Question 1

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Accepted Answer

A) True 
 B)False

Question 2

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Accepted Answer

A) True 
 B)False

Question 3

Managing customer touch points becomes a concern under current issues in OCSM when

Accepted Answer

A)  complaints arise about shaking hands with customers in cultures that is frowned upon. 
B)  firms striving to become superefficient begin to scrimp on staffing and training customer support personnel. 
C)  a firm has a workforce trained in specifically diverse situations and the correct level of service may be hard to discern. 
D)  firms market global products. 
E)  senior executives fail to recognize the contribution OCSM can make to their success. 
A)  complaints arise about shaking hands with customers in cultures that is frowned upon. 
B)  firms striving to become superefficient begin to scrimp on staffing and training customer support personnel. 
C)  a firm has a workforce trained in specifically diverse situations and the correct level of service may be hard to discern. 
D)  firms market global products. 
E)  senior executives fail to recognize the contribution OCSM can make to their success.

Question 4

A supply chain manager is an OSCM job while a purchasing manager is not.

Accepted Answer

A) True 
 B)False

Question 5

Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.

Accepted Answer

A) True 
 B)False

Question 6

The Goods-Services Continuum consists of which set of the following categories?

Accepted Answer

A)  No goods, some goods, even mix, some service, no service 
B)  Pure goods, core goods, core services, pure services 
C)  No service, some service, good service, excellent service 
D)  Self-service, help desk service, face-to-face service, service-with-a-smile 
E)  None of these 
A)  No goods, some goods, even mix, some service, no service 
B)  Pure goods, core goods, core services, pure services 
C)  No service, some service, good service, excellent service 
D)  Self-service, help desk service, face-to-face service, service-with-a-smile 
E)  None of these

Question 7

Automobiles and appliances are classified as "pure goods."

Accepted Answer

A) True 
 B)False

Question 8

The term "value" refers to the relationship between quality and the price paid by the consumer.

Accepted Answer

A) True 
 B)False

Question 9

Current issues in OSCM do not include:

Accepted Answer

A)  Coordinating relationships between organizations 
B)  Making senior management aware that OSCM can be a competitive weapon 
C)  Managing customer touch points 
D)  Increasing global supply chain employment 
A)  Coordinating relationships between organizations 
B)  Making senior management aware that OSCM can be a competitive weapon 
C)  Managing customer touch points 
D)  Increasing global supply chain employment

Question 10

Which of the following are not listed in the text as jobs in OSCM?

Accepted Answer

A)  Department store manager 
B)  Project manager 
C)  Hospital administrator 
D)  Data Center manager 
E)  Call center manager 
A)  Department store manager 
B)  Project manager 
C)  Hospital administrator 
D)  Data Center manager 
E)  Call center manager

Question 11

All other things remaining the same, if the revenue or sales decreases, asset turnover ratio will

Accepted Answer

A)  Decrease 
B)  Increase 
C)  Stay the same 
D)  Will decrease, but the amount of change will depend on the profit margin 
E)  Decrease and Will decrease, but the amount of change will depend on the profit margin 
A)  Decrease 
B)  Increase 
C)  Stay the same 
D)  Will decrease, but the amount of change will depend on the profit margin 
E)  Decrease and Will decrease, but the amount of change will depend on the profit margin

Question 12

Which of the following is not a characteristic that distinguishes services from goods?

Accepted Answer

A)  Service jobs are unskilled 
B)  A service is intangible 
C)  Services are perishable 
D)  Services are heterogeneous 
E)  None of these 
A)  Service jobs are unskilled 
B)  A service is intangible 
C)  Services are perishable 
D)  Services are heterogeneous 
E)  None of these

Question 13

A worker can be efficient without being effective.

Accepted Answer

A) True 
 B)False

Question 14

The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.

Accepted Answer

A) True 
 B)False

Question 15

Services are defined and evaluated as a package of features that affect the five senses.

Accepted Answer

A) True 
 B)False

Question 16

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

Accepted Answer

A) True 
 B)False

Question 17

When considering the concept of value, how is quality defined?

Accepted Answer

A)  By the price of the product 
B)  By the producer's reputation in the industry 
C)  By the weight of the product 
D)  By the attractiveness of the product considering its features and durability 
E)  By the product's uniqueness relative to other similar products 
A)  By the price of the product 
B)  By the producer's reputation in the industry 
C)  By the weight of the product 
D)  By the attractiveness of the product considering its features and durability 
E)  By the product's uniqueness relative to other similar products

Question 18

OSCM is a functional field of business with clear line management responsibilities.

Accepted Answer

A) True 
 B)False

Question 19

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Accepted Answer

A) True 
 B)False

Question 20

Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.

Accepted Answer

A) True 
 B)False

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Managing customer touch points becomes a concern under current issues in OCSM when

A supply chain manager is an OSCM job while a purchasing manager is not.

Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.

The Goods-Services Continuum consists of which set of the following categories?

Automobiles and appliances are classified as "pure goods."

The term "value" refers to the relationship between quality and the price paid by the consumer.

Current issues in OSCM do not include:

Which of the following are not listed in the text as jobs in OSCM?

All other things remaining the same, if the revenue or sales decreases, asset turnover ratio will

Which of the following is not a characteristic that distinguishes services from goods?

A worker can be efficient without being effective.

The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.

Services are defined and evaluated as a package of features that affect the five senses.

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

When considering the concept of value, how is quality defined?

OSCM is a functional field of business with clear line management responsibilities.

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Quality Management and Six Sigma

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

Exam 1: Operations and Supply Chain Management

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Managing customer touch points becomes a concern under current issues in OCSM when

A supply chain manager is an OSCM job while a purchasing manager is not.

Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.

The Goods-Services Continuum consists of which set of the following categories?

Automobiles and appliances are classified as "pure goods."

The term "value" refers to the relationship between quality and the price paid by the consumer.

Current issues in OSCM do not include:

Which of the following are not listed in the text as jobs in OSCM?

All other things remaining the same, if the revenue or sales decreases, asset turnover ratio will

Which of the following is not a characteristic that distinguishes services from goods?

A worker can be efficient without being effective.

The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.

Services are defined and evaluated as a package of features that affect the five senses.

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

When considering the concept of value, how is quality defined?

OSCM is a functional field of business with clear line management responsibilities.

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Quality Management and Six Sigma

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters