Question 1

What is work-family conflict? What are the two forms of work-family conflict?

Accepted Answer

Work-family conflict occurs when the dem

Question 2

Which of the following conflict-handling styles is also known as problem solving?

Accepted Answer

A)  Obliging 
B)  Integrating 
C)  Dominating 
D)  Avoiding 
E)  Compromising 
A)  Obliging 
B)  Integrating 
C)  Dominating 
D)  Avoiding 
E)  Compromising

Question 3

Excessive conflict can erode organizational performance because of:

Accepted Answer

A)  missed deadlines. 
B)  indecision. 
C)  lack of creativity. 
D)  apathy. 
E)  lack of teamwork. 
A)  missed deadlines. 
B)  indecision. 
C)  lack of creativity. 
D)  apathy. 
E)  lack of teamwork.

Question 4

_____ value captures the social and psychological consequences of negotiations,such as the emotions and perceptions of the process,people,and outcomes.

Accepted Answer

A)  Economic 
B)  Conflict 
C)  Extrinsic 
D)  Subjective 
E)  Perceptual 
A)  Economic 
B)  Conflict 
C)  Extrinsic 
D)  Subjective 
E)  Perceptual

Question 5

Tjosvold's cooperative conflict model calls for which of the following desired outcomes?

Accepted Answer

A)  Simplicity 
B)  Efficiency 
C)  Agreement 
D)  Effectiveness 
E)  Self-efficacy 
A)  Simplicity 
B)  Efficiency 
C)  Agreement 
D)  Effectiveness 
E)  Self-efficacy

Question 6

If Miriam has high concern for self and low concern for others,she is likely to have which of the following conflict-handling styles?

Accepted Answer

A)  Forcing 
B)  Avoiding 
C)  Obliging 
D)  Integrating 
E)  Compromising 
A)  Forcing 
B)  Avoiding 
C)  Obliging 
D)  Integrating 
E)  Compromising

Question 7

As a manager of a 50-person department,Rhea has always heard that there are certain situations that produce more conflict than others.She is interested in learning about these situations so she can carefully read early warnings and take appropriate actions.Which of the following is NOT an antecedent of conflict?

Accepted Answer

A)  Inadequate communication 
B)  Organizational simplicity 
C)  Decision making by consensus 
D)  Unmet expectations 
E)  Overlapping job boundaries 
A)  Inadequate communication 
B)  Organizational simplicity 
C)  Decision making by consensus 
D)  Unmet expectations 
E)  Overlapping job boundaries

Question 8

U.S.managers often are culturally characterized as being:

Accepted Answer

A)  harmonizers. 
B)  good listeners. 
C)  sensitive to others needs. 
D)  excessively competitive. 
E)  compassionate. 
A)  harmonizers. 
B)  good listeners. 
C)  sensitive to others needs. 
D)  excessively competitive. 
E)  compassionate.

Question 9

What is the intent of alternative dispute resolution (ADR)? What are the ADR techniques third parties can take to resolve organizational conflicts,in order of easiest to hardest?

Accepted Answer

The intent of alternative dispute resolu

Question 10

In ____,disputing parties agree ahead of time to accept the decision of a neutral arbitrator in a formal court-like setting,often complete with evidence and witnesses.

Accepted Answer

A)  Arbitration 
B)  Mediation 
C)  Peer review 
D)  Facilitation 
E)  Conciliation 
A)  Arbitration 
B)  Mediation 
C)  Peer review 
D)  Facilitation 
E)  Conciliation

Question 11

Work groups,departments,or organizations experiencing too little conflict tend to be plagued by:

Accepted Answer

A)  lack of creativity. 
B)  lack of teamwork. 
C)  political infighting. 
D)  dissatisfaction. 
E)  turnover. 
A)  lack of creativity. 
B)  lack of teamwork. 
C)  political infighting. 
D)  dissatisfaction. 
E)  turnover.

Question 12

Which conflict-handling style involves active suppression of the issue?

Accepted Answer

A)  Forcing 
B)  Avoiding 
C)  Obliging 
D)  Integrating 
E)  Compromising 
A)  Forcing 
B)  Avoiding 
C)  Obliging 
D)  Integrating 
E)  Compromising

Question 13

Which of the following is considered to be the seeds of personality conflict?

Accepted Answer

A)  Workplace incivility 
B)  Competition for limited resources 
C)  Collective decision making 
D)  In-group thinking 
E)  Ethnocentrism 
A)  Workplace incivility 
B)  Competition for limited resources 
C)  Collective decision making 
D)  In-group thinking 
E)  Ethnocentrism

Question 14

The conflict process unfolds in a context,and can escalate or de-escalate.

Accepted Answer

A) True 
 B)False

Question 15

Traditionally,managers dealt with personality conflicts by either ignoring them or transferring one party.

