Question 1

According to the textbook, which of the following is the conventional "feminine" body language meant to achieve?

Accepted Answer

A)  occupation of minimal space 
B)  maximal height 
C)  the lightest colouring 
D)  the brightest colouring 
A)  occupation of minimal space 
B)  maximal height 
C)  the lightest colouring 
D)  the brightest colouring

Question 2

According to the textbook, what is the main cause of empathy?

Accepted Answer

A)  gender 
B)  religious conviction 
C)  socialization 
D)  practice of social interaction 
A)  gender 
B)  religious conviction 
C)  socialization 
D)  practice of social interaction

Question 3

Select a major social institution and demonstrate how interaction in that institution is based on domination, competition, and/or cooperation.

Accepted Answer

One major social institution where inter

Question 4

Mediated interaction refers to communication that uses technologies to send and receive messages.

Accepted Answer

A) True 
 B)False

Question 5

How do norms, roles, and statuses influence social interaction?

Accepted Answer

Norms, roles, and statuses all play a si

Question 6

How do organizations influence individual actions?

Accepted Answer

A)  by enabling them 
B)  by patterning them 
C)  by making them impossible 
D)  by ensuring their freedom 
A)  by enabling them 
B)  by patterning them 
C)  by making them impossible 
D)  by ensuring their freedom

Question 7

Harry and Ken are standing about one metre from each other. As seen through North American eyes, what is their relationship most likely to be?

Accepted Answer

A)  lovers 
B)  friends 
C)  colleagues 
D)  strangers 
A)  lovers 
B)  friends 
C)  colleagues 
D)  strangers

Question 8

According to the textbook, which of the following "building blocks" provide the structure for social interactions?

Accepted Answer

A)  statuses, emotions, and values 
B)  norms, number of people, and morals 
C)  roles, laws, and locations 
D)  statuses, roles, and norms 
A)  statuses, emotions, and values 
B)  norms, number of people, and morals 
C)  roles, laws, and locations 
D)  statuses, roles, and norms

Question 9

Define and give examples of role-making and role distancing.

Accepted Answer

Role-making and role distancing are two

Question 10

Carol works as a general floor manager in a high-end restaurant, ensuring that all customers are happy with the service and content by the end of their meals. What is she engaged in?

Accepted Answer

A)  emotion management 
B)  emotion distancing 
C)  emotion labour 
D)  emotion displacement 
A)  emotion management 
B)  emotion distancing 
C)  emotion labour 
D)  emotion displacement

Question 11

Some schools in the United States teach Ebonics, a variant of English spoken by African-Americans. Which concept best describes why Ebonics is not likely to become widely accepted?

Accepted Answer

A)  cultural standards 
B)  cultural scaffolding 
C)  racial standards 
D)  linguistic purity 
A)  cultural standards 
B)  cultural scaffolding 
C)  racial standards 
D)  linguistic purity

Question 12

Doctors at the hospital typically wear white lab coats and carry stethoscopes around their necks. What do sociologists call these objects?

Accepted Answer

A)  role sets 
B)  status cues 
C)  role performance 
D)  cultural scripts 
A)  role sets 
B)  status cues 
C)  role performance 
D)  cultural scripts

Question 13

What, beside language, do humans rely upon in order to understand cultural nuances and what may be appropriate in a given situation?

Accepted Answer

A)  their general impressions of the culture 
B)  nonverbal cues 
C)  the knowledge of the culture they learned in school 
D)  insider knowledge 
A)  their general impressions of the culture 
B)  nonverbal cues 
C)  the knowledge of the culture they learned in school 
D)  insider knowledge

Question 14

According to the textbook, which of the following is the principal determinant of a successful action?

Accepted Answer

A)  trust 
B)  fear 
C)  wealth 
D)  power 
A)  trust 
B)  fear 
C)  wealth 
D)  power

Question 15

Envy is the dominant emotion in systems of interaction based on domination.

Accepted Answer

A) True 
 B)False

Question 16

How is emotion management different from emotion labour?

Accepted Answer

A)  It is not paid. 
B)  It is exciting. 
C)  It is taught at business schools. 
D)  It is only performed by managers. 
A)  It is not paid. 
B)  It is exciting. 
C)  It is taught at business schools. 
D)  It is only performed by managers.

Question 17

Dramaturgy suggests that people act in particular ways in public that are different from how they act in private. What is the reason for these differences in behaviour?

Accepted Answer

A)  to practise impression management 
B)  to con people into believing they are something they are not 
C)  to make people more comfortable around them 
D)  to acquire more benefits at less of a cost 
A)  to practise impression management 
B)  to con people into believing they are something they are not 
C)  to make people more comfortable around them 
D)  to acquire more benefits at less of a cost

Question 18

Daniel and Sukumar are talking about where one can find the best deal on a brand of very expensive shoes. However, whenever Sukumar talks, Daniel either responds with "hmmmm" or does not respond at all, and then gives his opinion of the best stores. What is Daniel doing?

Accepted Answer

A)  He is attempting to be a good listener. 
B)  He is attempting to shift the conversation to another topic. 
C)  He is attempting to shift the conversation to himself. 
D)  He is attempting to provide emotional support. 
A)  He is attempting to be a good listener. 
B)  He is attempting to shift the conversation to another topic. 
C)  He is attempting to shift the conversation to himself. 
D)  He is attempting to provide emotional support.

Question 19

Instrumental communication involves sending messages that are a means to an end.

Accepted Answer

A) True 
 B)False

Question 20

Niamh is a waitress. She is serving lunch to customers when one of them asks, "Why don't you smile, honey?" What is the customer demanding from Niamh?

Accepted Answer

A)  role making 
B)  role management 
C)  emotion labour 
D)  emotion management 
A)  role making 
B)  role management 
C)  emotion labour 
D)  emotion management

Exam 5: Social Interaction

According to the textbook, which of the following is the conventional "feminine" body language meant to achieve?

According to the textbook, what is the main cause of empathy?

Select a major social institution and demonstrate how interaction in that institution is based on domination, competition, and/or cooperation.

Mediated interaction refers to communication that uses technologies to send and receive messages.

How do norms, roles, and statuses influence social interaction?

How do organizations influence individual actions?

Harry and Ken are standing about one metre from each other. As seen through North American eyes, what is their relationship most likely to be?

According to the textbook, which of the following "building blocks" provide the structure for social interactions?

Define and give examples of role-making and role distancing.

Carol works as a general floor manager in a high-end restaurant, ensuring that all customers are happy with the service and content by the end of their meals. What is she engaged in?

Some schools in the United States teach Ebonics, a variant of English spoken by African-Americans. Which concept best describes why Ebonics is not likely to become widely accepted?

Doctors at the hospital typically wear white lab coats and carry stethoscopes around their necks. What do sociologists call these objects?

What, beside language, do humans rely upon in order to understand cultural nuances and what may be appropriate in a given situation?

According to the textbook, which of the following is the principal determinant of a successful action?

Envy is the dominant emotion in systems of interaction based on domination.

How is emotion management different from emotion labour?

Dramaturgy suggests that people act in particular ways in public that are different from how they act in private. What is the reason for these differences in behaviour?

Daniel and Sukumar are talking about where one can find the best deal on a brand of very expensive shoes. However, whenever Sukumar talks, Daniel either responds with "hmmmm" or does not respond at all, and then gives his opinion of the best stores. What is Daniel doing?

Instrumental communication involves sending messages that are a means to an end.

Niamh is a waitress. She is serving lunch to customers when one of them asks, "Why don't you smile, honey?" What is the customer demanding from Niamh?

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