Question 1

Which of the following is NOT a factor used to evaluate approaches in the Baldrige assessment?

Accepted Answer

A) The appropriateness of the methods to the requirements 
B) Use of the approach by all appropriate work units 
C) Alignment with organizational needs 
D) Evidence of innovation 
A) The appropriateness of the methods to the requirements 
B) Use of the approach by all appropriate work units 
C) Alignment with organizational needs 
D) Evidence of innovation

Question 2

Crosby's Absolutes of Quality Management include the following points EXCEPT:.

Accepted Answer

A) quality means conformance to requirements, not elegance. 
B) there is no such thing as the statistics of quality. 
C) the only performance measurement is the cost of quality, which is the expense of non-conformance. 
D) the only performance standard is "Zero Defects (Z
D) ." 
A) quality means conformance to requirements, not elegance. 
B) there is no such thing as the statistics of quality. 
C) the only performance measurement is the cost of quality, which is the expense of non-conformance. 
D) the only performance standard is "Zero Defects (Z
D) ."

Question 3

The Malcolm Baldrige National Quality Award criteria consist of how many categories?

Accepted Answer

A) 4 
B) 5 
C) 7 
D) 9 
A) 4 
B) 5 
C) 7 
D) 9

Question 4

The European Quality Award,compared to the Baldrige Award,places greater emphasis on:

Accepted Answer

A) public responsibility and impact on society. 
B) documentation of processes. 
C) employee training. 
D) top management's understanding of quality. 
A) public responsibility and impact on society. 
B) documentation of processes. 
C) employee training. 
D) top management's understanding of quality.

Question 5

Companies have utilized the Malcolm Baldrige National Quality Award mostly for the purpose of:

Accepted Answer

A) winning an award. 
B) prestige. 
C) internal assessment and improvement. 
D) advertising. 
A) winning an award. 
B) prestige. 
C) internal assessment and improvement. 
D) advertising.

Question 6

_____,or doing the best for individual components,results in losses to everybody in the system.

Accepted Answer

A) Capacity planning 
B) Suboptimization 
C) Marginal costing 
D) Single sourcing 
A) Capacity planning 
B) Suboptimization 
C) Marginal costing 
D) Single sourcing

Question 7

Which of the following is NOT TRUE based on Crosby's quality philosophy?

Accepted Answer

A) The only performance measure is the cost of quality. 
B) There is no such thing as a quality problem. 
C) Zero defects is an unrealistic goal. 
D) Quality is free. 
A) The only performance measure is the cost of quality. 
B) There is no such thing as a quality problem. 
C) Zero defects is an unrealistic goal. 
D) Quality is free.

Question 8

The second part of Profound Knowledge is a basic understanding of:

Accepted Answer

A) management principles. 
B) psychology. 
C) theory of knowledge. 
D) statistical theory and variation. 
A) management principles. 
B) psychology. 
C) theory of knowledge. 
D) statistical theory and variation.

Question 9

In 2005,Baldrige introduced the concept of _____ -which refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future,and to prepare for real-time or short-term emergencies.

Accepted Answer

A) sustainability 
B) adaptability 
C) innovativeness 
D) proactivism 
A) sustainability 
B) adaptability 
C) innovativeness 
D) proactivism

Question 10

Which of the following represents a point of disagreement between Deming and Juran?

Accepted Answer

A) Upper management requires training and experience in managing for quality. 
B) Change can be accomplished within the organization's existing structure. 
C) Commitment by top management is a necessity. 
D) Employees need to know who uses their products. 
A) Upper management requires training and experience in managing for quality. 
B) Change can be accomplished within the organization's existing structure. 
C) Commitment by top management is a necessity. 
D) Employees need to know who uses their products.

Question 11

Quality is defined as "conformance to requirements" by:

Accepted Answer

A) Shewhart 
B) Deming 
C) Crosby 
D) Juran 
A) Shewhart 
B) Deming 
C) Crosby 
D) Juran

Question 12

The term "total quality control" was originally developed by Taguchi.

Accepted Answer

A) True 
 B)False

Question 13

The Deming Prize was established in which of the following countries?

Accepted Answer

A) Japan 
B) Germany 
C) United States 
D) Sweden 
A) Japan 
B) Germany 
C) United States 
D) Sweden

Question 14

The last step in Deming's "chain reaction" is to:

Accepted Answer

A) improve productivity. 
B) improve quality. 
C) reduce costs. 
D) provide jobs. 
A) improve productivity. 
B) improve quality. 
C) reduce costs. 
D) provide jobs.

Question 15

Unlike Juran and Deming,Crosby's program is primarily behavioral.

