Question 1

In the past, some management scholars advocated an "ideal" span of control of exactly seven subordinates.

Accepted Answer

A) True 
 B)False

Question 2

The philosophy at Marriott is that as a leader, you will actually work for the people who work with you, instead of the employees working for the leader.

Accepted Answer

A) True 
 B)False

Question 3

At Marriott, there aren't any employees, there are associates.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following was not one of the five ways listed by Aldag and Stearns 1987) as a way in which managers give structure to organizations?

Accepted Answer

A)  Work specialization 
B)  Spans of control 
C)  Esprit de corps 
D)  Patterns of authority 
E)  Methods of coordination 
A)  Work specialization 
B)  Spans of control 
C)  Esprit de corps 
D)  Patterns of authority 
E)  Methods of coordination

Question 5

According to the article, the managers are the most important people in the hotel since they serve the customer directly.

Accepted Answer

A) True 
 B)False

Question 6

In a recent companywide associate opinion survey, _________ percent of the associates at Marriott rated Marriott as an average to above average place to work.

Accepted Answer

A)  50 
B)  75 
C)  85 
D)  95 
E)  99 
A)  50 
B)  75 
C)  85 
D)  95 
E)  99

Question 7

The accounting department is responsible for which of the following:

Accepted Answer

A)  Accounts receivable 
B)  Accounts payable 
C)  Pay raises and promotions 
D)  All of the above 
E)  Only a and b 
A)  Accounts receivable 
B)  Accounts payable 
C)  Pay raises and promotions 
D)  All of the above 
E)  Only a and b

Question 8

According to the author, a reverse organizational chart is also referred to as an organizational pyramid.

Accepted Answer

A) True 
 B)False

Question 9

According to the unity-of-command principle, each individual in the organization is responsible to one and only one superior.

Accepted Answer

A) True 
 B)False

Question 10

According to the article, direct communication and group meetings become a necessity to ensure proper coordination when activities involve _________ interdependence.

Accepted Answer

A)  Vertical 
B)  Horizontal 
C)  One-way 
D)  Complete 
E)  Reciprocal 
A)  Vertical 
B)  Horizontal 
C)  One-way 
D)  Complete 
E)  Reciprocal

Question 11

The mission of Marriott is to increase net profit as much as possible, even if this means dissatisfying guests.

Accepted Answer

A) True 
 B)False

Question 12

Pooled interdependence refers to activities that can be performed with little interaction between individuals or groups.

Accepted Answer

A) True 
 B)False

Question 13

Of the following principles, which was not mentioned as a key operating principle?

Accepted Answer

A)  Developing an accurate budget for the following year 
B)  Selecting the right people 
C)  Invest in training 
D)  Create empowered associates 
E)  Recognize and promote 
A)  Developing an accurate budget for the following year 
B)  Selecting the right people 
C)  Invest in training 
D)  Create empowered associates 
E)  Recognize and promote

Question 14

The authors list a number of principles regarding how to structure organizations. These include:

Accepted Answer

A)  Strategy formulation, unity of command, and employee empowerment. 
B)  Delegation, unity of command, and chain of command. 
C)  Employee empowerment, hierarchical structure, and chain of command. 
D)  Hierarchical structure, delegation, and employee empowerment. 
E)  Delegation, chain of command, and strategy formulation 
A)  Strategy formulation, unity of command, and employee empowerment. 
B)  Delegation, unity of command, and chain of command. 
C)  Employee empowerment, hierarchical structure, and chain of command. 
D)  Hierarchical structure, delegation, and employee empowerment. 
E)  Delegation, chain of command, and strategy formulation

In the past, some management scholars advocated an "ideal" span of control of exactly seven subordinates.

The philosophy at Marriott is that as a leader, you will actually work for the people who work with you, instead of the employees working for the leader.

At Marriott, there aren't any employees, there are associates.

Which of the following was not one of the five ways listed by Aldag and Stearns 1987) as a way in which managers give structure to organizations?

According to the article, the managers are the most important people in the hotel since they serve the customer directly.

In a recent companywide associate opinion survey, _________ percent of the associates at Marriott rated Marriott as an average to above average place to work.

The accounting department is responsible for which of the following:

According to the author, a reverse organizational chart is also referred to as an organizational pyramid.

According to the unity-of-command principle, each individual in the organization is responsible to one and only one superior.

According to the article, direct communication and group meetings become a necessity to ensure proper coordination when activities involve _________ interdependence.

The mission of Marriott is to increase net profit as much as possible, even if this means dissatisfying guests.

Pooled interdependence refers to activities that can be performed with little interaction between individuals or groups.

Of the following principles, which was not mentioned as a key operating principle?

The authors list a number of principles regarding how to structure organizations. These include:

Overview

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters

Exam 2: Organization

In the past, some management scholars advocated an "ideal" span of control of exactly seven subordinates.

The philosophy at Marriott is that as a leader, you will actually work for the people who work with you, instead of the employees working for the leader.

At Marriott, there aren't any employees, there are associates.

Which of the following was not one of the five ways listed by Aldag and Stearns 1987) as a way in which managers give structure to organizations?

According to the article, the managers are the most important people in the hotel since they serve the customer directly.

In a recent companywide associate opinion survey, _________ percent of the associates at Marriott rated Marriott as an average to above average place to work.

The accounting department is responsible for which of the following:

According to the author, a reverse organizational chart is also referred to as an organizational pyramid.

According to the unity-of-command principle, each individual in the organization is responsible to one and only one superior.

According to the article, direct communication and group meetings become a necessity to ensure proper coordination when activities involve _________ interdependence.

The mission of Marriott is to increase net profit as much as possible, even if this means dissatisfying guests.

Pooled interdependence refers to activities that can be performed with little interaction between individuals or groups.

Of the following principles, which was not mentioned as a key operating principle?

The authors list a number of principles regarding how to structure organizations. These include:

Overview

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters