Question 1

Which of the following statements regarding research on emotional contagion is true?

Accepted Answer

A) Positive emotions can be contagious,but negative emotions are not. 
B) All people are equally susceptible to emotional contagion. 
C) The spillover from positive emotions lasts longer than that from negative emotions. 
D) Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can. 
A) Positive emotions can be contagious,but negative emotions are not. 
B) All people are equally susceptible to emotional contagion. 
C) The spillover from positive emotions lasts longer than that from negative emotions. 
D) Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can.

Question 2

Differentiate between a Type A personality and a Type B personality.

Accepted Answer

A Type A personality is a person who dis

Question 3

Information overload negatively impacts employee efficiency and creativity.

Accepted Answer

A) True 
 B)False

Question 4

Collectively,the dimensions of efficacy,hope,optimism,and resilience refer to ___________ ___________.

Accepted Answer

psychologi

Question 5

When we perceive a threat to our safety,the body reacts with a "fight or flight" response.

Accepted Answer

A) True 
 B)False

Question 6

Sleep research on stress indicates that

Accepted Answer

A) workers who miss work because of exhaustion become rejuvenated and face less stress upon their return to work. 
B) nearly all adults have trouble sleeping. 
C) work-life conflict makes good sleep easier to achieve. 
D) insomnia is a stress-related epidemic. 
A) workers who miss work because of exhaustion become rejuvenated and face less stress upon their return to work. 
B) nearly all adults have trouble sleeping. 
C) work-life conflict makes good sleep easier to achieve. 
D) insomnia is a stress-related epidemic.

Question 7

Mindfulness-based programs are increasingly being utilized by organizations as a way to help employees combat stress at work.

Accepted Answer

A) True 
 B)False

Question 8

Maria is a customer service agent for a large Telecom.During her shift she gets a call from an irate customer who is screaming at her and calling her names.This event would be considered an

Accepted Answer

A) role stressor. 
B) interpersonal stressor. 
C) challenge stressor. 
D) life change. 
A) role stressor. 
B) interpersonal stressor. 
C) challenge stressor. 
D) life change.

Question 9

Agnes just went through the kitchen cupboards and found a chocolate bar loaded with caramel.She is probably experiencing the

Accepted Answer

A) exhaustion phase. 
B) alarm phase. 
C) resistance phase. 
D) adaptation phase. 
A) exhaustion phase. 
B) alarm phase. 
C) resistance phase. 
D) adaptation phase.

Question 10

Imagine that you are a salesperson in a major department store.Though you might not actually believe it,you follow the policy of "the customer is always right" in your daily work at the store.However,since you do not agree with that view,you often experience

Accepted Answer

A) surface acting. 
B) genuine acting. 
C) deep acting 
D) cognitive dissonance. 
A) surface acting. 
B) genuine acting. 
C) deep acting 
D) cognitive dissonance.

Question 11

According to Affective Events Theory,the six emotions of anger,fear,joy,love,sadness and surprise inspire actions that can benefit or harm others.

Accepted Answer

A) True 
 B)False

Question 12

Stress-related issues cost companies billions of dollars annually due to absenteeism,lost productivity,and accidents.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements regarding life stressors is correct?

Accepted Answer

A) Work-life conflict is slightly greater for men than women. 
B) Expectations of future downsizing leads to greater absenteeism in the workplace. 
C) Stress results only from negative life events;positive life events increase feelings of satisfaction. 
D) Organizations cannot aid employees in dealing with work-life conflicts as any interference from the firm would be seen as an invasion of privacy. 
A) Work-life conflict is slightly greater for men than women. 
B) Expectations of future downsizing leads to greater absenteeism in the workplace. 
C) Stress results only from negative life events;positive life events increase feelings of satisfaction. 
D) Organizations cannot aid employees in dealing with work-life conflicts as any interference from the firm would be seen as an invasion of privacy.

Question 14

Physically active work breaks lead to reduced mental concentration levels and increased mental fatigue.

Accepted Answer

A) True 
 B)False

Question 15

*Jesse is always tired and irritable.He never wants to do anything or has any energy.He is suffering from _____.

Accepted Answer

The answer of *Jesse is always tired and irritable.He never...

Question 16

Which of these is NOT one of the three steps in Hans Selye's GAS model?

Accepted Answer

A) exhaustion 
B) alarm 
C) drama 
D) resistance 
A) exhaustion 
B) alarm 
C) drama 
D) resistance

Question 17

Another model,the Job Demands-Resources model,states that even with control over the situation,people are still subject to stress if

Accepted Answer

A) they aren't paid enough. 
B) they don't have the resources to meet the demands of the job. 
C) supervisors have more control. 
D) they have too many resources. 
A) they aren't paid enough. 
B) they don't have the resources to meet the demands of the job. 
C) supervisors have more control. 
D) they have too many resources.

