Question 1

What can a manager do to discourage social loafing in a group?

Accepted Answer

A) create large groups with a high degree of diversity 
B) focus on recognizing the group's performance as a whole 
C) downplay individual contributions by splitting bonuses equally among all team members 
D) assign tasks to group members and hold them accountable for their performance 
A) create large groups with a high degree of diversity 
B) focus on recognizing the group's performance as a whole 
C) downplay individual contributions by splitting bonuses equally among all team members 
D) assign tasks to group members and hold them accountable for their performance

Question 2

A major problem that self-managed work teams can encounter is

Accepted Answer

A) selection of members with the right skills and ability to work with others. 
B) disciplining team members. 
C) being given work that is sufficiently complex. 
D) managers who are too "hands off". 
A) selection of members with the right skills and ability to work with others. 
B) disciplining team members. 
C) being given work that is sufficiently complex. 
D) managers who are too "hands off".

Question 3

The creation and development of new products is known as synergy.

Accepted Answer

A) True 
 B)False

Question 4

Sam works for a large international manufacturing company. Managers at the company often assign team projects. Sam likes the group projects because he knows he will be team up with employees who will work hard on the projects, thus allowing him to do a minimal amount of work. He will undoubtedly miss some of his group's meetings. What can managers at the company do to help groups deal with workers like Sam?

Accepted Answer

A) assign groups so that good workers are only grouped with good workers 
B) require group members to discipline other members when they "loaf" 
C) assign more members to groups so there are more people to pick up the slack 
D) help groups identify the potentially valuable contributions of each member 
A) assign groups so that good workers are only grouped with good workers 
B) require group members to discipline other members when they "loaf" 
C) assign more members to groups so there are more people to pick up the slack 
D) help groups identify the potentially valuable contributions of each member

Question 5

When Sylvia recently left town on personal work, members of her team at TicketTime did not have issues getting in touch with her because she had left a number they could call in case of an emergency. This arrangement best represents

Accepted Answer

A) groupthink. 
B) a group norm. 
C) a synergistic requirement. 
D) group polarization. 
A) groupthink. 
B) a group norm. 
C) a synergistic requirement. 
D) group polarization.

Question 6

What do teams need to balance in order to effectively help an organization gain a competitive advantage?

Accepted Answer

A) behavior and group norms 
B) conformity and deviance 
C) performance and cohesiveness 
D) tolerance and polarization 
A) behavior and group norms 
B) conformity and deviance 
C) performance and cohesiveness 
D) tolerance and polarization

Question 7

For what purpose do managers assemble self-managed work teams, and how do they ensure that the teams remains effective?

Accepted Answer

Student answers will vary. A sample answ

Question 8

A group of managers spend a great deal of time ensuring that they agree on important issues instead of working toward an accurate assessment of the situation. This scenario describes

Accepted Answer

A) a fundamental attribution error. 
B) self-serving bias. 
C) lack of synergy. 
D) groupthink. 
A) a fundamental attribution error. 
B) self-serving bias. 
C) lack of synergy. 
D) groupthink.

Question 9

Managers frequently assume a leadership role in which of the following groups or teams?

Accepted Answer

A) command groups and top management teams 
B) research and development teams 
C) task forces 
D) standing committees 
A) command groups and top management teams 
B) research and development teams 
C) task forces 
D) standing committees

Question 10

Angela took over as manager of a group of warehouse order-pickers about a month ago. While the employees' performance is satisfactory, she has noticed that the group seems to squash any new ideas about how they might do their work more effectively. What should Angela do to increase tolerance for deviance?

Accepted Answer

A) take steps, such as weekly group lunches, to increase the cohesion of the group 
B) order the group to accept at least half of the new ideas that are proposed 
C) set up an incentive system for employees' suggestions about procedure changes 
D) create competition between members of the group 
A) take steps, such as weekly group lunches, to increase the cohesion of the group 
B) order the group to accept at least half of the new ideas that are proposed 
C) set up an incentive system for employees' suggestions about procedure changes 
D) create competition between members of the group

Question 11

As group cohesiveness increases,

Accepted Answer

A) participation of members decreases. 
B) members share more information. 
C) members are less open with each other. 
D) communication effectiveness declines. 
A) participation of members decreases. 
B) members share more information. 
C) members are less open with each other. 
D) communication effectiveness declines.

Question 12

Managers choose members of research and development teams based on their

Accepted Answer

A) institutional knowledge. 
B) expertise and experience. 
C) departmental seniority. 
D) cultural background. 
A) institutional knowledge. 
B) expertise and experience. 
C) departmental seniority. 
D) cultural background.

Question 13

When Julie started as customer service manager at a call center six months ago, she instituted a new policy insisting that no more than two group members could be off the phones at any one time. To that end she wrote a schedule that staggered break and lunch times throughout the day. At first, her team demonstrated total compliance, but lately she has noticed that group members are breaking the rule and gathering in larger groups at lunch time. Despite repeatedly disciplining her subordinates, the behavior continues. Based on what you know about conformity and deviance, which of the following actions best ensures that Julie's team regains its efficiency and competitive advantage?

Accepted Answer

A) After asking her team about their actions and learning that they miss chatting as a group over lunch, she should revise her policy to allow larger groups to congregate provided there are at least four people manning the phones at all times. 
B) She should increase the punishment for those who leave their posts at unsanctioned times, including terminating any group member caught breaking the rule more than five times in a 30-day period. 
C) She should set up a tiered system of rewards for employees, granting extra breaks to those who adhere to the policy for one or more consecutive weeks, and a full day off with pay for those with a month-long spotless record. 
D) She should rescind the policy completely and let the chaos that she believes will ensue be a lesson to the group, thereby teaching her employees the value of discipline and the need for rules, particularly in a business setting. 
A) After asking her team about their actions and learning that they miss chatting as a group over lunch, she should revise her policy to allow larger groups to congregate provided there are at least four people manning the phones at all times. 
B) She should increase the punishment for those who leave their posts at unsanctioned times, including terminating any group member caught breaking the rule more than five times in a 30-day period. 
C) She should set up a tiered system of rewards for employees, granting extra breaks to those who adhere to the policy for one or more consecutive weeks, and a full day off with pay for those with a month-long spotless record. 
D) She should rescind the policy completely and let the chaos that she believes will ensue be a lesson to the group, thereby teaching her employees the value of discipline and the need for rules, particularly in a business setting.

