Exam 6: Recruiting, Motivating, and Keeping Quality Employees

In a unionized company,when there's a discrepancy between what workers want and what management is willing to give,top executives step in as negotiators to bring the two sides together.

One effective strategy for improving employee retention is involving employees more deeply in decision making.

When a union declares a _____,workers walk away from their jobs and refuse to return until the issue at hand has been resolved.

Which of the following is a tactic available to union employees in resolving labor disputes?

Job enrichment is the policy of enhancing a job by adding tasks at similar skill levels.

Before managers can measure performance,they must meet with the employee.

Meetings to discuss performance tend to make managers appear judgmental rather than supportive.

Labor-union _____ has steadily _____ since the mid-1950s.

Psychologist _____ proposed that we're motivated by five unmet needs.

Many companies practice job redesign to make jobs more interesting and challenging.

According to the Great Places to Work Institute,employees say that the defining characteristic of a great company is:

Losing a job is what psychologists call a _____.

Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge -When Willowbend Tours was founded,the owners prepared a job _____ to identify the duties and activities involved in each position.

Starbucks uses strategic HR planning to assess whether its employees are satisfied with their jobs.

Under a _____ policy,you might choose to earn a three-day weekend by working ten hours a day for four days a week rather than working eight hours a day for five days a week.

Before managers can assess performance,they must specify criteria for measuring it.

Before on-the-job training begins at Bainbridge Industries,all new hires are introduced to their jobs through a process called _____.

Temporary work isn't very appealing primarily because _____.

When the Norwegian Dawn cruise ship pulls out of Boston harbor,it has a complete,fully trained crew to feed,entertain,and care for its passengers.Managing all of these tasks is a matter of _____.

Low turnover is particularly important in the _____ industry because it depends on service-oriented personnel to generate repeat business.