Exam 2: Workplace Skills

The withholding allowance certificate form is also called a ______.

The first step in a logical diagnostic approach is to ______.

When explaining a repair to a customer, you should always use precise and complex technical terms to impress the customer of your technical abilities.

Cover letters should be addressed to ______.

All the following demonstrate positive behaviors EXCEPT:

A(n) ____________________ is an honest appraisal of yourself and your career hopes.

A cover letter should have _____ paragraph(s).

Even if you've never had a job, you may still have skills to offer an employer.

All the following are considered technical skills EXCEPT:

A technician turns in 50 hours of work in a 40-hour workweek. He is being paid $20 per flat rate. How much is he actually making per hour?

A(n) ____________________ and ____________________ are considered personal marketing tools.

An automobile is usually one of the largest expenses a customer has.

A thank-you letter should be sent within _____ of an interview.

A reference can be anyone, including a family member.

Name three things that an employment plan should contain.

The same cover letter should be sent out to all potential employers.

Which of the following are considered part of effective communications?

All previous jobs should be listed on a résumé.

The flat rate system favors technicians who work in small shops.

Ideally, a résumé should be _____ pages long.