Exam 6: Recruiting, Motivating, and Keeping Quality Employees

In a study of stress in the accounting profession,_____ workers reported higher levels of stress than any other group.

The selection process is an HR function that:

The growing number of individuals who work at temporary or part-time jobs are known as _____ workers.

Orientation refers to the means by which employers introduce new employees to their jobs.

Its job _____ policy allows Superior Products' employees to move from one job to another on a systematic basis.

In Herzberg's two-factor theory,strong contributors to job satisfaction are called _____ factors.

At software maker SAS Institute,no one has ever been laid off because of an economic downturn.

You put a lot of effort into an assignment and get a C while your roommate,who put in less effort,gets a B+.According to the _____ theory of motivation,you're feeling that you've been treated unfairly relative to your roommate makes sense.

Jeff Craddock is a plant supervisor for Made Right Wood Products Inc., which makes both standardized and customized signs out of solid wood and wood veneers. Over the past few years, the firm has grown steadily and now employs more than 200 people working two shifts. Keeping employees motivated, however, is a constant challenge for both Craddock and production manager Marie Horowitz. Both try hard to apply motivational techniques that they learned in college, encountered in local workshops, and discovered during the course of on-the-job training. Made Right, it seems, has a higher percentage of single parents and older workers than the industry average, and that fact seems to be one of the problems: More workers ask for time off to do things with their children, and older employees visit a lot of doctors. As elsewhere, tardiness and absenteeism also cut into production efficiency. Craddock and Horowitz are once again rethinking possible approaches to employee motivation. -Four recent and well-qualified job hires have asked to cut back from 40 to 20 hours per week.Although Made Right typically hires part-time workers only during seasonal rush periods,Horowitz wants to accommodate these employees.What's her best option?

Labor-union density has steadily declined since the mid-1950s.

You are an airline steward for a major airline.You just learned that the airline will charge for food.In addition to serving meals,you will now have to collect payments from those buying their food onboard.What job redesign strategy has your company put into place?

Companies have found that involving employees in decisions encourages them to _____.

The process whereby Starbucks works to provide satisfying jobs,a positive work environment,and fair compensation and benefits is called human resource management (HRM).

According to hierarchy-of-needs theory,our highest need is for _____.

Expectancy theory focuses on our perceptions of how fairly we feel we're being treated relative to others.