Exam 14: Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Teata is speaking with her co-worker Dan.She does not like or trust him,so she stands a little farther away from him than she would with most of her co-workers.What type of nonverbal communication is Teata using?

People who prioritize relationships and others' feelings over their own wishes typically choose to use the conflict avoidance strategy.

Briefly describe why the timing of a conversation is important.

The process of discussion that leads to an agreement and is frequently used to solve a conflict is

Which of the following statements about nonverbal communication is true?

Written and oral communication play a very important role in both reinforcing and changing an organization's culture.

The leader of a meeting should

Which of the following is a good practice when conducting meetings?

In terms of the nature of listening,a person's ability to sense words is dependent on

Lashonda,a manager,needs to speak with one of her employees about his constant tardiness.Which of the following should she do?

Paralanguage refers to the

Which of the following involves focusing on what is being said and reserving judgment until the message is complete,while acknowledging using nodding,eye contact,and other actions?

Dina recently started work on the sorting line in a factory that makes chocolate candy.Every day she gets a lunch break,plus two 15-minute breaks.One day,her boss tells her that her 15-minute breaks have been reduced to 10-minute breaks.This news makes Dina angry,but she dislikes arguing and does not think she could articulate her argument anyway.Which strategy for managing conflict will Dina most likely use?

Which of the following is true of the courteous use of cell phones?

Agnetha,a CEO,is very angry with one of her managers for lying to a client about the progress of a project.As she talks to the manager about this,she speaks forcefully and emphasizes certain words and phrases to convey her feelings.What type of nonverbal communication does this represent?