Accepted Answer

A) True 
 B)False

Question 16

In mechanical assemblies,_____ lead(s)to inconsistent performance and premature wear and failure.

Accepted Answer

A) poor inspection 
B) lack of systems approach 
C) outdated technology 
D) variations from specifications 
A) poor inspection 
B) lack of systems approach 
C) outdated technology 
D) variations from specifications

Question 17

Feigenbaum's quality management philosophy is summarized by the following three points: quality leadership,modern quality technology,and organizational commitment.Discuss how failure to adopt these points will compromise quality.

Accepted Answer

Responses should argue that management c

Question 18

Six Sigma methodology is driven by a _____ methodology.

Accepted Answer

A) trial and error 
B) data driven 
C) customer-focused 
D) management-by-fact 
A) trial and error 
B) data driven 
C) customer-focused 
D) management-by-fact

Question 19

_____ are the best routes to improving quality.

Accepted Answer

A) Slogans 
B) Motivational programs 
C) Numerical quotas 
D) Statistical thinking 
A) Slogans 
B) Motivational programs 
C) Numerical quotas 
D) Statistical thinking

Question 20

According to Deming,which of the following is part of the new philosophy companies must learn in order to create a never-ending cycle of improvement?

Accepted Answer

A) Quota-driven production 
B) Work measurement 
C) Adversarial work relationships 
D) Customer-driven approach 
A) Quota-driven production 
B) Work measurement 
C) Adversarial work relationships 
D) Customer-driven approach

Which of the following is NOT a factor used to evaluate approaches in the Baldrige assessment?

Crosby's Absolutes of Quality Management include the following points EXCEPT:.

The Malcolm Baldrige National Quality Award criteria consist of how many categories?

The European Quality Award,compared to the Baldrige Award,places greater emphasis on:

Companies have utilized the Malcolm Baldrige National Quality Award mostly for the purpose of:

_____,or doing the best for individual components,results in losses to everybody in the system.

Which of the following is NOT TRUE based on Crosby's quality philosophy?

The second part of Profound Knowledge is a basic understanding of:

In 2005,Baldrige introduced the concept of _____ -which refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future,and to prepare for real-time or short-term emergencies.

Which of the following represents a point of disagreement between Deming and Juran?

Quality is defined as "conformance to requirements" by:

The term "total quality control" was originally developed by Taguchi.

The Deming Prize was established in which of the following countries?

The last step in Deming's "chain reaction" is to:

Unlike Juran and Deming,Crosby's program is primarily behavioral.

In mechanical assemblies,_____ lead(s)to inconsistent performance and premature wear and failure.

Feigenbaum's quality management philosophy is summarized by the following three points: quality leadership,modern quality technology,and organizational commitment.Discuss how failure to adopt these points will compromise quality.

Six Sigma methodology is driven by a _____ methodology.

_____ are the best routes to improving quality.

According to Deming,which of the following is part of the new philosophy companies must learn in order to create a never-ending cycle of improvement?

Introduction

Total Quality In Organizations

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 3: Philosophies And Frameworks

Which of the following is NOT a factor used to evaluate approaches in the Baldrige assessment?

Crosby's Absolutes of Quality Management include the following points EXCEPT:.

The Malcolm Baldrige National Quality Award criteria consist of how many categories?

The European Quality Award,compared to the Baldrige Award,places greater emphasis on:

Companies have utilized the Malcolm Baldrige National Quality Award mostly for the purpose of:

_____,or doing the best for individual components,results in losses to everybody in the system.

Which of the following is NOT TRUE based on Crosby's quality philosophy?

The second part of Profound Knowledge is a basic understanding of:

In 2005,Baldrige introduced the concept of _____ -which refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future,and to prepare for real-time or short-term emergencies.

Which of the following represents a point of disagreement between Deming and Juran?

Quality is defined as "conformance to requirements" by:

The term "total quality control" was originally developed by Taguchi.

The Deming Prize was established in which of the following countries?

The last step in Deming's "chain reaction" is to:

Unlike Juran and Deming,Crosby's program is primarily behavioral.

In mechanical assemblies,_____ lead(s)to inconsistent performance and premature wear and failure.

Feigenbaum's quality management philosophy is summarized by the following three points: quality leadership,modern quality technology,and organizational commitment.Discuss how failure to adopt these points will compromise quality.

Six Sigma methodology is driven by a _____ methodology.

_____ are the best routes to improving quality.

According to Deming,which of the following is part of the new philosophy companies must learn in order to create a never-ending cycle of improvement?

Introduction

Total Quality In Organizations

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters