Exam 6: Recruiting, Motivating, and Keeping Quality Employees

If you want to fill an opening from inside an organization,_____ would be a good recruitment method.

Under a policy of _____,the job of sales clerk might be expanded to include gift-wrapping and packaging items for shipment.

When conflict erupts between employees and employers,workers may be motivated to form a labor union.

Studies show that,when discussing performance with employees,many managers aren't likely to give _____.

At some companies,new mothers may get time off through _____ disability benefits.

_____ is the process of settling differences and establishing mutually agreeable conditions under which employees will work.

If a business decides to hire internally,LinkedIn and Facebook are good spots for posting ads.

Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge -Willowbend equipment handlers appear to be _____ workers.

Meetings to discuss performance tend to make managers appear _____.

If you're having personal problems,you might contact a(n)_____ specialist at your workplace

When a company downsizes,it lays off workers because revenues or profits are down.

Workers who are paid by the hour earn salaries.

Benefits are forms of compensation other than salaries.

Jeff Craddock is a plant supervisor for Made Right Wood Products Inc., which makes both standardized and customized signs out of solid wood and wood veneers. Over the past few years, the firm has grown steadily and now employs more than 200 people working two shifts. Keeping employees motivated, however, is a constant challenge for both Craddock and production manager Marie Horowitz. Both try hard to apply motivational techniques that they learned in college, encountered in local workshops, and discovered during the course of on-the-job training. Made Right, it seems, has a higher percentage of single parents and older workers than the industry average, and that fact seems to be one of the problems: More workers ask for time off to do things with their children, and older employees visit a lot of doctors. As elsewhere, tardiness and absenteeism also cut into production efficiency. Craddock and Horowitz are once again rethinking possible approaches to employee motivation. -When discussing performance with employees,Craddock and Horowitz could avoid a common mistake by providing _____.

_____ are forms of compensation other than salaries,hourly wages,or financial incentives.

Medical insurance is a legally required benefit that all companies must offer.

Which of the following is not true about young workers:

Most companies today strive for diverse workforces.

Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge -Willowbend management is not likely to use _____ as a method of motivate and train employees.

Convincing workers to _____ is _____ than it used to be.