Exam 3: Philosophies And Frameworks

In Juran's breakthrough sequence,this step involves establishing the new standards and procedures,training the workforce,and instituting controls to make sure that the breakthrough does not die over time.

The concept of Six Sigma was pioneered by:

One of the key concepts in the core philosophy of Six Sigma emphasizes quantifiable measure as _____.

Feigenbaum's philosophy is summarized in his Three Steps to Quality.Which of the following is NOT one of them?

Deming advocated the use of relatively few suppliers as a means to reduce raw material variation.

Feigenbaum popularized the term _____,the portion of plant capacity wasted due to poor quality.

The following statements reflect features of ISO 9000:2000 except one.Identify the exception.

Meeting quality goals during operations is which of the processes of Juran's Quality Trilogy?

According to Peter Scholtes,when people don't understand systems:

The Deming Prize was instituted in 1951 by the American Society for Quality Control to honor Dr.W.E.Deming's contribution to quality management.

Explain Crosby's contention that quality is free.

The Deming philosophy focuses on improvements in product and service quality by:

Which of the following represents an activity classified by Juran under "quality planning?"

The ISO 9000 standards examine the nature of a final product's quality.

In 2001,the China Association for Quality (CAQ)introduced the _____.

Which of the following is NOT true of Six Sigma?

Following the receipt of the Baldrige Award applications,the first step of the Award process review cycle begins with the _____.

The quality definition of "fitness for use" is associated with:

Which aspect of Deming's 14 points addresses the issue of why managers fail to cooperate with other departments?

Ishikawa advocated the use of simple visual tools rather than statistical techniques for quality improvement.