Question 1

The criteria for the Canadian Awards for Excellence are most similar to the criteria for the:

Accepted Answer

A) Deming Prize 
B) American Society for Quality Control Award 
C) Malcolm Baldrige National Quality Award 
D) ISO 9000 Certification Program 
A) Deming Prize 
B) American Society for Quality Control Award 
C) Malcolm Baldrige National Quality Award 
D) ISO 9000 Certification Program

Question 2

In the Baldrige assessment,_____ refers to the methods the company uses to achieve the requirements addressed in each category.

Accepted Answer

A) approach 
B) strategy 
C) results 
D) deployment 
A) approach 
B) strategy 
C) results 
D) deployment

Question 3

According to Deming and Juran,the majority of quality problems are associated with:

Accepted Answer

A) uncaring workers. 
B) the lack of production quotas. 
C) processes designed by management. 
D) an unnecessary reliance on statistical tools. 
A) uncaring workers. 
B) the lack of production quotas. 
C) processes designed by management. 
D) an unnecessary reliance on statistical tools.

Question 4

All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:

Accepted Answer

A) customer focus. 
B) process approach. 
C) quality system. 
D) continual improvement. 
A) customer focus. 
B) process approach. 
C) quality system. 
D) continual improvement.

Question 5

The Baldrige Award is a better fit to the national culture of ______ than it is to the U.S.

Accepted Answer

A) Canada 
B) China 
C) Japan 
D) India 
A) Canada 
B) China 
C) Japan 
D) India

Question 6

Taguchi's approach assumes that the _____ the variation about the nominal specification,the _____ is the quality.

Accepted Answer

A) higher; better 
B) smaller; poorer 
C) higher; poorer 
D) smaller; better 
A) higher; better 
B) smaller; poorer 
C) higher; poorer 
D) smaller; better

Question 7

Which of the following statements is TRUE regarding numerical quotas and management by objectives?

Accepted Answer

A) Standards and quotas are based on long-term perspectives. 
B) They encourage improvement, particularly if rewards are tied to meeting quotas. 
C) Workers may short-cut quality to reach the goal. 
D) Measurement has been, and often still is, motivational. 
A) Standards and quotas are based on long-term perspectives. 
B) They encourage improvement, particularly if rewards are tied to meeting quotas. 
C) Workers may short-cut quality to reach the goal. 
D) Measurement has been, and often still is, motivational.

Question 8

_____ are the primary tools used to identify and quantify variation.

Accepted Answer

A) Gantt charts 
B) Statistical methods 
C) Cause and effect diagrams 
D) Marginal costing sheets 
A) Gantt charts 
B) Statistical methods 
C) Cause and effect diagrams 
D) Marginal costing sheets

Question 9

According to Deming,_____ should become the common language that every employee - from top executives to line workers - uses to communicate with one another.

Accepted Answer

A) graphs and charts 
B) slogans 
C) acronyms 
D) statistics 
A) graphs and charts 
B) slogans 
C) acronyms 
D) statistics

Question 10

Juran's approach to quality improvement is considered easier to fit into existing business structures than Deming's.

Accepted Answer

A) True 
 B)False

Question 11

In the Baldrige criteria,areas to address that request information on approach or deployment begin with the word _____.

Accepted Answer

A) how 
B) what 
C) when 
D) why 
A) how 
B) what 
C) when 
D) why

Question 12

Taguchi,like Deming,believed that variance reduction is a key to quality improvement.

Accepted Answer

A) True 
 B)False

Question 13

The largest adopter of ISO 9000:2000 is:

Accepted Answer

A) government. 
B) manufacturing. 
C) retail. 
D) service. 
A) government. 
B) manufacturing. 
C) retail. 
D) service.

Question 14

Identify the three management processes that comprise Juran's Quality Trilogy.Cite at least two organizational activities that can be categorized under each process.

Accepted Answer

The three management processes are quali

Question 15

According to Peter Scholtes,which of the following is NOT TRUE of people who don't understand variation?

Accepted Answer

A) They don't see trends that are occurring. 
B) They don't know when expectations are realistic. 
C) They don't understand past performance so they can't predict future performance. 
D) They don't understand the process of change and the resistance to it. 
A) They don't see trends that are occurring. 
B) They don't know when expectations are realistic. 
C) They don't understand past performance so they can't predict future performance. 
D) They don't understand the process of change and the resistance to it.

