Question 1

Discuss the reasons why a firm would seek ISO 9000 registration.

Accepted Answer

Reasons that a firm would seek ISO 9000

Question 2

Compare and contrast the quality philosophies of Deming and Juran.

Accepted Answer

Responses here might focus on Deming's e

Question 3

In the Baldrige scoring system,the _____ of the applicant's processes is demonstrated by Approach (A),Deployment (D),Learning (L),and Integration (I).

Accepted Answer

A) strength 
B) quality 
C) results 
D) maturity 
A) strength 
B) quality 
C) results 
D) maturity

Question 4

Discuss the evolution of the Baldrige criteria.

Accepted Answer

Responses should focus on the reasons th

Question 5

Traditional organizations typically manage according to the functions in _____.

Accepted Answer

A) the power/interest matrix 
B) the top-down approach. 
C) flat organization charts 
D) vertical organization charts 
A) the power/interest matrix 
B) the top-down approach. 
C) flat organization charts 
D) vertical organization charts

Question 6

The term six sigma is based on a statistical measure that equates to _____ or fewer errors or defects per million opportunities.

Accepted Answer

A) 4.3 
B) 3.4 
C) 5.4 
D) 2.3 
A) 4.3 
B) 3.4 
C) 5.4 
D) 2.3

Question 7

The Deming Application prize checklist has checkpoints listed under _____ items.

Accepted Answer

A) fifteen 
B) fourteen 
C) twelve 
D) ten 
A) fifteen 
B) fourteen 
C) twelve 
D) ten

Question 8

_____ can be described as a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers and a clear financial return for the organization.

Accepted Answer

A) Baldrige criteria 
B) ISO 9000:2000 
C) Six Sigma 
D) Deming's 14 principles 
A) Baldrige criteria 
B) ISO 9000:2000 
C) Six Sigma 
D) Deming's 14 principles

Question 9

_____ refers to controlling the production/service process from receipt of an order or quote through design,materials procurement,manufacturing or service delivery,distribution,and subsequent field service.

Accepted Answer

A) Product Realization 
B) Management Responsibility 
C) Resource Management 
D) Measurement, Analysis, and Improvement 
A) Product Realization 
B) Management Responsibility 
C) Resource Management 
D) Measurement, Analysis, and Improvement

Question 10

Deming claimed that higher levels of _____ lead to higher levels of _____.

Accepted Answer

A) automation, quality 
B) quality, productivity 
C) inventory, quality 
D) inspection, quality 
A) automation, quality 
B) quality, productivity 
C) inventory, quality 
D) inspection, quality

Question 11

Which of the following is NOT one of the three original recipient categories for the Malcolm Baldrige National Quality Award?

Accepted Answer

A) Small business 
B) Manufacturing 
C) Education 
D) Service 
A) Small business 
B) Manufacturing 
C) Education 
D) Service

Question 12

Crosby states that the 'zero defects' concept is widely misunderstood and resisted.Explain the zero defects concept.Why might Deming and Juran disagree with Crosby that zero defects should be openly promoted as a goal?

Accepted Answer

Crosby considers zero defects as a perfo

Question 13

Juran formalized the commonsense order of discovery,organization,diagnosis,corrective action,and control,as the:

Accepted Answer

A) process maturity path. 
B) process design plan. 
C) breakthrough sequence. 
D) quality improvement process. 
A) process maturity path. 
B) process design plan. 
C) breakthrough sequence. 
D) quality improvement process.

Question 14

Samsung Electronics Co.provides reference materials,benchmarking opportunities,reports to senior management,and enhancement for Six Sigma projects through an intranet site called _____.

Accepted Answer

A) Sigma Park 
B) Sixth Avenue 
C) Sigma Avenue 
D) Global Park 
A) Sigma Park 
B) Sixth Avenue 
C) Sigma Avenue 
D) Global Park

Question 15

A popular use of the Baldrige Criteria is for company self-evaluation or internal recognition programs.

Accepted Answer

A) True 
 B)False

Question 16

The fourth point in Deming's 14 points is to Stop Making Decisions Purely on the Basis of Cost.All of the following statements relate to the point EXCEPT:

Accepted Answer

A) Inspection should be used as an information-gathering tool for improvement. 
B) Establish long-term relationships with fewer suppliers. 
C) Direct costs associated with poor quality materials far exceed the cost "savings" perceived by purchasing. 
D) Constantly changing suppliers solely on the basis of price increases the variation in the material supplied to production. 
A) Inspection should be used as an information-gathering tool for improvement. 
B) Establish long-term relationships with fewer suppliers. 
C) Direct costs associated with poor quality materials far exceed the cost "savings" perceived by purchasing. 
D) Constantly changing suppliers solely on the basis of price increases the variation in the material supplied to production.

Question 17

Crosby emphasizes using management and organizational processes rather than statistical techniques to change corporate culture and attitudes.