Accepted Answer

A) True 
 B)False

Question 16

Researchers view incivility as a self-perpetuating vicious cycle that can end in violence.

Accepted Answer

A) True 
 B)False

Question 17

Define personality conflict.How can managers and employees deal with personality conflicts? Explain.

Accepted Answer

Personality conflict can be defined as i

Question 18

All of the following are true of in-groups EXCEPT:

Accepted Answer

A)  in-group members see themselves as a collection of unique individuals. 
B)  in-groups see themselves as morally correct and others as immoral. 
C)  in-groups see themselves positively and others negatively. 
D)  in-groups view outsiders as a threat. 
E)  in-group members downplay the differences between their group and other groups. 
A)  in-group members see themselves as a collection of unique individuals. 
B)  in-groups see themselves as morally correct and others as immoral. 
C)  in-groups see themselves positively and others negatively. 
D)  in-groups view outsiders as a threat. 
E)  in-group members downplay the differences between their group and other groups.

Question 19

What is the main consideration when using devil's advocacy to prevent groupthink in an organization?

Accepted Answer

A)  It makes people overly analytical. 
B)  It is too expensive a technique to employ. 
C)  It makes people move away from reality testing. 
D)  It leads to an individual developing a negative reputation. 
E)  It leads to escalation of commitment across multiple decisions. 
A)  It makes people overly analytical. 
B)  It is too expensive a technique to employ. 
C)  It makes people move away from reality testing. 
D)  It leads to an individual developing a negative reputation. 
E)  It leads to escalation of commitment across multiple decisions.

Question 20

Collective decision making is an antecedent of conflict.

Accepted Answer

A) True 
 B)False

What is work-family conflict? What are the two forms of work-family conflict?

Which of the following conflict-handling styles is also known as problem solving?

Excessive conflict can erode organizational performance because of:

_____ value captures the social and psychological consequences of negotiations,such as the emotions and perceptions of the process,people,and outcomes.

Tjosvold's cooperative conflict model calls for which of the following desired outcomes?

If Miriam has high concern for self and low concern for others,she is likely to have which of the following conflict-handling styles?

U.S.managers often are culturally characterized as being:

What is the intent of alternative dispute resolution (ADR)? What are the ADR techniques third parties can take to resolve organizational conflicts,in order of easiest to hardest?

In ____,disputing parties agree ahead of time to accept the decision of a neutral arbitrator in a formal court-like setting,often complete with evidence and witnesses.

Work groups,departments,or organizations experiencing too little conflict tend to be plagued by:

Which conflict-handling style involves active suppression of the issue?

Which of the following is considered to be the seeds of personality conflict?

The conflict process unfolds in a context,and can escalate or de-escalate.

Traditionally,managers dealt with personality conflicts by either ignoring them or transferring one party.

Researchers view incivility as a self-perpetuating vicious cycle that can end in violence.

Define personality conflict.How can managers and employees deal with personality conflicts? Explain.

All of the following are true of in-groups EXCEPT:

What is the main consideration when using devil's advocacy to prevent groupthink in an organization?

Collective decision making is an antecedent of conflict.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Communicating in the Digital Age

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters

Exam 11: Managing Conflict and Negotiating

What is work-family conflict? What are the two forms of work-family conflict?

Which of the following conflict-handling styles is also known as problem solving?

Excessive conflict can erode organizational performance because of:

_____ value captures the social and psychological consequences of negotiations,such as the emotions and perceptions of the process,people,and outcomes.

Tjosvold's cooperative conflict model calls for which of the following desired outcomes?

If Miriam has high concern for self and low concern for others,she is likely to have which of the following conflict-handling styles?

U.S.managers often are culturally characterized as being:

What is the intent of alternative dispute resolution (ADR)? What are the ADR techniques third parties can take to resolve organizational conflicts,in order of easiest to hardest?

In ____,disputing parties agree ahead of time to accept the decision of a neutral arbitrator in a formal court-like setting,often complete with evidence and witnesses.

Work groups,departments,or organizations experiencing too little conflict tend to be plagued by:

Which conflict-handling style involves active suppression of the issue?

Which of the following is considered to be the seeds of personality conflict?

The conflict process unfolds in a context,and can escalate or de-escalate.

Traditionally,managers dealt with personality conflicts by either ignoring them or transferring one party.

Researchers view incivility as a self-perpetuating vicious cycle that can end in violence.

Define personality conflict.How can managers and employees deal with personality conflicts? Explain.

All of the following are true of in-groups EXCEPT:

What is the main consideration when using devil's advocacy to prevent groupthink in an organization?

Collective decision making is an antecedent of conflict.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Communicating in the Digital Age

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters