Exam 3: Philosophies And Frameworks

The Baldrige Criteria are prescriptive in that they specify detailed procedures for how to achieve quality.

An accepted Six Sigma metric is dpmo,defined as "defects per manual operation."

_____ is defined as "...an effective system for integrating the quality development,quality maintenance,and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction."

The Malcolm Baldrige National Quality Award was named after:

After the _____ review process for the Baldrige Award,the Panel of Judges selects applicants to receive site visits based upon the scoring profiles.

In the Baldrige scoring system,an applicant's total score falls into one of _____ scoring bands.

Over the years,the Malcolm Baldrige National Quality Award criteria have been improved to include all of the following shifts in emphasis EXCEPT:

In judging for the Deming prize,the site visit consists of all of the following EXCEPT:

_____ begins with identifying customers,both external and internal,determining their needs,translating customer needs into specifications,developing product features that respond to those needs,and developing the processes capable of producing the product or delivering the service.

The primary purpose of the Malcolm Baldrige National Quality Award is to develop an equivalent U.S.set of standards for the international ISO 9000 standards.

Which of the following is the primary reason for Deming's position that slogans should be eliminated?

According to Deming's Profound Knowledge system,which of the following should be encouraged?

Of the four levels of awards given in Australia,the _____ recipients will demonstrate Approach and Deployment that are well defined,planned,subject to review,and show evidence of improvement over time.

According to Baldrige Criteria and Deming's 14 points,communication of values,expectations,customer focus,and learning as a key area of the Senior Leadership item is discussed under:

Juran believed that to get top management's attention,quality issues must be translated into the "language" of:

According to Deming,_____ is the chief culprit of poor quality.

Discuss what is meant by the Baldrige criteria as representing an integrated performance management system.

The theory behind _____ is that improvements in quality lead to lower costs.

Many managers incorrectly conclude that the meanings of Point 6 (Institute Training)and Point 13 (Encourage Education and Self-Improvement)of the Deming philosophy are identical.Explain how the meanings of the points differ.

_____,_____,and _____ represent the leadership triad in the Baldrige Criteria Framework.