Question 1

Span of control refers to the number of departments under the control of the general manager of a hotel.

Accepted Answer

A) True 
 B)False  False

Question 2

A method for selecting the right people to be employed is through predictive screening tools. Marriott does not use such tools as they believe that they are unpredictable and unreliable.

Accepted Answer

A) True 
 B)False  False

Question 3

Sequential interdependence occurs when one's task output is not part of another person's input.

Accepted Answer

A) True 
 B)False  False

Question 4

In order to determine the appropriate number of subordinates a supervisor should be responsible for at any given time, the authors presented a list of functions in which the span of control is dependent on. Which of the following was included in the list?

Accepted Answer

A)  Task integration 
B)  Frequency of interaction 
C)  Task certainty 
D)  All of the above 
E)  Only a and b 
A)  Task integration 
B)  Frequency of interaction 
C)  Task certainty 
D)  All of the above 
E)  Only a and b

Question 5

According to the article, which of the following is not a subfunction of the personnel department?

Accepted Answer

A)  Employee recruitment 
B)  Training 
C)  Benefits administration 
D)  Payroll preparation 
E)  All of the above were mentioned as subfunctions of the personnel department 
A)  Employee recruitment 
B)  Training 
C)  Benefits administration 
D)  Payroll preparation 
E)  All of the above were mentioned as subfunctions of the personnel department

Question 6

According to the chain of command principle, it is not necessary for every individual in an organization to have a superior to whom he or she is responsible.

Accepted Answer

A) True 
 B)False

Question 7

According to the article, Mark Conklin states that Marriott has how many types of customers?

Accepted Answer

A)  1 
B)  2 
C)  3 
D)  4 
E)  5 
A)  1 
B)  2 
C)  3 
D)  4 
E)  5

Question 8

Which of the following terms was described as the result of dividing complete jobs into smaller subunits?

Accepted Answer

A)  Specialization 
B)  Departmentalization 
C)  Authority 
D)  Span of control 
E)  Esprit de corps 
A)  Specialization 
B)  Departmentalization 
C)  Authority 
D)  Span of control 
E)  Esprit de corps

Question 9

At the top of the organizational pyramid, according to the article, reside the __________.

Accepted Answer

A)  General manager 
B)  Owner 
C)  Shareholders 
D)  Customers 
E)  Employees 
A)  General manager 
B)  Owner 
C)  Shareholders 
D)  Customers 
E)  Employees

Question 10

The EOC is made up of the GM and other hotel senior executives.

Accepted Answer

A) True 
 B)False

Question 11

A fundamental belief at Marriott is "if you take care of your employees, the employees will take good care of your customer."

Accepted Answer

A) True 
 B)False

Question 12

Which of the following was not listed as a job of the supervisors, managers and the leadership team of a hotel?

Accepted Answer

A)  Support the front line and remove the barriers to doing good work. 
B)  Demonstrate concern for associates. 
C)  Solve the associate's problems quickly and fairly. 
D)  Perform the job responsibilities of the associates as much as possible. 
E)  All of the above were listed as a responsibility of a supervisor, manager, and the leadership team. 
A)  Support the front line and remove the barriers to doing good work. 
B)  Demonstrate concern for associates. 
C)  Solve the associate's problems quickly and fairly. 
D)  Perform the job responsibilities of the associates as much as possible. 
E)  All of the above were listed as a responsibility of a supervisor, manager, and the leadership team.

Question 13

Forming departments along vertical lines is the most common method of organizing a business.

Accepted Answer

A) True 
 B)False

Question 14

According to the article, the vehicle often used to foster cooperation between functionally specialized departments is the executive operating committee EOC).

Accepted Answer

A) True 
 B)False

Question 15

In the past, some management scholars advocated an "ideal" span of control of exactly _____ subordinates.

Accepted Answer

A)  5 
B)  7 
C)  9 
D)  10 
E)  None of the above 
A)  5 
B)  7 
C)  9 
D)  10 
E)  None of the above

Question 16

According to the article, one of the best ways Marriott shows an employee how much they are appreciated is by promoting the individual.

Accepted Answer

A) True 
 B)False

Question 17

The food and beverage department is responsible for which types of activities in a hotel?