Question 18

Which of the following statements regarding telecommuting is correct?

Accepted Answer

A) Telecommuting is a universally effective process,regardless of job or employee. 
B) The number of employees telecommuting is going down in the U.S. 
C) Research on telecommuting indicates that stress is higher but job satisfaction and job performance is also higher when the program is instituted. 
D) Telecommuting success is dependent on matching the right employee to the right job in the right environment. 
A) Telecommuting is a universally effective process,regardless of job or employee. 
B) The number of employees telecommuting is going down in the U.S. 
C) Research on telecommuting indicates that stress is higher but job satisfaction and job performance is also higher when the program is instituted. 
D) Telecommuting success is dependent on matching the right employee to the right job in the right environment.

Question 19

The link between stress and heart disease has been proven by the American Heart Association to be strong.

Accepted Answer

A) True 
 B)False

Question 20

A manager with low focus and low energy would most likely

Accepted Answer

A) procrastinate at work. 
B) be distracted at work. 
C) be disengaged at work. 
D) be totally absorbed in work. 
A) procrastinate at work. 
B) be distracted at work. 
C) be disengaged at work. 
D) be totally absorbed in work.

Which of the following statements regarding research on emotional contagion is true?

Differentiate between a Type A personality and a Type B personality.

Information overload negatively impacts employee efficiency and creativity.

Collectively,the dimensions of efficacy,hope,optimism,and resilience refer to _ _.

When we perceive a threat to our safety,the body reacts with a "fight or flight" response.

Sleep research on stress indicates that

Mindfulness-based programs are increasingly being utilized by organizations as a way to help employees combat stress at work.

Maria is a customer service agent for a large Telecom.During her shift she gets a call from an irate customer who is screaming at her and calling her names.This event would be considered an

Agnes just went through the kitchen cupboards and found a chocolate bar loaded with caramel.She is probably experiencing the

Imagine that you are a salesperson in a major department store.Though you might not actually believe it,you follow the policy of "the customer is always right" in your daily work at the store.However,since you do not agree with that view,you often experience

According to Affective Events Theory,the six emotions of anger,fear,joy,love,sadness and surprise inspire actions that can benefit or harm others.

Stress-related issues cost companies billions of dollars annually due to absenteeism,lost productivity,and accidents.

Which of the following statements regarding life stressors is correct?

Physically active work breaks lead to reduced mental concentration levels and increased mental fatigue.

*Jesse is always tired and irritable.He never wants to do anything or has any energy.He is suffering from _____.

Which of these is NOT one of the three steps in Hans Selye's GAS model?

Another model,the Job Demands-Resources model,states that even with control over the situation,people are still subject to stress if

Which of the following statements regarding telecommuting is correct?

The link between stress and heart disease has been proven by the American Heart Association to be strong.

A manager with low focus and low energy would most likely

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Communication

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Exam 7: Managing Stress and Emotions

Which of the following statements regarding research on emotional contagion is true?

Differentiate between a Type A personality and a Type B personality.

Information overload negatively impacts employee efficiency and creativity.

Collectively,the dimensions of efficacy,hope,optimism,and resilience refer to ___________ ___________.

When we perceive a threat to our safety,the body reacts with a "fight or flight" response.

Sleep research on stress indicates that

Mindfulness-based programs are increasingly being utilized by organizations as a way to help employees combat stress at work.

Maria is a customer service agent for a large Telecom.During her shift she gets a call from an irate customer who is screaming at her and calling her names.This event would be considered an

Agnes just went through the kitchen cupboards and found a chocolate bar loaded with caramel.She is probably experiencing the

Imagine that you are a salesperson in a major department store.Though you might not actually believe it,you follow the policy of "the customer is always right" in your daily work at the store.However,since you do not agree with that view,you often experience

According to Affective Events Theory,the six emotions of anger,fear,joy,love,sadness and surprise inspire actions that can benefit or harm others.

Stress-related issues cost companies billions of dollars annually due to absenteeism,lost productivity,and accidents.

Which of the following statements regarding life stressors is correct?

Physically active work breaks lead to reduced mental concentration levels and increased mental fatigue.

*Jesse is always tired and irritable.He never wants to do anything or has any energy.He is suffering from _____.

Which of these is NOT one of the three steps in Hans Selye's GAS model?

Another model,the Job Demands-Resources model,states that even with control over the situation,people are still subject to stress if

Which of the following statements regarding telecommuting is correct?

The link between stress and heart disease has been proven by the American Heart Association to be strong.

A manager with low focus and low energy would most likely

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Communication

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Organizational Culture

Filters

Collectively,the dimensions of efficacy,hope,optimism,and resilience refer to _ _.