no evidence to suggest that it has ever reached as high as 200 to 300% in rank-and-file positions.

(True/False)

5.0/5

(83)

Question 21

According to the article, a question of major importance for firms with high turnover rates is not only who leaves but who also stays.

(True/False)

4.9/5

(77)

Question 22

Felipe Cofiño is the Director of Education and Development for Loews Hotels.

(True/False)

4.9/5

(82)

Question 23

Examples of hostile work environment harassment include:

(Multiple Choice)

4.9/5

(77)

Question 24

Under the FMLA, the employer is obligated to place the employee, once returned from leave, in the same position that he or she left.

(True/False)

4.8/5

(82)

Question 25

Lodging professionals do not need to understand margins and return on investment as that is the job of the chief financial officer.

(True/False)

4.8/5

(74)

Question 26

Hotel revenue is influenced by training and employee turnover.

(True/False)

4.8/5

(70)

Question 27

There is a growing literature that shows that HR policies, practices, and systems are in fact related to a variety of financial and operational success indicators.

(True/False)

4.8/5

(80)

Question 28

Recent research has shown a strong link between employee satisfaction and overall profitability.

(True/False)

5.0/5

(66)

Question 29

The four letters of SWOT stand for:

(Multiple Choice)

4.8/5

(94)

Question 30

Felipe's typical morning begins with his human resources team walking into the office and having a brief morning chat.

(True/False)

4.9/5

(77)

Question 31

________________ harassment is said to occur when submission to or rejection of unwelcome sexual conduct by an individual is used as a basis for employment decisions affecting an employee.

(Multiple Choice)

4.9/5

(84)

Question 32

According to Herzberg, which of the following is considered a hygiene factor?

(Multiple Choice)

4.7/5

(74)

Question 33

All managers in this study placed the second highest importance on _____________.

(Multiple Choice)

4.8/5

(74)

Question 34

What are consequences of high rates of turnover, according to the article?

(Multiple Choice)

4.8/5

(73)

Question 35

According to research, turnover occurs as a result of a single factor that influences employee attitudes.

(True/False)

4.8/5

(82)

Question 36

All hospitality employers with ______ or more employees are covered by the Family and Medical Leave Act of 1993.

(Multiple Choice)

4.8/5

(89)

Question 37

According to the article, turnover results from negative attitudes toward the organization and will occur only if an employee has the ability to leave. If employees have limited options and do not have the ability to leave the organization, they may adopt other "withdrawal" behaviors such as:

(Multiple Choice)

5.0/5

(81)

Question 38

Through the years, the consensus among industry professionals has been that human resources-related skills represent the most important element of hospitality management success.

(True/False)

4.7/5

(81)

Question 39

Felipe has to do research on innovative and creative ideas to improve employee relations, but he does not enjoy that part of his job.

(True/False)

4.8/5

(69)

Question 40

Showing 21 - 40 of 76

Although turnover may be a problem in the hospitality industry, there is no evidence to suggest that it has ever reached as high as 200 to 300% in rank-and-file positions.

According to the article, a question of major importance for firms with high turnover rates is not only who leaves but who also stays.

Felipe Cofiño is the Director of Education and Development for Loews Hotels.

Examples of hostile work environment harassment include:

Under the FMLA, the employer is obligated to place the employee, once returned from leave, in the same position that he or she left.

Lodging professionals do not need to understand margins and return on investment as that is the job of the chief financial officer.

Hotel revenue is influenced by training and employee turnover.

There is a growing literature that shows that HR policies, practices, and systems are in fact related to a variety of financial and operational success indicators.

Recent research has shown a strong link between employee satisfaction and overall profitability.

The four letters of SWOT stand for:

Felipe's typical morning begins with his human resources team walking into the office and having a brief morning chat.

________________ harassment is said to occur when submission to or rejection of unwelcome sexual conduct by an individual is used as a basis for employment decisions affecting an employee.

According to Herzberg, which of the following is considered a hygiene factor?

All managers in this study placed the second highest importance on _____________.

What are consequences of high rates of turnover, according to the article?

According to research, turnover occurs as a result of a single factor that influences employee attitudes.

All hospitality employers with ______ or more employees are covered by the Family and Medical Leave Act of 1993.

According to the article, turnover results from negative attitudes toward the organization and will occur only if an employee has the ability to leave. If employees have limited options and do not have the ability to leave the organization, they may adopt other "withdrawal" behaviors such as:

Through the years, the consensus among industry professionals has been that human resources-related skills represent the most important element of hospitality management success.

Felipe has to do research on innovative and creative ideas to improve employee relations, but he does not enjoy that part of his job.

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Filters