Exam 2: Workplace Skills

Technician A says getting ready for an interview should include learning about the company. Technician B says getting ready for an interview should include making a list of questions that might be asked. Who is correct?

Describe the flat rate system.

Quitting a job is being discussed. Technician A says to send a letter of resignation in the mail. Technician B says give two weeks notice. Who is correct?

Critical thinking is being discussed. Technician A says it is a way to evaluate something with bias. Technician B says good critical thinkers begin the process of problem solving by observation. Who is correct?

The meaning of words can be altered significantly by changing the ____________________ of your voice.

All of the following are considered soft skills EXCEPT:

All the following are employers' responsibilities EXCEPT:

Explain the commission system for paying technicians.

New rules and regulations, supervisors, fellow employees, vehicle systems, and vehicles are not considered potential sources of stress.

A job application is a legal document.

Which of the following would NOT make a good reference?

Technician A says to include references on a résumé. Technician B says to state that references are available upon request. Who is correct?

A résumé must be typewritten.

Diagnostic aids include ______.

Which of the following is NOT an employee responsibility?

Nonverbal communication includes body language and tone.

Working in an automotive facility requires communication with ____________________, ____________________, and ____________________.

Symptom-based diagnostic charts focus on a definition of the problem and offer a list of possible causes of the problem.

Technician A says a former employer or manager is not a good reference to put on your resume. Technician B says only people who work in the automotive service industry should be used as references. Who is correct?

Résumés are being discussed. Technician A says it is best to drop off a résumé in person. Technician B says to call back after three days to make sure they received it. Who is correct?