Question 14

Gunnar, the Director of Operations at Fantastic Foods, has worked with other managers over the years to set up groups and teams to handle issues. One of the recent groups, which is also a team, is the

Accepted Answer

A) dean search committee that interacts frequently by various means over a period of several months. 
B) group of sales representatives for a hardware company, each with his or her own geographical territory. 
C) group of factory workers who belong to a labor union that typically meets once a month. 
D) board of directors of a restaurant corporation that meets quarterly. 
A) dean search committee that interacts frequently by various means over a period of several months. 
B) group of sales representatives for a hardware company, each with his or her own geographical territory. 
C) group of factory workers who belong to a labor union that typically meets once a month. 
D) board of directors of a restaurant corporation that meets quarterly.

Question 15

What does "top management" refer to? Write a note on the importance of top management.

Accepted Answer

Top management is a group composed of th

Question 16

Social loafing can be a very detrimental practice to the effectiveness of an organization. Explain what is meant by this concept, and discuss three specific steps that managers can take to reduce or eliminate this undesirable work behavior.

Accepted Answer

Social loafing is the tendency of indivi

Question 17

Close ties between the members of the group typically are formed during which stage of group development?

Accepted Answer

A) forming 
B) adjourning 
C) norming 
D) storming 
A) forming 
B) adjourning 
C) norming 
D) storming

Question 18

The members of a task force have disagreements because some members do not want to do what some of the other members want them to do. This stage of group development is known as

Accepted Answer

A) forming. 
B) norming. 
C) performing. 
D) storming. 
A) forming. 
B) norming. 
C) performing. 
D) storming.

Question 19

Distinguish between formal and informal groups, and provide one example of each.

Accepted Answer

Student answers and examples will vary.

Question 20

Informal groups of workers who enjoy one another's company and meet socially either on or off the job are referred to as

Accepted Answer

A) cross-functional groups. 
B) friendship groups. 
C) command groups. 
D) task forces. 
A) cross-functional groups. 
B) friendship groups. 
C) command groups. 
D) task forces.

What can a manager do to discourage social loafing in a group?

A major problem that self-managed work teams can encounter is

The creation and development of new products is known as synergy.

When Sylvia recently left town on personal work, members of her team at TicketTime did not have issues getting in touch with her because she had left a number they could call in case of an emergency. This arrangement best represents

What do teams need to balance in order to effectively help an organization gain a competitive advantage?

For what purpose do managers assemble self-managed work teams, and how do they ensure that the teams remains effective?

A group of managers spend a great deal of time ensuring that they agree on important issues instead of working toward an accurate assessment of the situation. This scenario describes

Managers frequently assume a leadership role in which of the following groups or teams?

As group cohesiveness increases,

Managers choose members of research and development teams based on their

Gunnar, the Director of Operations at Fantastic Foods, has worked with other managers over the years to set up groups and teams to handle issues. One of the recent groups, which is also a team, is the

What does "top management" refer to? Write a note on the importance of top management.

Social loafing can be a very detrimental practice to the effectiveness of an organization. Explain what is meant by this concept, and discuss three specific steps that managers can take to reduce or eliminate this undesirable work behavior.

Close ties between the members of the group typically are formed during which stage of group development?

The members of a task force have disagreements because some members do not want to do what some of the other members want them to do. This stage of group development is known as

Distinguish between formal and informal groups, and provide one example of each.

Informal groups of workers who enjoy one another's company and meet socially either on or off the job are referred to as

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Building and Managing Human Resources

Effective Communication and It Management

Operations Management: Managing Vital Operations and Processes

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Exam 11: Effective Team Management

What can a manager do to discourage social loafing in a group?

A major problem that self-managed work teams can encounter is

The creation and development of new products is known as synergy.

When Sylvia recently left town on personal work, members of her team at TicketTime did not have issues getting in touch with her because she had left a number they could call in case of an emergency. This arrangement best represents

What do teams need to balance in order to effectively help an organization gain a competitive advantage?

For what purpose do managers assemble self-managed work teams, and how do they ensure that the teams remains effective?

A group of managers spend a great deal of time ensuring that they agree on important issues instead of working toward an accurate assessment of the situation. This scenario describes

Managers frequently assume a leadership role in which of the following groups or teams?

As group cohesiveness increases,

Managers choose members of research and development teams based on their

Gunnar, the Director of Operations at Fantastic Foods, has worked with other managers over the years to set up groups and teams to handle issues. One of the recent groups, which is also a team, is the

What does "top management" refer to? Write a note on the importance of top management.

Social loafing can be a very detrimental practice to the effectiveness of an organization. Explain what is meant by this concept, and discuss three specific steps that managers can take to reduce or eliminate this undesirable work behavior.

Close ties between the members of the group typically are formed during which stage of group development?

The members of a task force have disagreements because some members do not want to do what some of the other members want them to do. This stage of group development is known as

Distinguish between formal and informal groups, and provide one example of each.

Informal groups of workers who enjoy one another's company and meet socially either on or off the job are referred to as

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Building and Managing Human Resources

Effective Communication and It Management

Operations Management: Managing Vital Operations and Processes

Filters