Question 16

Discuss how Six Sigma implementation can align the firm to the Baldrige Criteria.

Accepted Answer

Discussion could proceed as follows: Six

Question 17

Identify 3 quality awards that have been implemented by nations or coalitions outside the United States.Explain their relationship to the Baldrige Award.

Accepted Answer

Some international quality award program

Question 18

Under the Deming philosophy,each department should optimize its own performance.

Accepted Answer

A) True 
 B)False

Question 19

Credit for the development of the term "total quality control" is attributed to:

Accepted Answer

A) Deming. 
B) Crosby. 
C) Juran. 
D) Feigenbaum. 
A) Deming. 
B) Crosby. 
C) Juran. 
D) Feigenbaum.

Question 20

Cite three reasons why the ISO 9000:2000 revisions align more closely with the performance excellence concepts of the Baldrige criteria.

Accepted Answer

The new version of the ISO standards are

The criteria for the Canadian Awards for Excellence are most similar to the criteria for the:

In the Baldrige assessment,_____ refers to the methods the company uses to achieve the requirements addressed in each category.

According to Deming and Juran,the majority of quality problems are associated with:

All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:

The Baldrige Award is a better fit to the national culture of ______ than it is to the U.S.

Taguchi's approach assumes that the _ the variation about the nominal specification,the _ is the quality.

Which of the following statements is TRUE regarding numerical quotas and management by objectives?

_____ are the primary tools used to identify and quantify variation.

According to Deming,_____ should become the common language that every employee - from top executives to line workers - uses to communicate with one another.

Juran's approach to quality improvement is considered easier to fit into existing business structures than Deming's.

In the Baldrige criteria,areas to address that request information on approach or deployment begin with the word _____.

Taguchi,like Deming,believed that variance reduction is a key to quality improvement.

The largest adopter of ISO 9000:2000 is:

Identify the three management processes that comprise Juran's Quality Trilogy.Cite at least two organizational activities that can be categorized under each process.

According to Peter Scholtes,which of the following is NOT TRUE of people who don't understand variation?

Discuss how Six Sigma implementation can align the firm to the Baldrige Criteria.

Identify 3 quality awards that have been implemented by nations or coalitions outside the United States.Explain their relationship to the Baldrige Award.

Under the Deming philosophy,each department should optimize its own performance.

Credit for the development of the term "total quality control" is attributed to:

Cite three reasons why the ISO 9000:2000 revisions align more closely with the performance excellence concepts of the Baldrige criteria.

Introduction

Total Quality In Organizations

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 3: Philosophies And Frameworks

The criteria for the Canadian Awards for Excellence are most similar to the criteria for the:

In the Baldrige assessment,_____ refers to the methods the company uses to achieve the requirements addressed in each category.

According to Deming and Juran,the majority of quality problems are associated with:

All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:

The Baldrige Award is a better fit to the national culture of ______ than it is to the U.S.

Taguchi's approach assumes that the _____ the variation about the nominal specification,the _____ is the quality.

Which of the following statements is TRUE regarding numerical quotas and management by objectives?

_____ are the primary tools used to identify and quantify variation.

According to Deming,_____ should become the common language that every employee - from top executives to line workers - uses to communicate with one another.

Juran's approach to quality improvement is considered easier to fit into existing business structures than Deming's.

In the Baldrige criteria,areas to address that request information on approach or deployment begin with the word _____.

Taguchi,like Deming,believed that variance reduction is a key to quality improvement.

The largest adopter of ISO 9000:2000 is:

Identify the three management processes that comprise Juran's Quality Trilogy.Cite at least two organizational activities that can be categorized under each process.

According to Peter Scholtes,which of the following is NOT TRUE of people who don't understand variation?

Discuss how Six Sigma implementation can align the firm to the Baldrige Criteria.

Identify 3 quality awards that have been implemented by nations or coalitions outside the United States.Explain their relationship to the Baldrige Award.

Under the Deming philosophy,each department should optimize its own performance.

Credit for the development of the term "total quality control" is attributed to:

Cite three reasons why the ISO 9000:2000 revisions align more closely with the performance excellence concepts of the Baldrige criteria.

Introduction

Total Quality In Organizations

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Taguchi's approach assumes that the _ the variation about the nominal specification,the _ is the quality.