Question 1

_______ conflicts are often hidden and disguised as _______ conflicts.

Accepted Answer

A)  Content; inferential 
B)  Money; relationship 
C)  Content; money 
D)  Relationship; content 
A)  Content; inferential 
B)  Money; relationship 
C)  Content; money 
D)  Relationship; content

Question 2

Conflict takes place between two independent people.

Accepted Answer

A) True 
 B)False

Question 3

Bob views conflicts with his wife as "I win/ you lose" situations. This is indicative of the authoritarian style of conflict management.

Accepted Answer

A) True 
 B)False

Question 4

In the first stage of conflict management you should examine possible solutions.

Accepted Answer

A) True 
 B)False

Question 5

The_______ style of conflict management represents great concern for your own needs and desires and little concern for the needs and desires of others.

Accepted Answer

A)  avoiding 
B)  competing 
C)  accommodating 
D)  collaborating 
A)  avoiding 
B)  competing 
C)  accommodating 
D)  collaborating

Question 6

Conflict is a sign of a deeply troubled relationship.

Accepted Answer

A) True 
 B)False

Question 7

Jerry's style of conflict is to shrink away from any argument, change the topic when the argument is brought up, and withdraw from the scene either physically or psychologically. This is known as the _______ style.

Accepted Answer

A)  accommodating 
B)  competing 
C)  avoiding 
D)  collaborating 
A)  accommodating 
B)  competing 
C)  avoiding 
D)  collaborating

Question 8

Explain the differences between face-attacking strategies and face-enhancing strategies, then discuss the different methods of face-attacking. Include examples in your response.

Accepted Answer

Face-attacking strategies are those that

Question 9

Which of the following scenarios best represents communicating with equality?

Accepted Answer

A)  "You really should call your mother more often." 
B)  "Go grab the kids from soccer practice." 
C)  Janice interrupts Phil during a conflict. 
D)  "I understand what you are saying, but I have to work late twice a month." 
A)  "You really should call your mother more often." 
B)  "Go grab the kids from soccer practice." 
C)  Janice interrupts Phil during a conflict. 
D)  "I understand what you are saying, but I have to work late twice a month."

Question 10

In some Asian and Hispanic cultures, abuse remains unreported because _______.

Accepted Answer

A)  verbal aggressiveness is culturally rewarded 
B)  they have roots in Indian culture 
C)  they fear embarrassing the family 
D)  there is deep distrust of authority 
A)  verbal aggressiveness is culturally rewarded 
B)  they have roots in Indian culture 
C)  they fear embarrassing the family 
D)  there is deep distrust of authority

Question 11

Refusing to discuss the conflict and listen to the other person's point of view is a form of _______.

Accepted Answer

A)  nonnegotiation 
B)  gunnysacking 
C)  force 
D)  silencers 
A)  nonnegotiation 
B)  gunnysacking 
C)  force 
D)  silencers

Question 12

One study found that, generally, people are more positive in dealing with conflict _______ than _______.

Accepted Answer

A)  at home; at the office 
B)  at the office; at home 
C)  face-to-face; online 
D)  online; face-to-face 
A)  at home; at the office 
B)  at the office; at home 
C)  face-to-face; online 
D)  online; face-to-face

Question 13

You want to spend Christmas at home this year while your partner wants to spend it with his or her parents 500 miles away. Using the 5 conflict styles, describe different ways to manage this conflict. Which one do you think is the most productive?

Accepted Answer

Answers should inclu

Question 14

Crying is an example of a silencer.

Accepted Answer

A) True 
 B)False

Question 15

Which is the ideal style of conflict?

Accepted Answer

A)  competing 
B)  avoiding 
C)  accommodating 
D)  collaborating 
A)  competing 
B)  avoiding 
C)  accommodating 
D)  collaborating

Question 16

In Asian and Hispanic cultures, the fear of losing face may keep people from reporting abuse.

Accepted Answer

A) True 
 B)False

Question 17

The final step in the conflict management process is _______.

Accepted Answer

A)  act on the chosen choice 
B)  wrap it up 
C)  evaluate your choice 
D)  accept or reject the choice 
A)  act on the chosen choice 
B)  wrap it up 
C)  evaluate your choice 
D)  accept or reject the choice

Question 18

Physical flight, falling asleep, or just mentally withdrawing are all examples of _______.

