Exam 7: Management and Leadership

Poppy is a sales manager for Shimmer Sisters Cosmetics. She told her team she expects each of them to increase their customer interactions by at least 5% in the next month. Poppy has set a(n)

Genna Raiter, the president and CEO of Car Keepers Garage, has asked several of her managers and employees to help establish a statement to outline the fundamental purposes of their company. The result of this effort is likely to be a document known as a(n)

Which of the following persons is most likely to be involved in strategic planning?

Leighton has spent the last two hours going over customer surveys to see how well her company is achieving its goal of improving overall customer satisfaction. Leighton's efforts are an example of the controlling function of management.

Good leaders motivate workers and create the environment for workers to motivate themselves.

The amount of data gathered has grown so much that the term big data is used to describe the vast amount of information available.

Contingency planning involves developing alternative courses of action to be used if the primary plans do not achieve the desired results.

Knowledge management involves finding the right information, keeping the information accessible, and making the information known to everyone in the firm.

The traits used by autocratic leaders include warmth, friendliness, and understanding.

Managers who listen to their subordinates and allow them to participate in decision making are using the ________ style of leadership.

Human relations skills include those associated with leadership, coaching, morale building, and supportiveness.

The further up the managerial ladder a person moves, the ________ his or her original job skills become.

Setting contingency plans in an organization is considered very important today mainly because

The ________ style of leadership is characterized by making managerial decisions without consulting others.

Two of the key components of the control process are setting clear performance standards and communicating results and deviations to the employees involved.

________ is concerned with finding the right information and making that information accessible and understood by everyone in an organization.

Branch and plant managers and division heads are classified as first-line managers.

Recently, a senior software engineer complained that his boss was always in the command and control mode: "He doesn't trust us to make the right decision!" The boss rarely took the advice of his employees. There were occasions when productivity was hampered because he chose to do things only his way. Referring to leadership styles, this would best be described as

Although top managers most often possess these skills, they usually make less use of ________ skills than supervisory managers.

As a manager, two of Summer's greatest strengths are her ability to clearly communicate goals and her ability to guide, coach, and motivate her employees. Based on these strengths, ________ is a management function that Summer is likely to be good at performing.