Question 1

Research shows that only about 20% of married and single couples experience violence in their relationships.

Accepted Answer

A) True 
 B)False

Question 2

Avoiding statements that include "should" or "ought to" is a suggestion in the text for communicating with _______.

Accepted Answer

A)  equality 
B)  avoidance 
C)  tolerance 
D)  argumentativeness 
A)  equality 
B)  avoidance 
C)  tolerance 
D)  argumentativeness

Question 3

Research shows that men are more likely to withdraw from a conflict situation than women.

Accepted Answer

A) True 
 B)False

Question 4

The "control of thinking hat" helps you take control of the conflict from the other person.

Accepted Answer

A) True 
 B)False

Question 5

You can avoid interpersonal conflict if you communicate effectively.

Accepted Answer

A) True 
 B)False

Question 6

_______ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

Accepted Answer

A)  Face-detracting 
B)  Verbal argumentativeness 
C)  Verbal aggressiveness 
D)  Force 
A)  Face-detracting 
B)  Verbal argumentativeness 
C)  Verbal aggressiveness 
D)  Force

Question 7

Aggressiveness is destructive, while argumentativeness is constructive.

Accepted Answer

A) True 
 B)False

Question 8

Hammering away at your own point of view until the other person gives in is called gunnysacking.

Accepted Answer

A) True 
 B)False

Question 9

Interpersonal conflict occurs when people are mutually aware that their goals are incompatible, perceive each other as interfering with the attainment of their own goals, and _______.

Accepted Answer

A)  have an unhealthy relationship 
B)  are in a workplace setting 
C)  are interdependent 
D)  have had previous experience with conflict 
A)  have an unhealthy relationship 
B)  are in a workplace setting 
C)  are interdependent 
D)  have had previous experience with conflict

Question 10

According to one study on violence and force, what percentage of married people experienced physical and symbolic violence?

Accepted Answer

A)  10% 
B)  30% 
C)  50% 
D)  70% 
A)  10% 
B)  30% 
C)  50% 
D)  70%

Question 11

When Sue and Chris argue, Sue's strategy is to bring up Chris's previous failures and indiscretions to ignore the problem at hand. Sue's behavior is best described as _______.

Accepted Answer

A)  face-detracting 
B)  a silencer 
C)  gunnysacking 
D)  blame 
A)  face-detracting 
B)  a silencer 
C)  gunnysacking 
D)  blame

Question 12

_______ conflict centers on objects, events, and persons in the world that are usually external to the people involved, and include the millions of issues they argue about every day.

Accepted Answer

A)  Content 
B)  Relationship 
C)  Factual 
D)  Inferential 
A)  Content 
B)  Relationship 
C)  Factual 
D)  Inferential

Question 13

Andrea is confused about the difference between argumentativeness and verbal aggressiveness. Her perception has always been that being argumentative was negative. Explain the difference between the two concepts and how argumentativeness is a positive trait.

Accepted Answer

Assertiveness is positive because it lea

Question 14

Argumentativeness is the same as aggressiveness.

Accepted Answer

A) True 
 B)False

Question 15

_______ is the most popular tactic of verbal aggressiveness for its effectiveness in inflicting psychological pain.

Accepted Answer

A)  Hostility 
B)  Argumentativeness 
C)  Loss of credibility 
D)  Character attack 
A)  Hostility 
B)  Argumentativeness 
C)  Loss of credibility 
D)  Character attack

Question 16

Members of _______ cultures avoid conflict more.

Accepted Answer

A)  individualist 
B)  low power distance 
C)  collectivist 
D)  low context 
A)  individualist 
B)  low power distance 
C)  collectivist 
D)  low context

Question 17

The nature of Japanese conflict is viewed in terms of _______.

Accepted Answer

A)  compromise 
B)  collaboration 
C)  competition 
D)  avoidance 
A)  compromise 
B)  collaboration 
C)  competition 
D)  avoidance

Question 18

Marie and Stephen were trying to decide which movie to go to-the new James Bond film or the new horror flick. They decide to go to the Bond film tonight and see the horror film next week. This is an example of _______.