Accepted Answer

A)  avoidance 
B)  redefinition 
C)  empathy 
D)  gunnysacking 
A)  avoidance 
B)  redefinition 
C)  empathy 
D)  gunnysacking

Question 19

When you say something to someone that you know will really hurt them, you are engaging in beltlining.

Accepted Answer

A) True 
 B)False

Question 20

Devauris did not want to take on another Saturday shift, but he did not want to cause trouble with his supervisor, so he said yes. This is an example of the _______ conflict style.

Accepted Answer

A)  accommodating 
B)  avoiding 
C)  collaborating 
D)  compromising 
A)  accommodating 
B)  avoiding 
C)  collaborating 
D)  compromising

_ conflicts are often hidden and disguised as _ conflicts.

Conflict takes place between two independent people.

Bob views conflicts with his wife as "I win/ you lose" situations. This is indicative of the authoritarian style of conflict management.

In the first stage of conflict management you should examine possible solutions.

The_______ style of conflict management represents great concern for your own needs and desires and little concern for the needs and desires of others.

Conflict is a sign of a deeply troubled relationship.

Jerry's style of conflict is to shrink away from any argument, change the topic when the argument is brought up, and withdraw from the scene either physically or psychologically. This is known as the _______ style.

Explain the differences between face-attacking strategies and face-enhancing strategies, then discuss the different methods of face-attacking. Include examples in your response.

Which of the following scenarios best represents communicating with equality?

In some Asian and Hispanic cultures, abuse remains unreported because _______.

Refusing to discuss the conflict and listen to the other person's point of view is a form of _______.

One study found that, generally, people are more positive in dealing with conflict _ than _.

You want to spend Christmas at home this year while your partner wants to spend it with his or her parents 500 miles away. Using the 5 conflict styles, describe different ways to manage this conflict. Which one do you think is the most productive?

Crying is an example of a silencer.

Which is the ideal style of conflict?

In Asian and Hispanic cultures, the fear of losing face may keep people from reporting abuse.

The final step in the conflict management process is _______.

Physical flight, falling asleep, or just mentally withdrawing are all examples of _______.

When you say something to someone that you know will really hurt them, you are engaging in beltlining.

Devauris did not want to take on another Saturday shift, but he did not want to cause trouble with his supervisor, so he said yes. This is an example of the _______ conflict style.

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception of the Self and Others in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Listening in Interpersonal Communication

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories, and Communication

Interpersonal Relationship Types

Interpersonal Power and Influence

Filters

Exam 11: Interpersonal Conflict and Conflict Management

_______ conflicts are often hidden and disguised as _______ conflicts.

Conflict takes place between two independent people.

Bob views conflicts with his wife as "I win/ you lose" situations. This is indicative of the authoritarian style of conflict management.

In the first stage of conflict management you should examine possible solutions.

The_______ style of conflict management represents great concern for your own needs and desires and little concern for the needs and desires of others.

Conflict is a sign of a deeply troubled relationship.

Jerry's style of conflict is to shrink away from any argument, change the topic when the argument is brought up, and withdraw from the scene either physically or psychologically. This is known as the _______ style.

Explain the differences between face-attacking strategies and face-enhancing strategies, then discuss the different methods of face-attacking. Include examples in your response.

Which of the following scenarios best represents communicating with equality?

In some Asian and Hispanic cultures, abuse remains unreported because _______.

Refusing to discuss the conflict and listen to the other person's point of view is a form of _______.

One study found that, generally, people are more positive in dealing with conflict _______ than _______.

You want to spend Christmas at home this year while your partner wants to spend it with his or her parents 500 miles away. Using the 5 conflict styles, describe different ways to manage this conflict. Which one do you think is the most productive?

Crying is an example of a silencer.

Which is the ideal style of conflict?

In Asian and Hispanic cultures, the fear of losing face may keep people from reporting abuse.

The final step in the conflict management process is _______.

Physical flight, falling asleep, or just mentally withdrawing are all examples of _______.

When you say something to someone that you know will really hurt them, you are engaging in beltlining.

Devauris did not want to take on another Saturday shift, but he did not want to cause trouble with his supervisor, so he said yes. This is an example of the _______ conflict style.

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception of the Self and Others in Interpersonal Communication

Verbal Messages

Nonverbal Messages

Listening in Interpersonal Communication

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Theories, and Communication

Interpersonal Relationship Types

Interpersonal Power and Influence

Filters

_ conflicts are often hidden and disguised as _ conflicts.

One study found that, generally, people are more positive in dealing with conflict _ than _.