Accepted Answer

A) True 
 B)False

Question 18

According to Crosby's Absolutes of Quality Management,absence of quality is attributed to:

Accepted Answer

A) nonconformance. 
B) setting requirements. 
C) improper measurements. 
D) conformance to requirements. 
A) nonconformance. 
B) setting requirements. 
C) improper measurements. 
D) conformance to requirements.

Question 19

Which of the following is NOT a step in the Consensus Review process?

Accepted Answer

A) Consensus Planning 
B) Virtual Consensus 
C) Virtual Calls 
D) Post-Consensus Call Activities 
A) Consensus Planning 
B) Virtual Consensus 
C) Virtual Calls 
D) Post-Consensus Call Activities

Question 20

ISO 9000 implementation is recommended as an advanced step for companies that already have achieved success in implementing total quality.

Accepted Answer

A) True 
 B)False

Discuss the reasons why a firm would seek ISO 9000 registration.

Compare and contrast the quality philosophies of Deming and Juran.

In the Baldrige scoring system,the _____ of the applicant's processes is demonstrated by Approach (A),Deployment (D),Learning (L),and Integration (I).

Discuss the evolution of the Baldrige criteria.

Traditional organizations typically manage according to the functions in _____.

The term six sigma is based on a statistical measure that equates to _____ or fewer errors or defects per million opportunities.

The Deming Application prize checklist has checkpoints listed under _____ items.

_____ can be described as a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers and a clear financial return for the organization.

_____ refers to controlling the production/service process from receipt of an order or quote through design,materials procurement,manufacturing or service delivery,distribution,and subsequent field service.

Deming claimed that higher levels of _ lead to higher levels of _.

Which of the following is NOT one of the three original recipient categories for the Malcolm Baldrige National Quality Award?

Crosby states that the 'zero defects' concept is widely misunderstood and resisted.Explain the zero defects concept.Why might Deming and Juran disagree with Crosby that zero defects should be openly promoted as a goal?

Juran formalized the commonsense order of discovery,organization,diagnosis,corrective action,and control,as the:

Samsung Electronics Co.provides reference materials,benchmarking opportunities,reports to senior management,and enhancement for Six Sigma projects through an intranet site called _____.

A popular use of the Baldrige Criteria is for company self-evaluation or internal recognition programs.

The fourth point in Deming's 14 points is to Stop Making Decisions Purely on the Basis of Cost.All of the following statements relate to the point EXCEPT:

Crosby emphasizes using management and organizational processes rather than statistical techniques to change corporate culture and attitudes.

According to Crosby's Absolutes of Quality Management,absence of quality is attributed to:

Which of the following is NOT a step in the Consensus Review process?

ISO 9000 implementation is recommended as an advanced step for companies that already have achieved success in implementing total quality.

Introduction

Total Quality In Organizations

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 3: Philosophies And Frameworks

Discuss the reasons why a firm would seek ISO 9000 registration.

Compare and contrast the quality philosophies of Deming and Juran.

In the Baldrige scoring system,the _____ of the applicant's processes is demonstrated by Approach (A),Deployment (D),Learning (L),and Integration (I).

Discuss the evolution of the Baldrige criteria.

Traditional organizations typically manage according to the functions in _____.

The term six sigma is based on a statistical measure that equates to _____ or fewer errors or defects per million opportunities.

The Deming Application prize checklist has checkpoints listed under _____ items.

_____ can be described as a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers and a clear financial return for the organization.

_____ refers to controlling the production/service process from receipt of an order or quote through design,materials procurement,manufacturing or service delivery,distribution,and subsequent field service.

Deming claimed that higher levels of _____ lead to higher levels of _____.

Which of the following is NOT one of the three original recipient categories for the Malcolm Baldrige National Quality Award?

Crosby states that the 'zero defects' concept is widely misunderstood and resisted.Explain the zero defects concept.Why might Deming and Juran disagree with Crosby that zero defects should be openly promoted as a goal?

Juran formalized the commonsense order of discovery,organization,diagnosis,corrective action,and control,as the:

Samsung Electronics Co.provides reference materials,benchmarking opportunities,reports to senior management,and enhancement for Six Sigma projects through an intranet site called _____.

A popular use of the Baldrige Criteria is for company self-evaluation or internal recognition programs.

The fourth point in Deming's 14 points is to Stop Making Decisions Purely on the Basis of Cost.All of the following statements relate to the point EXCEPT:

Crosby emphasizes using management and organizational processes rather than statistical techniques to change corporate culture and attitudes.

According to Crosby's Absolutes of Quality Management,absence of quality is attributed to:

Which of the following is NOT a step in the Consensus Review process?

ISO 9000 implementation is recommended as an advanced step for companies that already have achieved success in implementing total quality.

Introduction

Total Quality In Organizations

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Deming claimed that higher levels of _ lead to higher levels of _.