Exam 7: Management and Leadership

________ is the management function of creating a vision for the organization and guiding, training, coaching, and motivating employees to help achieve the goals and objectives of the organization.

Managers in progressive firms of all kinds tend to be friendly, and treat employees as partners.

________ are units within an organization that receive services from other units within the organization.

________ is choosing among two or more alternatives.

A chief operating officer (COO) would be classified as part of a firm's

Which of the following should form the foundation of a firm's control system?

Top management is also known as first-line management because it deals with key managerial decisions on a priority basis.

________ involves setting the organization's vision, goals, and objectives.

________ is the management function that involves setting goals, strategies, and tactics for achieving the organization's goals and objectives.

Amari is the project manager for a team of experienced and creative programmers at Game Guys, Inc., a popular games developer. Since the team members are bright, creative, and highly motivated, Amari brainstorms basic ideas with her group, then allows the programmers a great deal of freedom to do what it takes to reach the agreed-upon objectives. Amari is using a free-rein leadership style.

PMI is a problem-solving technique that involves listing pluses, minuses, and implications.

Progressive managers consider planning to be of little importance in today's rapidly changing business environment.

While goals are measurable, objectives are not.

Sierra is a manager at a nationwide retail chain. Each morning she determines the order in which store projects are performed; she sets work schedules for employees and standards that must be met. These activities suggest that Sierra is involved in operational planning.

One difference between managers and leaders is that

Without clear standards, the control process is impossible to implement.

What is the purpose of the SWOT analysis? What types of information does this analysis provide?

Which of the following statements has resulted in changes in the role of management?

Today's progressive organizations are designed around the needs of the customer. The idea is to organize systems to be responsive to customer needs.

There is no single leadership style that works best in all situations.