Question 1

The Malcolm Baldrige National Quality Award was established by:

Accepted Answer

A) several American automobile industry executives. 
B) the American Society for Quality (ASQ). 
C) an act of Congress. 
D) the Baldrige Consulting Group. 
A) several American automobile industry executives. 
B) the American Society for Quality (ASQ). 
C) an act of Congress. 
D) the Baldrige Consulting Group.

Question 2

The last part of the Deming's Profound Reflective Thinking,psychology,provides an understanding of human behavior.Which of the following is NOT true regarding psychology at work?

Accepted Answer

A) People differ from one another. 
B) People are born with a need for love and esteem in their relationships. 
C) Fear motivates people thus helping the system to reach its full potential. 
D) Pay is not a motivator. 
A) People differ from one another. 
B) People are born with a need for love and esteem in their relationships. 
C) Fear motivates people thus helping the system to reach its full potential. 
D) Pay is not a motivator.

Question 3

ISO 9000:2000 recertification is required every:

Accepted Answer

A) 3 years. 
B) 5 years. 
C) 7 years. 
D) 8 years. 
A) 3 years. 
B) 5 years. 
C) 7 years. 
D) 8 years.

Question 4

Juran's "Quality Trilogy" consists of three processes.These processes are:

Accepted Answer

A) quality planning, quality control, and quality improvement. 
B) quality measurement, quality control, and quality assurance. 
C) quality improvement, quality management, and quality control. 
D) quality control, quality management, and quality enhancement. 
A) quality planning, quality control, and quality improvement. 
B) quality measurement, quality control, and quality assurance. 
C) quality improvement, quality management, and quality control. 
D) quality control, quality management, and quality enhancement.

Question 5

According to Deming,product or a service possesses quality if it:

Accepted Answer

A) conforms to standards and provides customer satisfaction. 
B) helps somebody and enjoys a good and sustainable market. 
C) matches or exceeds the standards set by the competition. 
D) incorporates quality in its design, production, and delivery. 
A) conforms to standards and provides customer satisfaction. 
B) helps somebody and enjoys a good and sustainable market. 
C) matches or exceeds the standards set by the competition. 
D) incorporates quality in its design, production, and delivery.

Question 6

To focus on quality,Juran proposed a cultural change in the organization rather than in management thinking.

Accepted Answer

A) True 
 B)False

Question 7

Inspection is an activity that can be classified under the 'Improvement' element of Juran's Trilogy.

Accepted Answer

A) True 
 B)False

Question 8

The remedial journey in Juran's breakthrough sequence consists of several phases.Which of the following is NOT one of them?

Accepted Answer

A) Identifying process gaps based on data collected 
B) Choosing an alternative that optimizes total cost 
C) Implementing remedial action 
D) Dealing with resistance to change 
A) Identifying process gaps based on data collected 
B) Choosing an alternative that optimizes total cost 
C) Implementing remedial action 
D) Dealing with resistance to change

Question 9

The need to "remove barriers to pride in workmanship" is associated with:

Accepted Answer

A) Crosby. 
B) Juran. 
C) Deming. 
D) Taguchi. 
A) Crosby. 
B) Juran. 
C) Deming. 
D) Taguchi.

Question 10

Quality originates in _____ departments and therefore the burden of responsibility for such problems falls on these departments.

Accepted Answer

A) customer service 
B) design 
C) quality 
D) functional 
A) customer service 
B) design 
C) quality 
D) functional

The Malcolm Baldrige National Quality Award was established by:

The last part of the Deming's Profound Reflective Thinking,psychology,provides an understanding of human behavior.Which of the following is NOT true regarding psychology at work?

ISO 9000:2000 recertification is required every:

Juran's "Quality Trilogy" consists of three processes.These processes are:

According to Deming,product or a service possesses quality if it:

To focus on quality,Juran proposed a cultural change in the organization rather than in management thinking.

Inspection is an activity that can be classified under the 'Improvement' element of Juran's Trilogy.

The remedial journey in Juran's breakthrough sequence consists of several phases.Which of the following is NOT one of them?

The need to "remove barriers to pride in workmanship" is associated with:

Quality originates in _____ departments and therefore the burden of responsibility for such problems falls on these departments.

Introduction

Total Quality In Organizations

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 3: Philosophies And Frameworks

The Malcolm Baldrige National Quality Award was established by:

The last part of the Deming's Profound Reflective Thinking,psychology,provides an understanding of human behavior.Which of the following is NOT true regarding psychology at work?

ISO 9000:2000 recertification is required every:

Juran's "Quality Trilogy" consists of three processes.These processes are:

According to Deming,product or a service possesses quality if it:

To focus on quality,Juran proposed a cultural change in the organization rather than in management thinking.

Inspection is an activity that can be classified under the 'Improvement' element of Juran's Trilogy.

The remedial journey in Juran's breakthrough sequence consists of several phases.Which of the following is NOT one of them?

The need to "remove barriers to pride in workmanship" is associated with:

Quality originates in _____ departments and therefore the burden of responsibility for such problems falls on these departments.

Introduction

Total Quality In Organizations

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters