Question 1

When performing conflict management, an important first step to _______.

Accepted Answer

A)  define the conflict 
B)  set the stage 
C)  empathize 
D)  focus on the present 
A)  define the conflict 
B)  set the stage 
C)  empathize 
D)  focus on the present B

Question 2

An advantage of conflict is that it forces you to examine a problem and work toward a potential solution.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is the most common source of conflict for couples?

Accepted Answer

A)  social issues such as parents, politics, and personal values 
B)  personal flaw issues such as drinking or personal grooming 
C)  intimacy issues such as affection and sex 
D)  distrust issues such as previous lovers and lying 
A)  social issues such as parents, politics, and personal values 
B)  personal flaw issues such as drinking or personal grooming 
C)  intimacy issues such as affection and sex 
D)  distrust issues such as previous lovers and lying C

Question 4

When Linda and Karen argue, Linda usually starts crying and claims she feels sick. What unproductive strategy is Linda using?

Accepted Answer

A)  blame 
B)  gunnysacking 
C)  hitting below the belt 
D)  silencers 
A)  blame 
B)  gunnysacking 
C)  hitting below the belt 
D)  silencers

Question 5

Which of the following scenarios is an example of a relationship conflict?

Accepted Answer

A)  Since he moved back home, Allan does not think he should have to abide by his parent's rules. However, his parents think, "It is our house so you follow our rules." 
B)  Barrett is angry because he thought he should have been given longer to take his exam. 
C)  Elizabeth and Arnold disagree over which new car to buy. 
D)  Stephen believes the best way to make out the work schedule is by seniority, while his supervisor uses a rotating schedule. 
A)  Since he moved back home, Allan does not think he should have to abide by his parent's rules. However, his parents think, "It is our house so you follow our rules." 
B)  Barrett is angry because he thought he should have been given longer to take his exam. 
C)  Elizabeth and Arnold disagree over which new car to buy. 
D)  Stephen believes the best way to make out the work schedule is by seniority, while his supervisor uses a rotating schedule.

Question 6

Conflict styles are influenced by a variety of factors, including goals, personality, family history, and emotional state.

Accepted Answer

A) True 
 B)False

Question 7

Richard gives in to his girlfriend when they fight just to keep peace in the relationship. He is engaging in the compromising style of conflict management.

Accepted Answer

A) True 
 B)False

Question 8

According to the text, the _______ the relationship, the _______ the conflict.

Accepted Answer

A)  more important; more important 
B)  more important; less important 
C)  less important; more important 
D)  less important; less important 
A)  more important; more important 
B)  more important; less important 
C)  less important; more important 
D)  less important; less important

Question 9

According to critical thinking pioneer, Edward deBono, which "thinking hat" asks you to become a devil's advocate when trying to solve a conflict?

Accepted Answer

A)  the negative argument hat 
B)  the fact hat 
C)  the control of thinking hat 
D)  the central negative hat 
A)  the negative argument hat 
B)  the fact hat 
C)  the control of thinking hat 
D)  the central negative hat

Question 10

When performing conflict management, it is important to identify your _______.

Accepted Answer

A)  net worth 
B)  benefits 
C)  costs and rewards 
D)  goals 
A)  net worth 
B)  benefits 
C)  costs and rewards 
D)  goals

Question 11

Eula is willing to speak up when she feels like she has a point to make and is defending a cause she believes in. Eula is exemplifying _______.

Accepted Answer

A)  assertiveness 
B)  argumentativeness 
C)  aggressiveness 
D)  extroversion 
A)  assertiveness 
B)  argumentativeness 
C)  aggressiveness 
D)  extroversion

Question 12

_______ is a quality to be cultivated, rather than avoided.

Accepted Answer

A)  Verbal aggressiveness 
B)  Passive aggressiveness 
C)  Beltlining 
D)  Argumentativeness 
A)  Verbal aggressiveness 
B)  Passive aggressiveness 
C)  Beltlining 
D)  Argumentativeness

Question 13

Conflict can have both positive and negative effects. Discuss two positive and two negative effects of conflict, based on the book and your personal experiences.

Accepted Answer

Positive effects include forcing you to

Question 14

Conflict can lead to increased negative feelings.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is the most common cause of workplace conflict?

Accepted Answer

A)  executive responsibility and coordination 
B)  grapevine rumors 
C)  allocation of resources 
D)  personality clashes 
A)  executive responsibility and coordination 
B)  grapevine rumors 
C)  allocation of resources 
D)  personality clashes

Question 16

Beth and Ricky have been arguing over what type of wedding to plan. Ricky wants a large, traditional wedding, while Beth prefers an intimate gathering of a few family members and friends. Using the conflict management stages presented in the text, explain the process they can follow to help resolve their conflict.

Accepted Answer

For the most part, students should know

Question 17

The first step in managing conflict is to define the conflict.

Accepted Answer

A) True 
 B)False

Question 18

Anna is against the idea of putting her mother in a nursing home so she changes the subject when her brother brings it up. This is an example of the _______ conflict style.

Accepted Answer

A)  accommodating 
B)  competing 
C)  avoiding 
D)  compromising 
A)  accommodating 
B)  competing 
C)  avoiding 
D)  compromising

Question 19

Whenever he engages in conflict, Terrill starts yelling, which prevents his partner from responding constructively. This is an example of the using (a) _______.

Accepted Answer

A)  gunnysacking 
B)  silencer 
C)  beltlining 
D)  catastrophizing 
A)  gunnysacking 
B)  silencer 
C)  beltlining 
D)  catastrophizing

Question 20

Which "thinking hat" helps you analyze what you are doing?

Accepted Answer

A)  the control of thinking hat 
B)  the creative new idea hat 
C)  the fact hat 
D)  the positive benefits hat 
A)  the control of thinking hat 
B)  the creative new idea hat 
C)  the fact hat 
D)  the positive benefits hat

When performing conflict management, an important first step to _______.

An advantage of conflict is that it forces you to examine a problem and work toward a potential solution.

Which of the following is the most common source of conflict for couples?

When Linda and Karen argue, Linda usually starts crying and claims she feels sick. What unproductive strategy is Linda using?

Which of the following scenarios is an example of a relationship conflict?

Conflict styles are influenced by a variety of factors, including goals, personality, family history, and emotional state.

Richard gives in to his girlfriend when they fight just to keep peace in the relationship. He is engaging in the compromising style of conflict management.

According to the text, the _ the relationship, the _ the conflict.

According to critical thinking pioneer, Edward deBono, which "thinking hat" asks you to become a devil's advocate when trying to solve a conflict?

When performing conflict management, it is important to identify your _______.

Eula is willing to speak up when she feels like she has a point to make and is defending a cause she believes in. Eula is exemplifying _______.

_______ is a quality to be cultivated, rather than avoided.

Conflict can have both positive and negative effects. Discuss two positive and two negative effects of conflict, based on the book and your personal experiences.

Conflict can lead to increased negative feelings.

Which of the following is the most common cause of workplace conflict?

The first step in managing conflict is to define the conflict.

Anna is against the idea of putting her mother in a nursing home so she changes the subject when her brother brings it up. This is an example of the _______ conflict style.

Whenever he engages in conflict, Terrill starts yelling, which prevents his partner from responding constructively. This is an example of the using (a) _______.

Which "thinking hat" helps you analyze what you are doing?

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception of the Self and Others in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Listening in Interpersonal Communication

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories, and Communication

Interpersonal Relationship Types

Interpersonal Power and Influence

Filters

Exam 11: Interpersonal Conflict and Conflict Management

When performing conflict management, an important first step to _______.

An advantage of conflict is that it forces you to examine a problem and work toward a potential solution.

Which of the following is the most common source of conflict for couples?

When Linda and Karen argue, Linda usually starts crying and claims she feels sick. What unproductive strategy is Linda using?

Which of the following scenarios is an example of a relationship conflict?

Conflict styles are influenced by a variety of factors, including goals, personality, family history, and emotional state.

Richard gives in to his girlfriend when they fight just to keep peace in the relationship. He is engaging in the compromising style of conflict management.

According to the text, the _______ the relationship, the _______ the conflict.

According to critical thinking pioneer, Edward deBono, which "thinking hat" asks you to become a devil's advocate when trying to solve a conflict?

When performing conflict management, it is important to identify your _______.

Eula is willing to speak up when she feels like she has a point to make and is defending a cause she believes in. Eula is exemplifying _______.

_______ is a quality to be cultivated, rather than avoided.

Conflict can have both positive and negative effects. Discuss two positive and two negative effects of conflict, based on the book and your personal experiences.

Conflict can lead to increased negative feelings.

Which of the following is the most common cause of workplace conflict?

The first step in managing conflict is to define the conflict.

Anna is against the idea of putting her mother in a nursing home so she changes the subject when her brother brings it up. This is an example of the _______ conflict style.

Whenever he engages in conflict, Terrill starts yelling, which prevents his partner from responding constructively. This is an example of the using (a) _______.

Which "thinking hat" helps you analyze what you are doing?

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception of the Self and Others in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Listening in Interpersonal Communication

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories, and Communication

Interpersonal Relationship Types

Interpersonal Power and Influence

Filters

According to the text, the _ the relationship, the _ the conflict.