Accepted Answer

A)  Food production 
B)  Alcoholic beverages 
C)  Catering 
D)  Dish and ware washing 
E)  All of the above 
A)  Food production 
B)  Alcoholic beverages 
C)  Catering 
D)  Dish and ware washing 
E)  All of the above

Question 18

According to the article, the front desk department performs the lodging function of the hotel.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not considered a functional line, according to the article:

Accepted Answer

A)  Rooms 
B)  Food and beverage 
C)  Personnel 
D)  Sales 
E)  All were mentioned as functional lines 
A)  Rooms 
B)  Food and beverage 
C)  Personnel 
D)  Sales 
E)  All were mentioned as functional lines

Question 20

Overspecialization can result in jobs so narrow that workers lose interest.

Accepted Answer

A) True 
 B)False

Span of control refers to the number of departments under the control of the general manager of a hotel.

A method for selecting the right people to be employed is through predictive screening tools. Marriott does not use such tools as they believe that they are unpredictable and unreliable.

Sequential interdependence occurs when one's task output is not part of another person's input.

In order to determine the appropriate number of subordinates a supervisor should be responsible for at any given time, the authors presented a list of functions in which the span of control is dependent on. Which of the following was included in the list?

According to the article, which of the following is not a subfunction of the personnel department?

According to the chain of command principle, it is not necessary for every individual in an organization to have a superior to whom he or she is responsible.

According to the article, Mark Conklin states that Marriott has how many types of customers?

Which of the following terms was described as the result of dividing complete jobs into smaller subunits?

At the top of the organizational pyramid, according to the article, reside the __________.

The EOC is made up of the GM and other hotel senior executives.

A fundamental belief at Marriott is "if you take care of your employees, the employees will take good care of your customer."

Which of the following was not listed as a job of the supervisors, managers and the leadership team of a hotel?

Forming departments along vertical lines is the most common method of organizing a business.

According to the article, the vehicle often used to foster cooperation between functionally specialized departments is the executive operating committee EOC).

In the past, some management scholars advocated an "ideal" span of control of exactly _____ subordinates.

According to the article, one of the best ways Marriott shows an employee how much they are appreciated is by promoting the individual.

The food and beverage department is responsible for which types of activities in a hotel?

According to the article, the front desk department performs the lodging function of the hotel.

Which of the following is not considered a functional line, according to the article:

Overspecialization can result in jobs so narrow that workers lose interest.

Overview

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters

Exam 2: Organization

Span of control refers to the number of departments under the control of the general manager of a hotel.

A method for selecting the right people to be employed is through predictive screening tools. Marriott does not use such tools as they believe that they are unpredictable and unreliable.

Sequential interdependence occurs when one's task output is not part of another person's input.

In order to determine the appropriate number of subordinates a supervisor should be responsible for at any given time, the authors presented a list of functions in which the span of control is dependent on. Which of the following was included in the list?

According to the article, which of the following is not a subfunction of the personnel department?

According to the chain of command principle, it is not necessary for every individual in an organization to have a superior to whom he or she is responsible.

According to the article, Mark Conklin states that Marriott has how many types of customers?

Which of the following terms was described as the result of dividing complete jobs into smaller subunits?

At the top of the organizational pyramid, according to the article, reside the __________.

The EOC is made up of the GM and other hotel senior executives.

A fundamental belief at Marriott is "if you take care of your employees, the employees will take good care of your customer."

Which of the following was not listed as a job of the supervisors, managers and the leadership team of a hotel?

Forming departments along vertical lines is the most common method of organizing a business.

According to the article, the vehicle often used to foster cooperation between functionally specialized departments is the executive operating committee EOC).

In the past, some management scholars advocated an "ideal" span of control of exactly _____ subordinates.

According to the article, one of the best ways Marriott shows an employee how much they are appreciated is by promoting the individual.

The food and beverage department is responsible for which types of activities in a hotel?

According to the article, the front desk department performs the lodging function of the hotel.

Which of the following is not considered a functional line, according to the article:

Overspecialization can result in jobs so narrow that workers lose interest.

Overview

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters