Exam 1: Careers in the Automotive Industry

Electronic components have no moving parts.

Describe cooperative education.

Technician A says the shop foreman's primary job is to help technicians with difficult jobs. Technician B says the shop foreman is sometimes called the lead technician. Who is correct?

Repair shops are being discussed. Technician A says a franchise shop typically repairs all areas of the vehicle. Technician B says dealerships are typically owned by the car manufacturer. Who is correct?

Often, according to terms of the warranty, the owner of a new car must pay a deductible charge. The manufacturer pays for all repairs over the deductible amount.

Specialty technicians work on only one vehicle system, such as transmissions.

A technician who passes all eight basic ASE automotive certification tests is certified as a(n) ______.

In a large dealership, the service director oversees the operation of ______.

Service advisors are being discussed. Technician A says the service advisor serves as the liaison between the customer and the technician. Technician B says most shops use computers to generate repair orders and estimates, therefore having good computer skills is essential for a service advisor. Who is correct?