Question 1

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
-​A virus can be transmitted through email

Accepted Answer

A) ​Pro 
B) ​Con 
A) ​Pro 
B) ​Con

Question 2

Match each part of speech with its definition.
-Word or word group that expresses action or a state of being

Accepted Answer

A) noun 
B) pronoun 
C) verb 
D) adjective 
E) adverb
F)preposition
G)conjunction
H)interjection 
A) noun 
B) pronoun 
C) verb 
D) adjective 
E) adverb
F)preposition
G)conjunction
H)interjection

Question 3

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
-​The volume of emails received can result in information overload

Accepted Answer

A) ​Pro 
B) ​Con 
A) ​Pro 
B) ​Con

Question 4

Match each part of speech with its definition.
-Word that describes,limits,or restricts a noun or pronoun

Accepted Answer

A) noun 
B) pronoun 
C) verb 
D) adjective 
E) adverb
F)preposition
G)conjunction
H)interjection 
A) noun 
B) pronoun 
C) verb 
D) adjective 
E) adverb
F)preposition
G)conjunction
H)interjection

Question 5

Match each component of a business letter with its definition.
-Writer's title,if appropriate

Accepted Answer

A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc 
A) letterhead 
B) dateline 
C) inside address 
D) salutation 
E) reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 6

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
-​An informal,memo-style communication that is usually specific to one concern

Accepted Answer

A) ​interoffice communication 
B) personal letters 
C) ​professional letters 
D) form letters and templates 
E) information sheets (patient education)​
F)​email
G)​informal notes 
A) ​interoffice communication 
B) personal letters 
C) ​professional letters 
D) form letters and templates 
E) information sheets (patient education)​
F)​email
G)​informal notes

Question 7

Match each punctuation mark with its usage.
-Used when omitting a word,phrase,line,paragraph,or more from a quoted passage

Accepted Answer

A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks 
A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 8

A form letter would not be appropriate for:

Accepted Answer

A)  outlining an accident victim's injuries 
B)  office visit verifications 
C)  athletic participation approvals 
D)  delinquent account reminders 
A)  outlining an accident victim's injuries 
B)  office visit verifications 
C)  athletic participation approvals 
D)  delinquent account reminders

Question 9

Match each punctuation mark with its usage.
-Placed after every direct question

Accepted Answer

A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks 
A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 10

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
-​Referrals,consultations,annual examination reminders,collection letters,school and work releases,suppliers of equipment and materials,and other correspondence necessary to the office operation

Accepted Answer

A) ​interoffice communication 
B) personal letters 
C) ​professional letters 
D) form letters and templates 
E) information sheets (patient education)​
F)​email
G)​informal notes 
A) ​interoffice communication 
B) personal letters 
C) ​professional letters 
D) form letters and templates 
E) information sheets (patient education)​
F)​email
G)​informal notes

Question 11

When using the three-read system of proofreading,which of the following do you check for first?

Accepted Answer

A)  errors in composition 
B)  spelling errors 
C)  punctuation errors 
D)  errors in grammar 
A)  errors in composition 
B)  spelling errors 
C)  punctuation errors 
D)  errors in grammar

Question 12

Match each punctuation mark with its usage.
-Placed at the end of a statement

Accepted Answer

A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks 
A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 13

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
-​Far more likely to be misinterpreted than if you were to have those same communications face-to-face

Accepted Answer

A) ​Pro 
B) ​Con 
A) ​Pro 
B) ​Con

Question 14

How many sheets of paper are in a ream?

Accepted Answer

A)  100 
B)  500 
C)  1000 
D)  2000 
A)  100 
B)  500 
C)  1000 
D)  2000

Question 15

Match each punctuation mark with its usage.
-Used to enclose matter apart from the main thought

Accepted Answer

A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks 
A) apostrophe 
B) colon 
C) comma 
D) ellipsis 
E) exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 16

Which mail service is used to ensure that mail is delivered only to a specific addressee or an authorized agent of the addressee?

Accepted Answer

A)  return receipt 
B)  COD 
C)  restricted delivery 
D)  certified mail 
A)  return receipt 
B)  COD 
C)  restricted delivery 
D)  certified mail

Exam 23: Written Communications

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email. -​A virus can be transmitted through email

Match each part of speech with its definition. -Word or word group that expresses action or a state of being

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email. -​The volume of emails received can result in information overload

Match each part of speech with its definition. -Word that describes,limits,or restricts a noun or pronoun

Match each component of a business letter with its definition. -Writer's title,if appropriate

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once. -​An informal,memo-style communication that is usually specific to one concern

Match each punctuation mark with its usage. -Used when omitting a word,phrase,line,paragraph,or more from a quoted passage

A form letter would not be appropriate for:

Match each punctuation mark with its usage. -Placed after every direct question

When using the three-read system of proofreading,which of the following do you check for first?

Match each punctuation mark with its usage. -Placed at the end of a statement

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email. -​Far more likely to be misinterpreted than if you were to have those same communications face-to-face

How many sheets of paper are in a ream?

Match each punctuation mark with its usage. -Used to enclose matter apart from the main thought

Which mail service is used to ensure that mail is delivered only to a specific addressee or an authorized agent of the addressee?

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Filters

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email. -A virus can be transmitted through email

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email. -The volume of emails received can result in information overload

Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once. -An informal,memo-style communication that is usually specific to one concern

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email. -Far more likely to be misinterpreted than if you were to have those same communications face-to-face