Accepted Answer

A)  competing 
B)  avoiding 
C)  accommodating 
D)  compromising 
A)  competing 
B)  avoiding 
C)  accommodating 
D)  compromising

Question 19

_______ techniques help the other person maintain a positive image.

Accepted Answer

A)  Face-detracting 
B)  Face-enhancing 
C)  Avoidance 
D)  Gunnysacking 
A)  Face-detracting 
B)  Face-enhancing 
C)  Avoidance 
D)  Gunnysacking

Question 20

Empathy refers to an attitude or approach that treats each person as an important and vital contributor to the interaction.

Accepted Answer

A) True 
 B)False

Research shows that only about 20% of married and single couples experience violence in their relationships.

Avoiding statements that include "should" or "ought to" is a suggestion in the text for communicating with _______.

Research shows that men are more likely to withdraw from a conflict situation than women.

The "control of thinking hat" helps you take control of the conflict from the other person.

You can avoid interpersonal conflict if you communicate effectively.

_______ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

Aggressiveness is destructive, while argumentativeness is constructive.

Hammering away at your own point of view until the other person gives in is called gunnysacking.

Interpersonal conflict occurs when people are mutually aware that their goals are incompatible, perceive each other as interfering with the attainment of their own goals, and _______.

According to one study on violence and force, what percentage of married people experienced physical and symbolic violence?

When Sue and Chris argue, Sue's strategy is to bring up Chris's previous failures and indiscretions to ignore the problem at hand. Sue's behavior is best described as _______.

_______ conflict centers on objects, events, and persons in the world that are usually external to the people involved, and include the millions of issues they argue about every day.

Andrea is confused about the difference between argumentativeness and verbal aggressiveness. Her perception has always been that being argumentative was negative. Explain the difference between the two concepts and how argumentativeness is a positive trait.

Argumentativeness is the same as aggressiveness.

_______ is the most popular tactic of verbal aggressiveness for its effectiveness in inflicting psychological pain.

Members of _______ cultures avoid conflict more.

The nature of Japanese conflict is viewed in terms of _______.

Marie and Stephen were trying to decide which movie to go to-the new James Bond film or the new horror flick. They decide to go to the Bond film tonight and see the horror film next week. This is an example of _______.

_______ techniques help the other person maintain a positive image.

Empathy refers to an attitude or approach that treats each person as an important and vital contributor to the interaction.

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception of the Self and Others in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Listening in Interpersonal Communication

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories, and Communication

Interpersonal Relationship Types

Interpersonal Power and Influence

Filters

Exam 11: Interpersonal Conflict and Conflict Management

Research shows that only about 20% of married and single couples experience violence in their relationships.

Avoiding statements that include "should" or "ought to" is a suggestion in the text for communicating with _______.

Research shows that men are more likely to withdraw from a conflict situation than women.

The "control of thinking hat" helps you take control of the conflict from the other person.

You can avoid interpersonal conflict if you communicate effectively.

_______ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

Aggressiveness is destructive, while argumentativeness is constructive.

Hammering away at your own point of view until the other person gives in is called gunnysacking.

Interpersonal conflict occurs when people are mutually aware that their goals are incompatible, perceive each other as interfering with the attainment of their own goals, and _______.

According to one study on violence and force, what percentage of married people experienced physical and symbolic violence?

When Sue and Chris argue, Sue's strategy is to bring up Chris's previous failures and indiscretions to ignore the problem at hand. Sue's behavior is best described as _______.

_______ conflict centers on objects, events, and persons in the world that are usually external to the people involved, and include the millions of issues they argue about every day.

Andrea is confused about the difference between argumentativeness and verbal aggressiveness. Her perception has always been that being argumentative was negative. Explain the difference between the two concepts and how argumentativeness is a positive trait.

Argumentativeness is the same as aggressiveness.

_______ is the most popular tactic of verbal aggressiveness for its effectiveness in inflicting psychological pain.

Members of _______ cultures avoid conflict more.

The nature of Japanese conflict is viewed in terms of _______.

Marie and Stephen were trying to decide which movie to go to-the new James Bond film or the new horror flick. They decide to go to the Bond film tonight and see the horror film next week. This is an example of _______.

_______ techniques help the other person maintain a positive image.

Empathy refers to an attitude or approach that treats each person as an important and vital contributor to the interaction.

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception of the Self and Others in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Listening in Interpersonal Communication

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories, and Communication

Interpersonal Relationship Types

Interpersonal Power and Influence

Filters